Reviews

Very pleased with overall experience
Thank you I would highly recommend Naylor Powell

★★★★★

Service Rating: "Fantastic service!"

The team provided incredible support throughout the process of putting our house on the market to rent.

We were very impressed with Kate's (Lettings Manager) clear knowledge of the market, and she gave us the confidence to rent out our house despite the current climate and she suggested a competitive rental price. Following guidance from Naylor Powell, our house viewing appointments were immediately filled and tenancy confirmed within a week of advertising.

Naylor Powell went above and beyond when it came to organising the viewings, and Kate came well out of her way to collect copies of our house keys.

We feel very confident leaving our property in the very capable hands of Kate and the Naylor Powell lettings team who are providing us with the fully managed service. Once again we are very grateful for all the support and help we have received, and would highly recommend Naylor Powell!

★★★★★

Service Rating: "Great service"

Great service from Scott. Kept us fully informed and up to date as this property purchase developed. Would recommend Naylor Powell to buyers & sellers. Thank you Scott.

★★★★★

Service Rating: "Excellent from start to finish"

Excellent communication from start to finish of the buying and selling process which was a long one for us. What I particularly liked was whenever I rang the office, if the person who I needed to speak to wasn’t available, someone else in the team always knew what was happening with our sale and could help me, no having to wait for days for that person to come back to work.
Email communication was excellent as was the flexibility in viewings and scheduling.
I would not hesitate to recommend Naylor Powell to anyone, they have gone above and beyond for us, even sending us flowers when we had a baby; a lovely touch. By far, the friendliest and most efficient estate agents I have ever had dealings with. Thank you Laurie, Scott and Grace

★★★★★

Service Rating: "Fantastic service all round"

Laurie was fantastic. In constant communication, clear and concise with responses and always incredibly professional. When he was away his clients were picked up by others in the team without any hesitation. Overall a fantastic experience from start to finish

★★★★★

All the staff at Naylor Powell were highly professional, helpful and polite. They were particularly good at keeping us informed of feedback from viewings.

★★★★★

Service Rating: "Please with service"

Pleased with the service I received from all the staff that I dealt with - Alistair, Ruth, Chloe and Leah.
The process was delayed due to Covid which was unavoidable. However one solicitor in the chain unfortunately caused additional delays and stress. This was outside NAYLOR POWELL’s control, however I would’ve appreciated a few more phone calls as I felt I was contacting them for updates all the time.

★★★★☆

Service Rating: "5 star service!"

We wanted to sell quickly and that's exactly what happened. We were very happy with the photographs and the excellent video tour, I'm sure they helped. Both Grace and Laurie were really helpful. We've singled out Grace as we could only select one member of the team but Laurie very much played his part as well. I would be more than happy to recommend Naylor Powell.

★★★★★

I found the process of buying my house quite stressful and Laura Morris and Susan were always very helpful and enthusiastic which I found reassuring . The Naylor Powell team were most professional and managed the whole process very efficiently

★★★★★

Service Rating: "Highly efficient and trustworthy"

Highly efficient, reliable and trustworthy. Personal attention and great communication throughout the marketing and selling process. Would recommend them thoroughly.

★★★★★

Service Rating: "Efficient and friendly"

Naylor Powell was the managing agent while we rented our house and then ran the process for us to buy it.

Throughout, they were friendly and efficient, responding quickly to questions and requests. They helped to keep progress on the sale moving and then quickly returned our deposit once the sale was complete.

I would 100% recommend Naylor Powell for sales or lettings.

★★★★★

Service Rating: "Great service"

Kept me well informed throughout the whole process, got answers to questions quickly and efficiently. Would recommend

★★★★★

Service Rating: "Exceptional Service"

Exceptional service. We were well informed by friendly staff, nothing is too much trouble even silly questions.
Brilliant photos and house details. We had a small house but felt like we were selling a million pound one.

★★★★★

Service Rating: "Friendly & professional service"

Good service. Both Robert & Susan were very professional but also friendly & approachable. We feel that they obtained a fair price for our home.

