Reviews

Service Rating: "Their colleague Leah powell"

Good attention

★★★★★

Service Rating: "Friendly and efficient service."

Kept in touch with everyone involved and have me weekly updates on progress. Always able to contact them.Everyone I dealt with was always very helpful and personable.

★★★★★

Robert Wade was brilliant at keeping us updated and liaising between us and the seller.

★★★★★

Service Rating: "Friendly and Efficient Service"

We recently used Naylor Powell on the sale of our house and experienced excellent and personable service throughout, and a high level of professionalism. Wouldn’t hesitate to recommend them to others.

★★★★★

Service Rating: "Fantastic Service, Regular Contact"

Naylor Powell were fantastic throughout our purchase. We hadn't used them for our sale but now regret this given the service we received from them. They gave us regular phone calls to keep us up to date with progress and pushed outstanding issues with our seller's solicitors which was unfortunately required regularly. Robert and the team were always incredibly friendly, quick to answer phone calls and when they weren't available they always called back within an hour or so. We have already recommended other friends who are looking to sell to use them and we will certainly be using them in the future.

★★★★★

Service Rating: "Simply perfect!"

We purchased our property through Naylor Powell at Stonehouse and our contact was Chloe for the entire time - from our first viewing to her congratulatory letter when we finally completed. This was absolutely ideal. Chloe was knowledgeable, helpful to the last degree and timely with her communications. We cannot thank her enough for making this purchase a pleasant experience for us. We would certainly use Naylor Powel again and will recommended them to our friends and acquaintances. Simply perfect!

★★★★★

Service Rating: "Smooth transaction"

We bought our first house through Naylor Powell. Alistair had provided an excellent service and given us great care. All our queries and questions were resolved in a timely and professional manner. Thanks!

★★★★★

Service Rating: "Wonderful Experience- thank you!"

Brilliant experience! From the intial meeting to the very end, all of the team at Stonehouse were brilliant! We had a sale fall throught and it only took 3 days to secure another sale and that was down to the hard work and dedication of the team. Additionally, they were all always professional, compassionate and thoughtful.

★★★★★

Service Rating: "Professional service"

Excellent service. Very professional and nothing was too much trouble. Leah and Scott kept me updated by phone or email. Would definitely recommend

★★★★★

Service Rating: "Really on the ball"

Very good service all round

★★★★★

Good service

★★★★★

Service Rating: "Good service"

A very personal and professional experience from start to finish. All of the team were good people to deal with. We would not wish to say one was better than another - they were all good.

★★★★★

Service Rating: "Professional, friendly & helpful team."

Recommended. A professional, friendly and helpful team who performed an excellent job from start to finish. Great photos & virtual tour, multiple viewings arranged, very helpful in our search for a new home, good communication and advice, progressing the sale and purchase to the end. Great job! Wishing you all well for the future. Many thanks.

★★★★★

Service Rating: "Excellent service"

I have been very impressed with the service I’ve received from Naylor Powell from start to finish. Scott Stephens and Leah Powell in particular were so friendly and answered any questions I had along the way with buying my first home, making the whole process a lot easier. I would happily recommend Naylor Powell.

★★★★★

Service Rating: "Professional, knowledgeable and friendly. NP get results."

Professional and attentive. Guided us through the process and managed viewings well. Linked with the buyers and resolved queries efficiently. Timely and courteous communication throughout. A very well balanced team led by Robert Wade. Every member of the team has a strong customer service ethic.

★★★★★

Service Rating: "Outstanding service from valuation to exchange of contracts"

From the initial telephone conversations with Robert and valuation right through to the exchange of contracts, we have found the service at Naylor Powell to be outstanding. Robert and Laura valued our house and felt we would get asking price if we marketed it correctly. He was right! Laura led the marketing and did a fantastic job. She kept on top of the conveyancers and ensured everything ran smoothly after the point of sale. I can't recommend them highly enough!

★★★★★

Definitely recommend. They sold my house within weeks of going on the market. An excellent , friendly and responsive estate agents. They would always go above and beyond. I would definitely use Naylor Powell again. Thankyou so much for your superb service.

