Reviews


Miss Tang, Gloucester

07 November 2023

Staff of Naylor Power are very professional and helpful. Photos of the house taken and put on the advert looked very very nice. I was well informed before and after the viewing. My house sold within few weeks with the price I asked for. Although there was a long delay in completion due to various reasons, the assistant branch manager Leah had helped a lot in chasing and keeping me informed of the process. Thank you so much!
I definitely recommend Naylor Power as an estate agent in selling and buying house.

★★★★★


Leah
Thank you so much for taking the time to leave us a review with your recent experience of selling your property through Naylor Powell. We are really pleased to hear you would recommend our services and we would be delighted to help you in the future. Best wishes from the Gloucester Docks team.

Mr Etheridge, GLOUCESTER

15 October 2023

great service from the start.regular updates from Leah who was always helpful

★★★★☆


Robert
We really appreciate your feedback and helping to share the word about Naylor Powell in Cheltenham. I will pass your kind comments on to Leah.

Mark Sprigings

13 October 2023

Service Rating: "Amazing!"

Ruth and Jasmine were both amazing during the whole process of me buying and selling houses. The process was tricky and they were always available to contact, nothing was too much, and Naylor Powell would act fast to help

★★★★★


Ruth
Thank you Mark for your kind review, it was a pleasure to work with you. We wish you well in your next chapter and here if you should need us in the future. From the team at Stonehouse.

Trusted Customer

02 October 2023

Service Rating: "Very much recommended"

A very helpful and professional team, successfully securing the sale of the property and keeping a calmness to the whole journey even when there was a bump in the road. Very much recommended.

★★★★★

Trusted Customer

29 September 2023

Service Rating: "Five Star Service"

Would throughly recommend Naylor Powell Gloucester. From start to finish they were absolutely great. From the initial photos of the house, to the near daily updates over the whole period, it's hard to find fault with Naylor Powell. We had a couple of false starts with the sale of our house and had to take it off the market and it was not an issue for them to deal with.

During the very sticky parts of the process, Leah at Naylor Powell Gloucester was the most helpful person in the entire process. She kept us better informed than our solicitor and seemed to know everything as it happens. I really cannot convey how useful Naylor Powell have been in this process and should we decide to move in the future, would not hesitate to use them again.

★★★★★


Leah
Thank you so much for your review, we are really pleased to hear that you have been happy with our service throughout the whole process. Thank you for using us in the sale of the property, if we can be of any further assistance to you in the future, please let us know and we would be delighted to help. Best wishes from everyone in the Gloucester Docks team.

Mr Mein & Miss Sparkes, Gloucester

25 September 2023

Service Rating: "Fantastic agents who are responsive, understanding and supportive!"

I had an exceptional experience working with Naylor Powell estate agents to sell my property. Their professionalism, communication, and marketing were outstanding. They genuinely care about their clients and excel in negotiation. I highly recommend Naylor Powell for a stress-free and successful home selling process. They've earned every one of these five stars!

Both Niamh and Laurie were fantastic agents, who were responsive, understanding and supportive. A big reason why we chose Naylor-Powell was the reassurance Laurie gave us that he could sell our property for the price we needed.

★★★★★


Laurie Duckworth
Thank you very much for the review and the positive feedback. I am glad we were able to offer you such a good service and find you a buyer to help with your move. If ever you need our help in the future we would be delighted to help. Hope you settle in well to your new home. Best wishes from all the Naylor Powell Gloucester Team :)

Mr & Mrs Knight-Peters

13 September 2023

My husband and I bought a house through Naylor Powell which completed at the end of August. From our experience we would highly recommend them for buying or selling a property. The very friendly and professional team always kept us up to date and always made sure they answered any of our questions. They helped make the process of buying a property as stress free as possible.

★★★★★


Niamh
Thank you so much for taking the time to leave us a review. We are really pleased that you enjoyed your experience with the Gloucester Docks team. We would like to wish you all the best for the future.

Mrs Pearce, Gloucester

11 September 2023

Service Rating: "Excellent Estate Agents with Professional Staff"

I would definitely recommend Naylor Powell Estate Agents in Hucclecote Gloucester.
From the first meeting to handing the keys over, they have been exceptional. Always at the end of the phone if I needed to ask anything & very informative information to my questions. Thank you to you all

★★★★★


Robert
Thank you so much for taking the time to leave us such a glowing review. The team in Hucclecote is delighted to hear that you thought they were exceptional. We would like to wish you all the best for the future.