★★★★☆

Service Rating: "Efficient, professional and friendly"

The entire team have been efficient and friendly, phone calls have been answered every time and questions we have asked have been answered as soon as possible. We have been treated with respect and courtesy throughout.
We would like to mention Scott Stephens, our particular agent who has been a pleasure to work with.

★★★★★

The team have been fantastic. They are really quick to respond to queries and are friendly, informative and helpful. The best experience I’ve had with estate agents.

★★★★★

It's great. Thank you very much for Laura's help during the day of viewing and rob for helping us negotiating the details.

★★★★★

Service Rating: "A full professional service"

An exceptional professional service provided with sound advice and assurances through difficult Covid times.

★★★★★

Service Rating: "secured a buyer when another agent could not achieve this, faultless"

from start to finish, could not fault them on any aspect. Secured a buyer when another agent failed. We were on with another agent and very disappointed with their service. .All members of Naylor Powell were determined to achieve the sale and were extremely positive about our property and our chances of securing a sale. They put the other estate agent to shame with their tenacity and professionalism. They even managed to secure a sale which was in excess of the asking price in a challenging market. Special praise to Ruth for her guidance all the way through the process from initial contact to conclusion of the sale

★★★★★

Service Rating: "What a fab team!"

Alistair, Leah and Chloe went above and beyond to make our house purchase as stress free as possible. Always responded to our calls and emails. And always friendly and helpful. Would securely recommend. Best experience of an estate agency and would definitely recommend!

★★★★★

They work as a team so there was always someone to talk to with notes on my sale easily accessible. They kept me informed and were an effective intermediary between my buyer and myself when solicitors were not!

★★★★☆

Both Adam and Maria are great communicators and made the whole sale very stress free. The whole team are very professional.

★★★★★

Service Rating: "An Estate Agent who actually work for their money. Well impressed."

I wish to thank both Adam Davies and Maria Baynham. Both of them were proactive with helping me secure my new property. Although I can show be person who was excellent in fact they both were. So thank you both of you. I’m moving to Gloucestershire from Kent so a big change and they have helped me make this a pleasurable experience.

★★★★★

Scott made the experience very easy and stress free, worked late to allow me to have a second viewing on the property and responded to any questions quickly and professionally.

★★★★★

Service Rating: "Excellent Team!"

Alistair, Leah and Chloe were a great help when I was looking for a rental. I have not received better service anywhere before, clearly working well as a team and communicating amongst each other to make sure we all knew what was happening at all stages.

★★★★★

Very helpful, very professional. Got the job done quickly and with a minimum of fuss.

★★★★★

Service Rating: "Highly recommended."

NP were our vendor's agent. Their service was consistently impressive and Adam frequently went the extra mile to ensure that our transaction was rapid and smooth.

★★★★★

Excellent proactive agency service. Offering sound professional advice with good communication between all parties.

★★★★★

Service Rating: "Excellent customer service"

Grateful for everything they did to make the sale happen. Such a lovely team.

Would totally recommend.

★★★★★

Excellent Comunication very friendly kept myself fully informed every step of the way i would not hesitate to recommend to anyone owning a property to rent

★★★★★

Service Rating: "Super team and couldn’t do enough for us!!"

I sold my property with Naylor Powell and they made the process so easy for us. Every step of the way, they were there to help us. I will certainly be recommending them to friends and family in the future. Thank you to Robert and the lovely team

★★★★★

Service Rating: "First class service, we were kept informed all the way through the process."

The service was really efficient and everyone I dealt with was very friendly. I loved getting the wine and card, what a fabulous thought.

★★★★★

Really helpful from start to finish. As a 1st time buyer, helped at every stage as I didn't really know what I had to do. Thank you. The
weekly updates where really useful and throughout lockdown and the change of circumstances kept moving forward to make the move happen.