★★★★★

What a refreshing and down to earth company. Honest, funny, straight talking and supportive throughout! Now always my first choice.

★★★★★

Service Rating: "Top rated and for very good reason."

From start to finish a very professional team who exuded the confidence that they would sell our property at the price we wanted.
They did and maintained high standards and excellent communications throughout

★★★★★

Kept me informed throughout process. Felt there was a personal touch.Would recommend this estate agent to others.

★★★★★

Service Rating: "Kept me updated during every stage of my purchase"

Excellent service

★★★★★

Excellent service. Vendor was bit pain but Lean and Scott did an amazing job.

★★★★★

Excellent and very professional!

★★★★★

Service Rating: "Excellent service"

Excellent advise and support throughout the whole process

★★★★★

Service Rating: "Amazing Estate Agents. 100% recommendation!!!"

Naylor Powell are by the far one of the best estate agents we have ever used. We purchased our original house through Naylor Powell (Cheltenham) in 2017 and they were so good that we went back to them in 2020 to sell it. I am so glad we did. Susan (Senior Negotiator) and Robert (Director) were both excellent in helping us manage our sale process (we got exactly the price we were looking for) and Laura helped support in all the viewings as well. The team are great. The really deserve all the praise that I am giving them. I would go with Naylor Powell for my sale again every-time. These guys really are awesome. Thank you team for everything you did for me and Richard.

★★★★★

They very quickly matched the right buyer to our property, cutting out the time wasting element of selling a property.

★★★★★

Service Rating: "Amazing team!!"

5 Star service!
Friendly, professional, responsive.
The team at Naylor Powell (Newent) were absolutely faultless! Ellen went above and beyond to ensure the whole process was stress free and all timelines were achieved.
Huge thank you Ellen, Adam and Maria! Have a lovely Christmas!

★★★★★

We would have no hesitation in recommending Naylor Powell. Throughout our sale they have been both informative and supportive.We were very impressed with the on line property portal which we could access any time to see the latest updates.All the staff were always very helpful first class service.

★★★★★

Service Rating: "Excellent customer service"

Throughout our search for a property in Cheltenham and especially during the purchase of our new property, we have received excellent support at all times.

★★★★★

Service Rating: "Greatly exceeded expectations"

Naylor Powell have been incredible. They have attended to our every need with complete professionalism and punctuality.
We highly recommend Naylor Powell for anyones estate agents needs.
Grace, Laurie, Scott, Leah and Adam have all shown excellent customer service and are brilliant at their job.
Thankyou for all you have done for us during this stressful time.

★★★★★

Service Rating: "Real Quality Service"

Fantastic Service from start to finish, I cannot recommend them highly enough.
Thanks again.

★★★★★

Service Rating: "Great job, Naylor Powell !"

NP have been very proactive throughout and acted extremely appropriately given the covid conditions. We never felt pressured into decisions at any time during the process. The regular feedback provided by Susan once the sale was agreed has been extremely informative and useful.

★★★★☆

Service Rating: "Excellent team"

Very good communication
Well organised
Very good with updates
Excellent customer service
👏👏👏

★★★★★

Excellent service. Thank you so much.

★★★★★

Excellent service and Good communications from Naylor Powell (Robert Wade).

I would like to recommend any home buyer to go through Neylor Powell with peace of mind.

Even, We have received responses during the Weekend and Out Of Office time.

Good Customer Service from my buying property.

Well Done! Naylor Power.

★★★★★

Very nice ladies to deal with. No hassle and brilliant service

★★★★★

Service Rating: "Friendly and efficient"

Our family have bought houses twice through Naylor Powell. They are always efficient and friendly and good at keeping us informed throughout the selling/buying process.

★★★★★

Service Rating: "Kept us well-informed and successfully sold the house for a good price."

Very friendly and efficient team. Kept us well-informed throughout. Arranged a good stream of viewings which resulted in a quick sale for a good price. Would definitely use again.