Sean and Mandy Ellis, Churchdown

11 September 2023

Service Rating: "Excellent sales and letting service from the experts on the Docks"

Excellent and attentive service by all involved, both in marketing my property and assisting with access for viewers, decorators and workmen. I've had dealings with Naylor Powell since 2007 and never been let down by them, whether through sales or lettings; the definitive experts in Dockside properties!

★★★★★


Niamh
Thank you so much for taking the time to leave us a review. We are really pleased that you enjoyed your experience with the Gloucester Docks and Lettings team. We would like to wish you all the best for the future!

Trusted Customer

05 September 2023

Very professional, friendly and efficient service. Thank you

★★★★★


Niamh
Thank you for the positive review. I am glad you were happy with the service we provided. Best wishes from all the team at Naylor Powell

Mr & Mrs Booth

29 August 2023

The team were really helpful and kept us informed throughout the process. We really liked the way brochures were presented and the online client file was really helpful to see the details of viewings.

Any questions or queries we had were dealt with promptly, we received an offer within a week of being on the market and completed 8 weeks later - would recommend!

★★★★★


Laurie Duckworth
Thank you very much for the kind and positive review. I am glad you were happy with the service we provided and that we were able to assist in getting the sale through to completion so swiftly. Hope you all settle in well to your new home. Best wishes from all the team at Naylor Powell

Trusted Customer

23 August 2023

Service Rating: "Fantastic service and Agents that genuinely care about you."

Having had no luck in selling my property with another agent, I switched agency to Naylor Powell. The service that was provided was above and beyond what I had dealt with previously and included video tour (which I had never had before) as part of the marketing. Everything was above my expectations and when the market went flat, new photos were taken and a fresh approach was looked at.

Ruth and Jasmine's approach to selling my property was filled with enthusiasm and they were very understanding with regards to the property I was purchasing. They kept me updated on a weekly basis and there were no hidden surprises. It has been an absolute pleasure to deal with agents who have shown a sincere level of care and concern to the people they are marketing for.

Would recommend them to anyone.

★★★★★


Jasmine Simpkins
Thank you for a lovely review, it has been a pleasure working with you and your family. We wish you all the best in your new home. The Stonehouse Team.

Mr and Mrs Hardcastle, Hucclecote

19 August 2023

Service Rating: "Highly recommended ⭐️⭐️⭐️⭐️⭐️"

Thank you to Robert, Leah, Sam and Sim for your help with the sale of our previous property and for you help in getting the purchase of our new property over the line. The team at NP Hucclecote made sure we were kept well informed and up to date at all points of the process. They are professional, understanding and friendly to liaise with, and we are delighted with the outcome. We would definitely use again in the future and highly recommend to others.
Many thanks once again!!

★★★★★


Robert
Thank you for your glowing review. We are delighted to hear you had a positive experience both in selling and buying through Naylor Powell. The whole team would like to wish you all the best in your new home.

Trusted Customer

18 August 2023

prompt, pleasant and efficient response to questions and emails

★★★★★


Laurie Duckworth
Thank you for the positive review. I am glad you were happy with the service we provided. Best wishes from all the team at Naylor Powell

Trusted Customer

17 August 2023

Helpful service, attentive without being intrusive, kept in touch at the right moments, very happy in my new home. Thank you!

★★★★★


Laurie Duckworth
Thank you for the positive review. I am glad you were happy with the service and enjoying your new home. If you need are assistance again we will be delighted to help. Best wishes from all of the Naylor Powell Gloucester Docks Team

Miss Matthews and Mr Glenister

16 August 2023

Naylor Powell were brilliant, we worked with Niamh who helped us at every single step. She was so helpful and helped us to get every hurdle fixed as quickly and smoothly as possible - thank you!

★★★★★


Laurie Duckworth
Thank you very much for the kind and positive review. Glad to see you had a positive experience and Niamh helped you get the sale over the line. Thank you again on behalf of Niamh and the whole Naylor Powell Docks Team. If you need our help again in the future we will be delighted to help.

