Reviews

Bought our first house through Naylor Powell and they made the experience very easy. They stayed in touch throughout and answered all the questions we had.

★★★★★

Service Rating: "Friendly and efficient staff"

Yes I would choose them again

★★★★★

Service Rating: "More than the usual service!"

Service was above and beyond!

★★★★★

Very professional, helpful and supportive. Would recommend

★★★★★

Service Rating: "friendly, helpful, informative and caring."

All of the staff were friendly, helpful and informative. They kept me informed at all stages of the sale of my property and also helped with numerous phone calls with the purchase of my new property.
There were numerous delays (caused by the slack attitude of my solicitors) and Naylor Powel stepped in and helped.

★★★★★

Very good communication, friendly and helpful team in Susan and Neil.

★★★★☆

We felt that Naylor Powell provided a first class service throughout the process of selling our house. Scott Stephens and the rest of the team were fantastic in every regard.

★★★★★

Service Rating: "A great service from professional honest people. Tim and Susan excellent"

A professional service throughout. No sales speech, honest appraisal, kept informed and up to date, did exactly what they said they would. Thank you.

★★★★★

Service Rating: "A fantastic service. Made selling my house easy (as it can be!)"

Brilliant from start to finish. A small yet experienced team who provided me with an honest and professional service, yet were still flexible and personable. It was through all this that they delivered a high level and with commitment in selling my property. I couldn’t ask for more.

★★★★★

Service Rating: "Unusual sale of two properties"

Good customer communication and effort in order to get a particularly unusual sale to get across the line.

★★★★☆

Yes I would recommend them. Polite, kept me informed of progress, arranged viewings quickly and always sent confirmation email/text.

★★★★☆

Service Rating: "Efficient and friendly"

Kept us fully informed and updated throughout selling process. Would recommend

★★★★☆

Service Rating: "Professional and friendly service where the staff go the extra mile"

We would recommend Naylor Powell. They provided an efficient, professional and friendly service to us as buyers. We dealt primarily with Susan and she was able to facilitate the flow of questions and answers between the vendor, the solicitors and us.

We would have no hesitation in using her to sell a property on our behalf, as from a buyers point of view as she was very proactive and went the extra mile to expedite the sale/purchase. Susan resolved issues which had lingered between the two solicitors.

Susan was also extremely pivotal in finalising a protracted completion process.

Tim also provided information when Susan was not working.

★★★★★

Service Rating: "Professional and friendly service from start to finish!"

Naylor Powell's experience, efficiency and attention to detail are really refreshing to see. We were kept informed throughout the sale of our property, with someone always on hand to answer any questions. Laurie, Scott and the rest of the guys at the Gloucester Docks office are a real credit to the team. Couldn't recommend highly enough!

★★★★★

Service Rating: "Excellent"

Great service always kept us informed all events very friendly. Would recommend to other persons

★★★★★

Naylor Powell are a friendly estate agents, easy to communicate with and do their job well.

★★★★☆

Service Rating: "Friendly, supportive, communicative, willing to help."

The staff were really communicative (especially Leah Powell from the Stroud/Stonehouse branch) and kept us up to date throughout.

★★★★★

My partner and I have recently just purchased our first house and leah has been so helpful and professional the whole way through and made the whole experience a lot easier for us. I would definitely recommend Naylor Powell to family and friends!

★★★★★

Service Rating: "Excellent and professional service at all times throughout the sale."

Excellent service, very professional, kept us well informed by telephone and by email. Sold the property for us with ease.

★★★★★

Service Rating: "Best estate agent ever!"

The very best estate agent I have ever used. Faultless service from valuation to completion.

★★★★★

Tim and Susan were excellent throughout our purchase, very patience and helpful. Genuinely helped all parties reach a good deal. Highly recommended whether you are selling or purchasing.

★★★★★

Service Rating: "Can't praise Tim Thompson-Green and Susan Chamberlain at Warden Hill enough"

They were a great help in resolving a number of practical problems which arose, saving me several 200 mile round trips to the property, which I was selling on behalf of my cousin who had moved into a care home.

★★★★★

Excellent service by a very competent team

★★★★★

Excellent service, Scott kept us informed and the process was fairly stress free.

★★★★★

They kept me informed at all times. They were recommended to me and I would recommend them to others.

★★★★★

Service Rating: "Excellent service"

Scott was excellent. Very informative friendly and knowledgeable. He made the process of buying my first home straightforward and without stress. As well as being available to answer any questions I had promptly.

★★★★★

Service Rating: "Efficient, professional, helpful"

Very efficient, friendly easy to deal with

★★★★★

Service Rating: "Efficient and friendly team"

They handled my purchase and letting very efficiently. Who ever I spoke to seemed to be able to help me and I was not passed from person to person.