★★★★★

Service Rating: "Friendly and professional, excellent service. Thanks to both Susan and Rob"

excellent service in selling my house

★★★★★

Service Rating: "Excellent customer care"

Excellent customer service, friendly, professional and caring. The whole team were very helpful in answering any questions that I had and providing some calm during the more stressful moments I had. I would highly recommend Naylor Powell to any of my friends.

★★★★★

Fantastic communication throughout the process kept everything running on time.

★★★★★

Service Rating: "Stonehouse branch Fantastic , helped me all the way to the end"

Alistair and Chloe are a credit to your company. Always there to help. It’s been a long road selling my house and they never gave up. Can’t praise them enough. Yes would use them again

★★★★★

Service Rating: "Very friendly and helpful"

I would definately recommend Naylor Powell to friends and family for their friendly advice and manner in which they conducted the sale and purchase of our properties.

★★★★★

Service Rating: "Excellent Service"

Naylor Powell provides consistently excellent service and worked tirelessly to assist in the sale of my flat in spite of the difficulties presented by Coronavirus.

★★★★★

Service Rating: "Very understanding and helpful ,always onthe end of the phone for advice"

Excellent very helpful

★★★★★

Service Rating: "Excellent service"

Naylor Powell were acting for the seller and I am the buyer. From beginning to end they were so helpful to me although I was not their client. Susan Chamberlain was friendly but professional, so efficient and I will be using her when we come to sell. The Manager Robert was also excellent and helpful. I would thoroughly recommend them.

★★★★★

Service Rating: "Easy, understanding, professional approach which delivered a quick sale"

We engaged the Naylor Powell Newent team having looked at other local agents as we were impressed with their understanding of the property and their easy, professional approach. We weren't disappointed! They put together first class sale particulars, their photographs and the new 3D system were excellent. They quickly found serious viewers and sold the property very quickly. Since the sale offer was accepted we have had regular contact with the whole team and sale completed recently without problems. Thank you Adam, Maria and Ellen for all your support!

★★★★★

Service Rating: "Exceptional standards of customer service!"

Everyone at the Stonehouse office has helped us have an amazing, stress free experience in buying our new home. They were flexible with viewings, very considerate in terms of Covid and have been on hand to answer any queries every step of the way. We cannot recommend them enough! Thank you Chloe, Alistair, Leah and Ruth!

★★★★★

Naylor Powell were brilliant throughout the process of us buying our first home. They even gave us a card and a gift when we picked the keys up for our first home. Susan is brilliant and always happy to help.

★★★★★

Adam and the guys are Naylor Powell were brilliant! Thanks for all your help with selling our house!!

★★★★★

Service Rating: "Friendly and Helpful"

Very helpful both on the phone and in person.

★★★★★

From start to finish they have treated us with the utmost respect and gone beyond all expectations. Hats off to Adam and the team

★★★★★

Service Rating: "Fantastic service, would use them again in a heartbeat!"

Kept me updated and well informed through the whole process, were always willing to chase up the buyers when things stalled. When the first buyer pulled out they already had another offer lined up, great service from both Scott and Laurie.

★★★★★

Service Rating: "Fantastic from start to finish!"

From the initial house viewing, right through the process, we have been kept informed and updated. Any queries we've had have been quickly responded to. All staff we have come into contact with have been enthusiastic, positive and supportive. It has felt like a personalised experience.

★★★★★

Great service
Thankyou Leah and Chloe

★★★★★

Naylor Powell’s staff were very helpful informative and polite

★★★★★

Very patient when things went wrong, but showed me plenty of options and kep in touch

★★★★☆

Service Rating: "They have been very patient and helpful in these difficult times."

I just wish they had more branches, we had been looking for a bungalow in Newent for over 3 years. Naylor Powell found it for us. Thankyou.

★★★★★

Quick answer and help

★★★★★

Service Rating: "The Naylor Powell team were efficient and friendly - excellent service"

The team were excellent is supporting both my house purchase and finding a tenant within two days of marketing the property. Friendly and efficient team who kept me updated at every stage.

★★★★★

Friendly and polite.

★★★★★

Service Rating: "Great job..."

Great job....found a buyer quickly, kept up to date at least weekly and available up to and including moving day. Robert, Susan and Laura are friendly, efficient and ready to help.