Trusted Customer

13 August 2023

Service Rating: "Personal, quality, responsive, thorough"

A special mention to Laurie Duckworth. Laurie was a delight to work with when we bought our late son's flat in 2020 and sadly when we had to sell the same flat again in 2023. Laurie was compassionate, professional and above all delivered a service that could not be faltered. We also bought our own flat through Laurie.

★★★★★


Laurie Duckworth
Thank you so much for the kind review. It has been pleasure working with yourselves over the years and ofcourse with the most recent sale as I know has been a tough sale for yourselves. If ever you need my help again in the future I will be delighted to assist. Kind regards, Laurie & the Naylor Powell Docks Team

Mr & Mrs MD Godden, Gloucester

13 August 2023

Service Rating: "High quality service, top notch."

Excellent service from the start. Good photography of the property and clear, precise details presented in a quality brochure. Frequent updates by phone and always friendly helpful service. Very good communication between the different parties.
Naylor Powell live up to their long-established good reputation.

★★★★★


Leah
Thank you very much for taking the time in leaving us a review with your house sale. We are so grateful of your kind comments and would like to wish you all the best with your move and for the future. Please do let us know if we can of any further assistance and we would be delighted to help. Best wishes from the Hucclecote team.

Trusted Customer

12 August 2023

Service Rating: "Fantastic service provided."

Fantastic service from all of the staff involved in our house purchase. I would highly recommend using this company - thank you!!

★★★★★


Leah
Thank you very much for leaving us review with your house purchase, it is great to hear you would recommend Naylor Powell. We hope the move goes well and please let us know if we can be of any further assistance to you in the future. Best wishes from the Hucclecote team.

Trusted Customer

10 August 2023

Leah and her colleagues were incredibly helpful, they led us through the process and were really quick to reply to our questions and keep us informed at every step.

★★★★★


Leah
Thank you for taking the time to write such a kind review. We would like to take this opportunity to wish you all the very best for the future. From the Gloucester Docks team.

Trusted Customer

08 August 2023

I was super impressed by the speed of communication and the enthusiasm for passing information on. The guys were very kind during times of stress. I don’t know how they cope with the shoddy and slow work of the solicitors!

★★★★☆


Leah
Thank you for taking the time to leave us a review. We are pleased to hear you have been impressed by our communication. Wishing you all the best for the future from everyone in the Gloucester Docks team.

Trusted Customer

02 August 2023

Brilliant service, always kept me in the loop, quick and efficient

★★★★★


Leah
Thank you for taking the time to leave us review. We are really pleased to hear you have been happy with our service. Wishing you all the best with the move and for the future from everyone in the Gloucester Docks team.

A Calladine, Gloucester

02 August 2023

Service Rating: "Honest review from a buyers perspective - easy 5 stars!"

From the first interaction I could see that Naylor Powell were friendly, professional and highly competent. Olivia who showed me round the property was excellent, and later interactions with both Olivia and Leah were spot on. Leah was really on the case when it came to chasing both solicitors and the communication throughout the process of buying the property was fantastic. If it weren't for slow solicitors, it would have been a completely stress free purchase!

★★★★★


Leah
It is a pleasure to hear you have been happy with the service from start to finish with your purchase. We hope you're enjoying your new home and would like to wish you all the best for the future. From everyone in the Gloucester Docks team.

Trusted Customer

02 August 2023

Service Rating: "Perfect Purchase!"

Fantastic service from Leah and the team at Naylor Powell, always being on hand to help and supporting the smoothest house purchase ever!

★★★★★


Leah
Thank you very much for taking the time to leave such a kind review. We would like to take this opportunity again to wish you all the very best in your new home and for the future from the Hucclecote team.

Trusted Customer

02 August 2023

Leah and team are excellent in providing updates and ensuring we are kept in the loop with progress on our house sale. We are very grateful for their service and highly recommend Naylor Powell.

★★★★★


Leah
Thank you very much for taking the time in leaving a review for your house sale. We are so pleased to hear you have been happy with our service and would recommend Naylor Powell. Wishing you all the best for the future, from the Gloucester Docks team.

Ms Towler, Gloucester

28 July 2023

Service Rating: "Superb service and very helpful."

Superb communication through the whole process. I was able to contact them easily and everyone was able to help - not just one specific agent.