★★★★☆

Service Rating: "Outstanding 5 star team stonehouse branch"

The service of Naylor and Powell at stonehouse branch was outstanding. Well informed every step of the way. Would recommend Naylor and Powell to everyone. The whole stonehouse team are simply 5 star

★★★★★

Service Rating: "Excellent team, dedicated to providing professional and efficient service"

Naylor Powell were exceptionally good in the service they offered us. We were impressed with their professionalism. I would highly recommend them.

★★★★★

Service Rating: "Great!"

They were they on hand when we needed them. Leah, Scott and Laurie were excellent.

★★★★★

Service Rating: "A happy team that gets good results!"

I have used Naylor Powell twice now and each time I cannot fault their professionalism and friendly manner. I consider them to be an agent you can trust to get on and sell your property with little fuss or stress. A happy team that gets good results! Many thanks once again 😊

★★★★★

From first contacting the office at Warden Hill, Cheltenham, I received prompt, friendly and efficient service. All the staff were helpful and conscientious in keeping me fully informed about the progress of the sale of my property. I would be happy to recommend this estate agent to my friends.
I must mention that this service was provided before and during the pandemic "lock down", which must have presented many challenges to the company.

★★★★★

Service Rating: "Excellent Service"

Robert & Susan we’re very helpful at.a particularly stressful time and we’re always there to help us and ensure a smooth event

★★★★★

Service Rating: "You can't go wrong"

Great communication throughout the whole selling process. Very professional from start to finish.

★★★★★

Leah from stonehouse was very helpful, kept us updated with everything going on, when I needed to ask a question she would answer it straight away with confidence. With everything going on, she was still working and answering all my question very fast! All staff are very very friendly, always have a smile on your face and everything.

★★★★★

Service Rating: "Highly recommend"

Communication was fantastic throughout the entire process. The team were proactive and made sure things continued to progress in the timeframe we needed.
All of the team were friendly, approachable and professional.
Feedback was received after each viewing which was helpful.
We were impressed with the quality of the marketing materials and how our property was presented.
Would definitely recommend (and already have to a number of people)

★★★★★

Service Rating: "Excellent communication - prompt detailed feedback after every viewing"

All of their staff have a friendly approachable manner. They followed up on viewings and gave us detailed feedback. They presented the property well with a good description and range of quality photos. Thank you.

★★★★★

Service Rating: "Professional, well mannered, quick response."

Definitely recommend due to excellent service from Scott who handled our sale.

★★★★★

Service Rating: "Professional service"

Robert Wade and the team at Naylor Powell, Cheltenham we're exceptionally professional throughout our purchase. Despite a long chain and challenging circumstances, Robert kept us informed all the way through the process. Communication was excellent. Highly recommended if you want trustworthy, professional agents for your house purchase or sale.

★★★★★

Service Rating: "Excellent service from Scott. He kept me up to date when others didn’t."

They ensured that I knew what was going on. They were easy to contact and cheerful throughout.

★★★★★

Service Rating: "Really great experience of buying and selling through this agency"

Scott and Robert were both excellent throughout in both sale and purchase. Never pushy, always listened and always quick to respond or advise appropriately.

★★★★★

Service Rating: "Absolutely impeccable, I could not ask for more - an excellent service."

Absolutely impeccable. I could not ask for more, especially during such uncertain times. Right now the key ingredients needed from an estate agent are tenacity and great communications. I received both of these from Robert at Naylor Powell and when my sale finally went through I was over the moon.

This is the second time I have worked with Naylor Powell, this time for a sale, last time it was a purchase, and they really are outstanding. I think when you receive great service it makes an enormous difference to the whole process of buying and selling a house and I think Naylor Powell have their approach to things absolutely spot on. No hard sell, no gimmicks, no pressure, just very focused, knowledgeable, honest and genuine people looking to make the whole process as slick as possible.

Thanks again for all of your efforts.

★★★★★

Regular contact, agent worked hard to get sale over the line.

★★★★★

Service Rating: "Could not recommend Naylor Powell more!"

A super quick sale and purchase, all very smooth; Robert and Leah have been excellent throughout

★★★★★

Honest, timely, friendly and professional service at all times.

★★★★★

Service Rating: "Excellent service well above rival agents, OUTSTANDING Employees!!!!"