★★★★★

Service Rating: "Excellent from start to finish"

Very pleased with the excellent service we had fro Robert, Laura and Susan from Warden Hill Naylor Powell. They were all very professional and helpful in every way, despite the difficulties of the current pandemic. We would highly recommend them

★★★★★

Service Rating: "Excellent estate agents!!"

Naylor Powell have been very good and efficient with keeping us informed on our sale even if things weren't moving forward as we would have wished, we would 100% recommend them to others and use again!! Thank you to all at Naylor Powell

★★★★★

Service Rating: "Cannot praise the team at Stonehouse highly enough, excellent estate agents"

We are just in the final stages of what has got to have been one of the most stressful sales imaginable. The team at the Stonehouse branch, particularly Alistair, have worked above and beyond to keep things moving.
And when it looked like it was all going to fall apart, they dug in and got the majority of the chain communicating.
Great communication throughout, always cheerful and polite through the most infuriating, stressful and emotional of times.
Alistair, Chloe and the team, we cannot praise you enough.
Massive thanks, we got there in the end.

★★★★★

Kept in touch and were around to show people round, necessary since I was 400 miles away.

★★★★★

Quick, efficient and very friendly. Answered any query I had and chased up any problems I had .

★★★★★

Service Rating: "Excellent Service"

Adam + his team in Newent worked very hard to sell our house in difficult circumstances.

★★★★★

Service Rating: "Thoroughly professional and caring. Excellent service"

I have recently been involved in a particularly difficult house sale/purchase chain. Despite not being directly involved with my sale Naylor Powell staff made sure to keep me informed at every stage of the process. All of the staff were extremely professional and caring throughout and I cannot fault their commitment to gaining a satisfactory conclusion for all involved. Staff frequently went above and beyond the call of duty to ensure effective communication between all parties and I would not hesitate to recommend them to anyone thinking of selling or buying a house.

★★★★★

Service Rating: "Excellent communication with an honest and friendly service."

Excellent communication. Friendly. Honest and straight forward. Helped get the communication between all the parties.

★★★★★

Really quick to respond to emails/calls and kept us in the loop with progress all the way through.

★★★★★

Service Rating: "Naylor Powell - Well worth it."

Selling the house, they did a great job in relatively difficult conditions (COVID). But they really came in to their own once the house was sold. When things came to a stop and it looked like we couldn't go any further with our solicitors the agents get things going again which was really needed in our chain. For this reason I'd never chose a cheap online version but stick with real people with a real interest. Thank you for all your efforts.

★★★★★

They kept me informed on all aspects regarding the sale of the house

★★★★★

Excellent service and good communication throughout. Susan kept in touch with all the parties in the transaction, proactively chased and regularly up-dated me.

★★★★★

Service Rating: "Excellent communication"

Laurie was communicative throughout, which eased my fears as a forward-planner and perfectionist! The listing was created efficiently, allowing me to proof before going live and he consistently had a magical way of getting answers from people where I had failed. Nice to see something working so well in a time when many other things are not!

★★★★★

Service Rating: "Highly recommended - a friendly, efficient and honest team!"

Susan and the rest of the team at Naylor Powell were friendly, efficient and very supportive throughout the whole process. They were reassuring when things took longer than expected and genuinely seemed to have my best interests at heart. I would highly recommend them.

★★★★★

Service Rating: "Excellent experience, would highly recommend"

Very very good. From the first visit through to completion the whole experience was excellent. Robert Susan and Laura were all brilliant.

★★★★★

Professional, knowledgeable and helpful service

★★★★★

Service Rating: "Personable"

They treat you like adults and not a number, really nice and approachable company. We've used them to buy and sell and found them excellent

★★★★★

Service Rating: "Efficient, friendly & helpful service."

Scott kept me informed of developments throughout the procedure & was always helpful when I had a query. Importantly he returned my calls if he wasn’t available when I tried to contact him.

★★★★★

Really good estate agents. They handled our purchase of our new home, our point of contact being Scott who was ace! Kept us updated on progress and was super friendly

★★★★★

Service Rating: "Trustworthy and conscientious, so friendly and kind too!"