★★★★★


Leah
Thank you very much for taking the time to leave us a review. We are really pleased to hear you have been happy with the service. Wising you all the best in your new home from the Gloucester Docks team.

Mr and Mrs Fedorko

25 July 2023

Service Rating: "Perfect AAA experiences with Naylor Powell"

I just want to say the biggest thank you ever to Niamh. For her helpfulness and going the extra mile for us. Niamh was extremely helpful and accommodating in every area. She made us feel so valued. There was nothing too much trouble for her. She was always so kind and nice to us. She is just perfect! Thank you so much ❤️

★★★★★


Niamh
Thank you so much for your kind review. So pleased that we were able to help you secure your first home! Wishing you all the best for the future.

Mr Justin Troy, Cam, Dursley

28 June 2023

Service Rating: "Exceptional service"

I received excellent service with transparent regular communication. . The house was well marketed , and Jasmine and Ruth were fantastic in all aspects of the sale . I wouldn’t hesitate to recommend Naylor Powell to anybody seeking to sell their home..

★★★★★


Ruth
Thank you Justin for your kind feedback. It was a pleasure to work with you and we wish you well in your next chapter. From all at Naylor Powell.

Trusted Customer

26 June 2023

I would highly recommend Naylor Powell as a very professional, supportive estate agent. Their communication was regular and unprompted.

★★★★★


Scott Stephens
Thank you for your kind feedback and taking the time time to leave a positive review. The Newent team wish you all the best in the future.

Mrs Turner, Gloucester

17 June 2023

Service Rating: "EXCELLANT SERVICE"

VERY PLEASED, KEPT UP TO DATE BY EMAIL AND TELEPHONE THROUGHOUT THE SALE

★★★★★


Niamh
Thank you very much for your kind feedback. The Naylor Powell Docks team were delighted to help! If you need our help in the future, please don't hesitate to get in touch :)

Mrs Turley

22 May 2023

Great team, fabulous service. We were updated regularly.

★★★★★


Maria
Thank you for your kind feedback, and for the opportunity. We look forward to possibility working with you again in the future. From all the team at Newent Naylor Powell.

Miss Christofi

19 May 2023

Service Rating: "Great customer service and care"

Leah and Niamh assisted with the purchase of my first property and made it all easy for me. Always there to answer questions and to facilitate the process. Very friendly and helpful.

★★★★★


Leah
Thank you very much for taking the time to leave us a review. We are really pleased to hear you have been happy with the service you have received with buying your first home! Best wishes from The Docks team.

Trusted Customer

04 May 2023

Naylor Powell were very efficient with the sale of our property. They kept us well informed throughtout the whole process. I would recommend them

★★★★★


Leah
Thank you very much for taking the time to leave us a review with the sale of your property. It is great to hear you would recommend our services. If we can be of any further assistance to you in the future, please let us know and we would be delighted to help. Best wishes from the Hucclecote team.

Trusted Customer

27 April 2023

Naylor Powell (Hucclecote office) have provided an excellent service. Robert and his team have been communicative and supportive throughout the whole process. Would definitely recommend!

★★★★★


Robert
Thank you so much for your positive review. We are delighted to hear you have been happy with the service you have received. The whole Hucclecote team would like to wish you all the best in your new home.

Trusted Customer

27 April 2023

Very friendly, supportive and professional. Kept us informed throughout the sale and managed the various aspects brilliantly.
We would like to thank Alistair and Chloe especially for their guidance.

★★★★★


Alistair Webb
Thank you for your lovely review, it has been a pleasure working with you! The Stonehouse team wish you all the best for the future.

Trusted Customer

24 April 2023

Service Rating: "Great Service!"

Very helpful and informative, great service all the way through the process of buying our first home. Would definitely recommend to others!

★★★★★


Leah
Thank you very much for taking the time to leave us a review with buying your first home! We are really pleased to hear you have been happy with the service. We would like to wish you all the best with the move and if we can be of any further assistance to you in the future, we would be delighted to help. Best wishes from the Hucclecote office.

Trusted Customer

21 April 2023

Service Rating: "Sold house quickly"

Robert told me he had potential buyers and arranged for them to see house the day he was taking particulars to put it on the market- it sold immediately so I guess that’s a good result.