FairPlay customer service was 5*! Always ringing with weekly updates, efficient, accurate, attention to detail, excellent pics and brochures, we used other agents but couldn’t compare to naylor Powell, excellent efficient location at the docks, Scot Leah and Laurie were brilliant can’t compliment them Enough aswell as the rest of the team, def. recommend ... cheers guys*****

★★★★★

Service Rating: "Fantastic service"

We used Kate at Naylor Powell to help us find tenants for our rental property. She was professional throughout and we felt confident in her advice, being fairly new landlords this is something we are were looking for. We are very happy with the end result we even managed to achieve a higher rent that we were anticipating prior to Kate's appraisal! A big thank you to the whole Naylor Powell lettings team.

★★★★★

Service Rating: "Great service under difficult circumstances."

Enquiries were responded to in a timely and efficient manner, we were kept up to date with each stage of the process and everything went smoothly for us.

★★★★★

Service Rating: "Would recommend to anyone"

Excellent communication at all stages of the process. Everyone we dealt with was friendly and informative - as first time buyers it was important that the process was kept straightforward and jargon-free, which the team did very well. Would happily use again in the future.

★★★★★

Excellent professional service, highly recommended.

★★★★★

Service Rating: "Absolutely brilliant!"

From the moment Tim came to see and value the property Naylor Powell have looked after the complete sale of the property for us. Susan was always on the ball when I rang up (which was only twice because there was no need for me to chase her - she always had it all in hand) and she chased those further up in the chain religiously. Absolutely brilliant!

★★★★★

Service Rating: "Excellent."

Excellent from start to finish. Great communication. Even though I was the buyer and they were acting for the seller, they regularly contacted both parties for updates and genuinely helped make this as pain free a process as possible. Would highly recommend.

★★★★★

Service Rating: "5 stars well-earned"

I cannot thank the team at Naylor Powell the Docks enough, especially Scott who worked so hard to sell our house. Nothing was too much trouble,. We received lots of interest, viewings and the team were very good at keeping us informed with customer feedback. Once again thankyou you made selling our house less stressful.

★★★★★

Excellent service throughout the process. Susan Chamerlane was very patient and helpful. I would definitely recommend Naylor Powell

★★★★★

All the staff are incredibly friendly and know all their current customers. They are personable and provide a friendly caring approach when it comes to buying your home.

I couldn't fault their communication, and they always turned around enquiries quicker than expected. I'd highly recommend them, Susan and Robert were amazing!

★★★★★

Service Rating: "Great service"

Great service provided and guided me through the sales process well. Very friendly team and always nice to speak to.

★★★★★

Service Rating: "Great experience buying a house with Naylor Powell"

Really positive experience with Naylor Powell. Susan Chamberlain was friendly and approachable, and kept me updated during the process of buying my house.

★★★★★

Service Rating: "Excellent Service"

Adam was great from the first viewing to handing the keys over after completion. Maria was also a great help everytime I emailed or called with a question. We would deal with Naylor Powell again in the future.

★★★★★

Service Rating: "Good experience"

Good at communicating what was going on and who was viewing our property.

★★★★☆

Service Rating: "Very effective and always available Estate Agent"

Sold our house very quickly.

★★★★★

Good communication

★★★★★

Service Rating: "Brilliant service, so smooth"

The service was fantastic it went so smoothly I cant thank them enough and was such a wonderful touch to get a card and a bottle of bubbly which I will sure to toast to my lovely new home. Once again thank you so much x

★★★★★

Service Rating: "HighlyRecommended"

Scott and Laurie are good at what they do. Would gladly use Naylor Powel again

★★★★★

Always helpful and pleasant to deal with. Would definitely recommend them or use them if we were to move again.

★★★★★

Excellent service throughout selling and buying. All members of staff could not have been more helpful. They were always available to answer questions and give advice on anything I needed to do and provide reassurance if I was concerned about anything. This was always done in professional and friendly manner.

★★★★★

Service Rating: "Excellent Service!"