Supportive, conscientious and honest! Alistair, Chloe and Leah thank you for your hard work, more than ever during Covid. Nothing is too much trouble. If only I’d put the property in your hands first. To the Stonehouse house office......Thank you, you’re stars!!!

★★★★★

Adam and team were really helpful and friendly from the word go and always happy to answer any questions we had.

★★★★★

First class start to finish
They did all viewings and kept us up to date all the time

★★★★★

Very pleased with overall experience
Thank you I would highly recommend Naylor Powell

★★★★★

Service Rating: "Fantastic service!"

The team provided incredible support throughout the process of putting our house on the market to rent.

We were very impressed with Kate's (Lettings Manager) clear knowledge of the market, and she gave us the confidence to rent out our house despite the current climate and she suggested a competitive rental price. Following guidance from Naylor Powell, our house viewing appointments were immediately filled and tenancy confirmed within a week of advertising.

Naylor Powell went above and beyond when it came to organising the viewings, and Kate came well out of her way to collect copies of our house keys.

We feel very confident leaving our property in the very capable hands of Kate and the Naylor Powell lettings team who are providing us with the fully managed service. Once again we are very grateful for all the support and help we have received, and would highly recommend Naylor Powell!

★★★★★

Service Rating: "Great service"

Great service from Scott. Kept us fully informed and up to date as this property purchase developed. Would recommend Naylor Powell to buyers & sellers. Thank you Scott.

★★★★★

Service Rating: "Excellent from start to finish"

Excellent communication from start to finish of the buying and selling process which was a long one for us. What I particularly liked was whenever I rang the office, if the person who I needed to speak to wasn’t available, someone else in the team always knew what was happening with our sale and could help me, no having to wait for days for that person to come back to work.
Email communication was excellent as was the flexibility in viewings and scheduling.
I would not hesitate to recommend Naylor Powell to anyone, they have gone above and beyond for us, even sending us flowers when we had a baby; a lovely touch. By far, the friendliest and most efficient estate agents I have ever had dealings with. Thank you Laurie, Scott and Grace

★★★★★

Service Rating: "Fantastic service all round"

Laurie was fantastic. In constant communication, clear and concise with responses and always incredibly professional. When he was away his clients were picked up by others in the team without any hesitation. Overall a fantastic experience from start to finish

★★★★★

All the staff at Naylor Powell were highly professional, helpful and polite. They were particularly good at keeping us informed of feedback from viewings.

★★★★★

Service Rating: "Please with service"

Pleased with the service I received from all the staff that I dealt with - Alistair, Ruth, Chloe and Leah.
The process was delayed due to Covid which was unavoidable. However one solicitor in the chain unfortunately caused additional delays and stress. This was outside NAYLOR POWELL’s control, however I would’ve appreciated a few more phone calls as I felt I was contacting them for updates all the time.

★★★★☆

Service Rating: "5 star service!"

We wanted to sell quickly and that's exactly what happened. We were very happy with the photographs and the excellent video tour, I'm sure they helped. Both Grace and Laurie were really helpful. We've singled out Grace as we could only select one member of the team but Laurie very much played his part as well. I would be more than happy to recommend Naylor Powell.

★★★★★

I found the process of buying my house quite stressful and Laura Morris and Susan were always very helpful and enthusiastic which I found reassuring . The Naylor Powell team were most professional and managed the whole process very efficiently

★★★★★

Service Rating: "Highly efficient and trustworthy"

Highly efficient, reliable and trustworthy. Personal attention and great communication throughout the marketing and selling process. Would recommend them thoroughly.

★★★★★

Service Rating: "Efficient and friendly"

Naylor Powell was the managing agent while we rented our house and then ran the process for us to buy it.

Throughout, they were friendly and efficient, responding quickly to questions and requests. They helped to keep progress on the sale moving and then quickly returned our deposit once the sale was complete.

I would 100% recommend Naylor Powell for sales or lettings.