Only 4 stars as I got a couple of emails destined for another vendor but everything else was professional

★★★★☆


Robert
Thank you for your review. We hope you will be happy in your new home. I have emailed you separately to look into the email issue.

Trusted Customer

10 March 2023

Service Rating: "Friendly and Respectful of our Home"

We would definitely use Naylor Powell again, they were professional, friendly and respectful of our home. Time keeping and communications with us were excellent and from day one we knew we had made the right choice in using them.

★★★★★


Ruth
Thank you for your lovely feedback. It was a pleasure working with you both and we wish you well on your travels. From all at the Cam Branch.

Mrs Lincoln, Newent.

12 February 2023

Service Rating: "Fantastic Team 😀"

Adam and his team were always there for me on my moving journey, from the very beginning to the very end. Special thank you to Maria, a very kind and caring lady. I would recommend Naylor Powell for a professional and caring estate agent. Thank you .

★★★★★


Maria
Thank you for taking the time to write such a kind review. We would like to take this opportunity again to wish you all the very best in your new home from all the team at the Newent office.

Trusted Customer

07 February 2023

Service Rating: "Excellent highly recommend"

From start to finish a first class estate agency, very friendly and professional kept us updated on progress. I would highly recommend them. Made selling a house very easy !! The team were amazing

★★★★★


Ruth
Thank you Dave for your kind feedback, it has been a pleasure working with you throughout your selling process. Wishing you and your family well for the future. The team at Cam.

Mr Paul Clutterbuck

07 February 2023

Service Rating: "Highly Recommended!"

The team at Naylor Powell were professional from the initial property valuation and then during the sale of the property, providing regular updates and feedback from perspective purchasers. When the property sold they kept us informed throughout the process until day of completion. Highly recommended!

★★★★★


Ruth
Thank you Paul for your kind feedback, it has been a pleasure working with you throughout your selling process. Wishing you and your family well for the future. The team at Cam.

Mr Baker

14 January 2023

The best service and experience of any estate agents I’ve used before.
Highly recommend

★★★★★


Niamh
Thank you very much for your positive feedback. If you do need any help in the future, please let us know.

Mr and Mrs Derrick

12 January 2023

Naylor powell were very good during which was a very stressful experience ... Leah powel also was always there for us and did a sterling job .. well done

★★★★★


Leah
Thank you very much for taking the time to leave us a review. We are very pleased for you that we finally got there!
We would like to wish you all the best and if we can be of any help in the future, please let us know and we would be delighted to help. Best wishes from the Gloucester Docks office.

Miss Louise Sadler

10 January 2023

Service Rating: "Naylor Powell we’re brilliant - responsive and always keeping me updated"

From my perspective the team at NP were great in facilitating the sale of my flat.

I was kept up to date with viewings, and progress once I had accepted an offer. The team always kept me in the loop, they were personable, efficient and responsive. I would thoroughly recommend.

★★★★★


Niamh
Thank you very much for your feedback. We are pleased that you had a positive experience. If you need us in the future, please don't hesitate to contact us.

Mrs Lynne Jewell, Gloucester

02 January 2023

Laurie and all the team have been amazing whilst dealing with mum’s house sale, they have kept me and my brother Steve fully updated every step of the way with emails and phone calls, nothing was too much trouble for them and all our enquiries were answered immediately. I will definitely recommend Naylor Powell to anyone thinking of selling a house. Definitely deserve the 5 star rating. Many thanks to all of you.

★★★★★


Laurie Duckworth
Thank you very much for the kind and positive feedback. It was a pleasure to work with yourselves and glad we managed to sell the property swiftly. all the team at Naylor Powell wish you the best and will be happy to help in future if needed :)

Mr Wood

25 December 2022

Very good and kept up to progress of sale

★★★★★

Mr and Mrs Aitken, Gloucester

22 December 2022

Service Rating: "Excellent"

Naylor Powell are efficient, organised and customer focused to both buyer and seller. They go the extra mile too.

★★★★★


Niamh
Thank you very much for your positive review! If you need our help again in the future, the team at Naylor Powell would be happy to assist.

Mr and Mrs Ash

20 December 2022

They were professional, efficient and prompt with getting back to us with any questions

★★★★★


Ruth
It was a pleasure working with you and we wish you well in your new home, from all the staff at Cam.