Scott Stephens is extremely polite, always punctual, well groomed and very knowledgeable. A very pleasant broker who shows enthusiasm in his chosen career..We would like to note that Callum and Liam rental agents, provided outstanding backup service to ourselves when Scott was unavailable.We will have no hesitation whatsoever in the future in recommending the services of Scott Stephens, Callum and Liam to any persons we know who may be interested in the Docks precinct.

★★★★★

Service Rating: "5 Stars"

Excellent communication throughout the whole house buying process! No question was ever too much hassle - and with it being our first house purchase there was alot! Loads of thanks to the whole of the Gloucester branch but in particular Scott :)

★★★★★

Service Rating: "The best experience I have had dealing with an estate agent"

Having changed agents to Naylor Powell as there were no viewings and little feedback, the contrast was immediate. Within the first week there were multiple bookings and viewings made and this continued throughout. I received weekly updates from Leah and if she was on leave she kept me informed of this and one of her colleagues dealt with any issues I had in her abscence. Always very positive and moved the process along to make sure the sale was made in the closing few weeks. Thank you all at Naylor Powell for top service.

★★★★★

Bought our first house through Naylor Powell and they made the experience very easy. They stayed in touch throughout and answered all the questions we had.

★★★★★

Service Rating: "Friendly and efficient staff"

Yes I would choose them again

★★★★★

Service Rating: "More than the usual service!"

Service was above and beyond!

★★★★★

Very professional, helpful and supportive. Would recommend

★★★★★

Service Rating: "friendly, helpful, informative and caring."

All of the staff were friendly, helpful and informative. They kept me informed at all stages of the sale of my property and also helped with numerous phone calls with the purchase of my new property.
There were numerous delays (caused by the slack attitude of my solicitors) and Naylor Powel stepped in and helped.

★★★★★

Very good communication, friendly and helpful team in Susan and Neil.

★★★★☆

We felt that Naylor Powell provided a first class service throughout the process of selling our house. Scott Stephens and the rest of the team were fantastic in every regard.

★★★★★

Service Rating: "A great service from professional honest people. Tim and Susan excellent"

A professional service throughout. No sales speech, honest appraisal, kept informed and up to date, did exactly what they said they would. Thank you.

★★★★★

Service Rating: "A fantastic service. Made selling my house easy (as it can be!)"

Brilliant from start to finish. A small yet experienced team who provided me with an honest and professional service, yet were still flexible and personable. It was through all this that they delivered a high level and with commitment in selling my property. I couldn’t ask for more.

★★★★★

Service Rating: "Unusual sale of two properties"

Good customer communication and effort in order to get a particularly unusual sale to get across the line.

★★★★☆

Yes I would recommend them. Polite, kept me informed of progress, arranged viewings quickly and always sent confirmation email/text.

★★★★☆

Service Rating: "Efficient and friendly"

Kept us fully informed and updated throughout selling process. Would recommend

★★★★☆

Service Rating: "Professional and friendly service where the staff go the extra mile"

We would recommend Naylor Powell. They provided an efficient, professional and friendly service to us as buyers. We dealt primarily with Susan and she was able to facilitate the flow of questions and answers between the vendor, the solicitors and us.

We would have no hesitation in using her to sell a property on our behalf, as from a buyers point of view as she was very proactive and went the extra mile to expedite the sale/purchase. Susan resolved issues which had lingered between the two solicitors.

Susan was also extremely pivotal in finalising a protracted completion process.

Tim also provided information when Susan was not working.

★★★★★

Service Rating: "Professional and friendly service from start to finish!"

Naylor Powell's experience, efficiency and attention to detail are really refreshing to see. We were kept informed throughout the sale of our property, with someone always on hand to answer any questions. Laurie, Scott and the rest of the guys at the Gloucester Docks office are a real credit to the team. Couldn't recommend highly enough!

★★★★★

Service Rating: "Excellent"

Great service always kept us informed all events very friendly. Would recommend to other persons

★★★★★

Naylor Powell are a friendly estate agents, easy to communicate with and do their job well.