★★★★★

Service Rating: "Great service"

Kept me well informed throughout the whole process, got answers to questions quickly and efficiently. Would recommend

★★★★★

Service Rating: "Exceptional Service"

Exceptional service. We were well informed by friendly staff, nothing is too much trouble even silly questions.
Brilliant photos and house details. We had a small house but felt like we were selling a million pound one.

★★★★★

Service Rating: "Friendly & professional service"

Good service. Both Robert & Susan were very professional but also friendly & approachable. We feel that they obtained a fair price for our home.

★★★★☆

Service Rating: "Efficient, professional and friendly"

The entire team have been efficient and friendly, phone calls have been answered every time and questions we have asked have been answered as soon as possible. We have been treated with respect and courtesy throughout.
We would like to mention Scott Stephens, our particular agent who has been a pleasure to work with.

★★★★★

The team have been fantastic. They are really quick to respond to queries and are friendly, informative and helpful. The best experience I’ve had with estate agents.

★★★★★

It's great. Thank you very much for Laura's help during the day of viewing and rob for helping us negotiating the details.

★★★★★

Service Rating: "A full professional service"

An exceptional professional service provided with sound advice and assurances through difficult Covid times.

★★★★★

Service Rating: "secured a buyer when another agent could not achieve this, faultless"

from start to finish, could not fault them on any aspect. Secured a buyer when another agent failed. We were on with another agent and very disappointed with their service. .All members of Naylor Powell were determined to achieve the sale and were extremely positive about our property and our chances of securing a sale. They put the other estate agent to shame with their tenacity and professionalism. They even managed to secure a sale which was in excess of the asking price in a challenging market. Special praise to Ruth for her guidance all the way through the process from initial contact to conclusion of the sale

★★★★★

Service Rating: "What a fab team!"

Alistair, Leah and Chloe went above and beyond to make our house purchase as stress free as possible. Always responded to our calls and emails. And always friendly and helpful. Would securely recommend. Best experience of an estate agency and would definitely recommend!

★★★★★

They work as a team so there was always someone to talk to with notes on my sale easily accessible. They kept me informed and were an effective intermediary between my buyer and myself when solicitors were not!

★★★★☆

Both Adam and Maria are great communicators and made the whole sale very stress free. The whole team are very professional.

★★★★★

Service Rating: "An Estate Agent who actually work for their money. Well impressed."

I wish to thank both Adam Davies and Maria Baynham. Both of them were proactive with helping me secure my new property. Although I can show be person who was excellent in fact they both were. So thank you both of you. I’m moving to Gloucestershire from Kent so a big change and they have helped me make this a pleasurable experience.

★★★★★

Scott made the experience very easy and stress free, worked late to allow me to have a second viewing on the property and responded to any questions quickly and professionally.

★★★★★

Service Rating: "Excellent Team!"

Alistair, Leah and Chloe were a great help when I was looking for a rental. I have not received better service anywhere before, clearly working well as a team and communicating amongst each other to make sure we all knew what was happening at all stages.

★★★★★

Very helpful, very professional. Got the job done quickly and with a minimum of fuss.

★★★★★

Service Rating: "Highly recommended."

NP were our vendor's agent. Their service was consistently impressive and Adam frequently went the extra mile to ensure that our transaction was rapid and smooth.

★★★★★

Excellent proactive agency service. Offering sound professional advice with good communication between all parties.

★★★★★

Service Rating: "Excellent customer service"

Grateful for everything they did to make the sale happen. Such a lovely team.

Would totally recommend.

★★★★★

Excellent Comunication very friendly kept myself fully informed every step of the way i would not hesitate to recommend to anyone owning a property to rent

★★★★★

Service Rating: "Super team and couldn’t do enough for us!!"

I sold my property with Naylor Powell and they made the process so easy for us. Every step of the way, they were there to help us. I will certainly be recommending them to friends and family in the future. Thank you to Robert and the lovely team

★★★★★

Service Rating: "First class service, we were kept informed all the way through the process."

The service was really efficient and everyone I dealt with was very friendly. I loved getting the wine and card, what a fabulous thought.

★★★★★

Really helpful from start to finish. As a 1st time buyer, helped at every stage as I didn't really know what I had to do. Thank you. The
weekly updates where really useful and throughout lockdown and the change of circumstances kept moving forward to make the move happen.

★★★★☆

Service Rating: "Outstanding 5 star team stonehouse branch"

The service of Naylor and Powell at stonehouse branch was outstanding. Well informed every step of the way. Would recommend Naylor and Powell to everyone. The whole stonehouse team are simply 5 star

★★★★★

Service Rating: "Excellent team, dedicated to providing professional and efficient service"

Naylor Powell were exceptionally good in the service they offered us. We were impressed with their professionalism. I would highly recommend them.

★★★★★

Service Rating: "Great!"

They were they on hand when we needed them. Leah, Scott and Laurie were excellent.

★★★★★

Service Rating: "A happy team that gets good results!"

I have used Naylor Powell twice now and each time I cannot fault their professionalism and friendly manner. I consider them to be an agent you can trust to get on and sell your property with little fuss or stress. A happy team that gets good results! Many thanks once again 😊

★★★★★

From first contacting the office at Warden Hill, Cheltenham, I received prompt, friendly and efficient service. All the staff were helpful and conscientious in keeping me fully informed about the progress of the sale of my property. I would be happy to recommend this estate agent to my friends.
I must mention that this service was provided before and during the pandemic "lock down", which must have presented many challenges to the company.

★★★★★

Service Rating: "Excellent Service"

Robert & Susan we’re very helpful at.a particularly stressful time and we’re always there to help us and ensure a smooth event

★★★★★

Service Rating: "You can't go wrong"

Great communication throughout the whole selling process. Very professional from start to finish.

★★★★★

Leah from stonehouse was very helpful, kept us updated with everything going on, when I needed to ask a question she would answer it straight away with confidence. With everything going on, she was still working and answering all my question very fast! All staff are very very friendly, always have a smile on your face and everything.

★★★★★

Service Rating: "Highly recommend"

Communication was fantastic throughout the entire process. The team were proactive and made sure things continued to progress in the timeframe we needed.
All of the team were friendly, approachable and professional.
Feedback was received after each viewing which was helpful.
We were impressed with the quality of the marketing materials and how our property was presented.
Would definitely recommend (and already have to a number of people)

★★★★★

Service Rating: "Excellent communication - prompt detailed feedback after every viewing"

All of their staff have a friendly approachable manner. They followed up on viewings and gave us detailed feedback. They presented the property well with a good description and range of quality photos. Thank you.

★★★★★

Service Rating: "Professional, well mannered, quick response."

Definitely recommend due to excellent service from Scott who handled our sale.

★★★★★

Service Rating: "Professional service"

Robert Wade and the team at Naylor Powell, Cheltenham we're exceptionally professional throughout our purchase. Despite a long chain and challenging circumstances, Robert kept us informed all the way through the process. Communication was excellent. Highly recommended if you want trustworthy, professional agents for your house purchase or sale.

★★★★★

Service Rating: "Excellent service from Scott. He kept me up to date when others didn’t."

They ensured that I knew what was going on. They were easy to contact and cheerful throughout.

★★★★★

Service Rating: "Really great experience of buying and selling through this agency"

Scott and Robert were both excellent throughout in both sale and purchase. Never pushy, always listened and always quick to respond or advise appropriately.

★★★★★

Service Rating: "Absolutely impeccable, I could not ask for more - an excellent service."

Absolutely impeccable. I could not ask for more, especially during such uncertain times. Right now the key ingredients needed from an estate agent are tenacity and great communications. I received both of these from Robert at Naylor Powell and when my sale finally went through I was over the moon.

This is the second time I have worked with Naylor Powell, this time for a sale, last time it was a purchase, and they really are outstanding. I think when you receive great service it makes an enormous difference to the whole process of buying and selling a house and I think Naylor Powell have their approach to things absolutely spot on. No hard sell, no gimmicks, no pressure, just very focused, knowledgeable, honest and genuine people looking to make the whole process as slick as possible.

Thanks again for all of your efforts.