★★★★☆

Service Rating: "Friendly, supportive, communicative, willing to help."

The staff were really communicative (especially Leah Powell from the Stroud/Stonehouse branch) and kept us up to date throughout.

★★★★★

My partner and I have recently just purchased our first house and leah has been so helpful and professional the whole way through and made the whole experience a lot easier for us. I would definitely recommend Naylor Powell to family and friends!

★★★★★

Service Rating: "Excellent and professional service at all times throughout the sale."

Excellent service, very professional, kept us well informed by telephone and by email. Sold the property for us with ease.

★★★★★

Service Rating: "Best estate agent ever!"

The very best estate agent I have ever used. Faultless service from valuation to completion.

★★★★★

Tim and Susan were excellent throughout our purchase, very patience and helpful. Genuinely helped all parties reach a good deal. Highly recommended whether you are selling or purchasing.

★★★★★

Service Rating: "Can't praise Tim Thompson-Green and Susan Chamberlain at Warden Hill enough"

They were a great help in resolving a number of practical problems which arose, saving me several 200 mile round trips to the property, which I was selling on behalf of my cousin who had moved into a care home.

★★★★★

Excellent service by a very competent team

★★★★★

Excellent service, Scott kept us informed and the process was fairly stress free.

★★★★★

They kept me informed at all times. They were recommended to me and I would recommend them to others.

★★★★★

Service Rating: "Excellent service"

Scott was excellent. Very informative friendly and knowledgeable. He made the process of buying my first home straightforward and without stress. As well as being available to answer any questions I had promptly.

★★★★★

Service Rating: "Efficient, professional, helpful"

Very efficient, friendly easy to deal with

★★★★★

Service Rating: "Efficient and friendly team"

They handled my purchase and letting very efficiently. Who ever I spoke to seemed to be able to help me and I was not passed from person to person.

★★★★★

Service Rating: "EXCELLENT SERVICE"

Every contact with the staff in Naylor Powell has been excellent. The telephone calls were answered quickly and well.

★★★★★

Service Rating: "very friendly and helpful"

Both Susan and Tim were very friendly and helpful. Had very good knowledge of the house we bought and frequently gave us updates on the progress of selling and buying our property. Would highly recommend them.

★★★★★

An excellent service from start to finish

★★★★★

Service Rating: "Excellent Faultless Service"

From the start to the finish nothing has been too much trouble. Even after exchange of contracts they were still prepared to accompany our buyers to measure up ready for their move. We have and will continue to recommend Naylor Powell to our friends and family. Thank you Robert, Leah, Chloe and Ruth for your friendly and professional service. We wish you all huge success in the future.

★★★★★

Service Rating: "Very helpful"

Very helpful, particularly during difficult later stages towards exchange. Good communication with information from the rest of the chain.

★★★★★

Great service. Kept us informed through the whole process!

★★★★★

Service Rating: "A very good experience compared to local competitors."

Efficient, informative, always helpful, proactive and accurate information.

★★★★★

Service Rating: "Fantastic excellent service!"

I found the team at Naylor Powell to be most helpful right from the start, I have recently return to the UK from living in France and have found it a refreshing change to have good customer service and they always kept me informed at all times.
Keep the good work up!

★★★★★

Service Rating: "Helpful cheerful knowledgeable thorough reliable patient professional"

Answered calls promptly and referred on reliably .Good coverage when staff away from their desks ..Agent did all possible to negotiate a successful outcome despite numerous changes of date amongst the chain , and resulting frustration . A good knowledge of and familiarity with related professionals enabled her to have a broad overview . This allowed her to share relevant information , to make clear causes of the hold ups to be dealt with , to enable the sales to be completed .

★★★★★

Service Rating: "Excellent charming firstclass"

Excellent helpful couldn’t do enough to help you recommend them to all

★★★★★

All of the Team were very professional, helpful, and knowledgeable, and kept us informed through out, we will definitely recommend and use them again.

★★★★★

Friendly and helpful throughout.

★★★★★

Very friendly and helpful

★★★★★