★★★★★

Regular contact, agent worked hard to get sale over the line.

★★★★★

Service Rating: "Could not recommend Naylor Powell more!"

A super quick sale and purchase, all very smooth; Robert and Leah have been excellent throughout

★★★★★

Honest, timely, friendly and professional service at all times.

★★★★★

Service Rating: "Excellent service well above rival agents, OUTSTANDING Employees!!!!"

FairPlay customer service was 5*! Always ringing with weekly updates, efficient, accurate, attention to detail, excellent pics and brochures, we used other agents but couldn’t compare to naylor Powell, excellent efficient location at the docks, Scot Leah and Laurie were brilliant can’t compliment them Enough aswell as the rest of the team, def. recommend ... cheers guys*****

★★★★★

Service Rating: "Fantastic service"

We used Kate at Naylor Powell to help us find tenants for our rental property. She was professional throughout and we felt confident in her advice, being fairly new landlords this is something we are were looking for. We are very happy with the end result we even managed to achieve a higher rent that we were anticipating prior to Kate's appraisal! A big thank you to the whole Naylor Powell lettings team.

★★★★★

Service Rating: "Great service under difficult circumstances."

Enquiries were responded to in a timely and efficient manner, we were kept up to date with each stage of the process and everything went smoothly for us.

★★★★★

Service Rating: "Would recommend to anyone"

Excellent communication at all stages of the process. Everyone we dealt with was friendly and informative - as first time buyers it was important that the process was kept straightforward and jargon-free, which the team did very well. Would happily use again in the future.

★★★★★

Excellent professional service, highly recommended.

★★★★★

Service Rating: "Absolutely brilliant!"

From the moment Tim came to see and value the property Naylor Powell have looked after the complete sale of the property for us. Susan was always on the ball when I rang up (which was only twice because there was no need for me to chase her - she always had it all in hand) and she chased those further up in the chain religiously. Absolutely brilliant!

★★★★★

Service Rating: "Excellent."

Excellent from start to finish. Great communication. Even though I was the buyer and they were acting for the seller, they regularly contacted both parties for updates and genuinely helped make this as pain free a process as possible. Would highly recommend.

★★★★★

Service Rating: "5 stars well-earned"

I cannot thank the team at Naylor Powell the Docks enough, especially Scott who worked so hard to sell our house. Nothing was too much trouble,. We received lots of interest, viewings and the team were very good at keeping us informed with customer feedback. Once again thankyou you made selling our house less stressful.

★★★★★

Excellent service throughout the process. Susan Chamerlane was very patient and helpful. I would definitely recommend Naylor Powell

★★★★★

All the staff are incredibly friendly and know all their current customers. They are personable and provide a friendly caring approach when it comes to buying your home.

I couldn't fault their communication, and they always turned around enquiries quicker than expected. I'd highly recommend them, Susan and Robert were amazing!

★★★★★

Service Rating: "Great service"

Great service provided and guided me through the sales process well. Very friendly team and always nice to speak to.

★★★★★

Service Rating: "Great experience buying a house with Naylor Powell"

Really positive experience with Naylor Powell. Susan Chamberlain was friendly and approachable, and kept me updated during the process of buying my house.

★★★★★

Service Rating: "Excellent Service"

Adam was great from the first viewing to handing the keys over after completion. Maria was also a great help everytime I emailed or called with a question. We would deal with Naylor Powell again in the future.

★★★★★

Service Rating: "Good experience"

Good at communicating what was going on and who was viewing our property.

★★★★☆

Service Rating: "Very effective and always available Estate Agent"

Sold our house very quickly.

★★★★★

Good communication

★★★★★

Service Rating: "Brilliant service, so smooth"

The service was fantastic it went so smoothly I cant thank them enough and was such a wonderful touch to get a card and a bottle of bubbly which I will sure to toast to my lovely new home. Once again thank you so much x

★★★★★

Service Rating: "HighlyRecommended"

Scott and Laurie are good at what they do. Would gladly use Naylor Powel again

★★★★★

Always helpful and pleasant to deal with. Would definitely recommend them or use them if we were to move again.

★★★★★