★★★★★

Service Rating: "EXCELLENT SERVICE"

Every contact with the staff in Naylor Powell has been excellent. The telephone calls were answered quickly and well.

★★★★★

Service Rating: "very friendly and helpful"

Both Susan and Tim were very friendly and helpful. Had very good knowledge of the house we bought and frequently gave us updates on the progress of selling and buying our property. Would highly recommend them.

★★★★★

An excellent service from start to finish

★★★★★

Service Rating: "Excellent Faultless Service"

From the start to the finish nothing has been too much trouble. Even after exchange of contracts they were still prepared to accompany our buyers to measure up ready for their move. We have and will continue to recommend Naylor Powell to our friends and family. Thank you Robert, Leah, Chloe and Ruth for your friendly and professional service. We wish you all huge success in the future.

★★★★★

Service Rating: "Very helpful"

Very helpful, particularly during difficult later stages towards exchange. Good communication with information from the rest of the chain.

★★★★★

Great service. Kept us informed through the whole process!

★★★★★

Service Rating: "A very good experience compared to local competitors."

Efficient, informative, always helpful, proactive and accurate information.

★★★★★

Service Rating: "Fantastic excellent service!"

I found the team at Naylor Powell to be most helpful right from the start, I have recently return to the UK from living in France and have found it a refreshing change to have good customer service and they always kept me informed at all times.
Keep the good work up!

★★★★★

Service Rating: "Helpful cheerful knowledgeable thorough reliable patient professional"

Answered calls promptly and referred on reliably .Good coverage when staff away from their desks ..Agent did all possible to negotiate a successful outcome despite numerous changes of date amongst the chain , and resulting frustration . A good knowledge of and familiarity with related professionals enabled her to have a broad overview . This allowed her to share relevant information , to make clear causes of the hold ups to be dealt with , to enable the sales to be completed .

★★★★★

Service Rating: "Excellent charming firstclass"

Excellent helpful couldn’t do enough to help you recommend them to all

★★★★★

All of the Team were very professional, helpful, and knowledgeable, and kept us informed through out, we will definitely recommend and use them again.

★★★★★

Friendly and helpful throughout.

★★★★★

Very friendly and helpful

★★★★★

Service Rating: "Exceptionally good communicators, always quick to react and reassure."

Exceptionally good communicators, always quick to react and reassure. Maria was particularly helpful, working hard behind the scenes to ensure a good outcome for all involved.

★★★★★

Service Rating: "Professional, hassle free service."

Very professional throughout. Leah kept us updated every week and did the chasing where needed. A hassle free sale. I would definitely recommend them.

★★★★★

Service Rating: "Friendly, efficient & accessible."

Friendly, personal & very efficient. Adam & his excellent staff in the Newent office could not have made things easier. Communication always good & prompt.
Can't fault an excellent team.

★★★★★

Informative,courteous,helpful and friendly

★★★★★

Service Rating: "You’ll feel like part of the team!"

The team at Naylor Powell are truly incredible at doing whatever they can to take the stress out of selling your home, and making it feel a bit easier. They’re friendly, efficient, and you’ll really feel that they’ve consistently got your best interests at heart as either a property buyer or seller. I bought my house, and years later sold my house, with Naylor Powell, and would do so again!

★★★★★

Both Leah and Chloe were very responsive to emails and great at sending regular updates.

★★★★★

Service Rating: "Simply outstanding!"

We can not begin to express how extremely satisfied and thankful we are to have dealt with Naylor Powell. We purchased our dream home through Naylor Powell and their support, attention to detail, superb communication and customer service was simply outstanding. It’s important to note that in comparison to our estate agent dealing with our related sale, Naylor Powell are in a league of their own. Naylor Powell went above and beyond for us from start to finish. Ruth, Robert , Chloe and Leah were truly amazing and we can not thank you enough for your support and professionalism dealing with what turned out to be a very stressful, long and drawn out transaction due to problems with the bottom chain.

★★★★★

Excellent service, good and regular communication, keeping me updated with all the goings on of my sale

★★★★★

Service Rating: "Friendly and helpful"

Friendly service, but always professional, regardless who one spoke with. If the answer to a question was not known immediately, staff would call back quickly. Staff work hard for both seller and buyer.

★★★★★

Excellent service in every area from valuation to final sale

★★★★★

Service Rating: "A highly recommended professional and quality estate agent."

After renting with Naylor-Powell, who had an exceptional service, we decided we loved the area and therefore wished to settle.

Adam and Maria at Naylor-Powell made the whole process of finding a house simple and easy. After looking at multiple properties we found the one we loved, arranged a mortgage (in principle), submitted an offer and started the journey to our forever home.

Even when we came across some minor hiccups, the team at Naylor-Powell were helpful and supportive.

It has been an absolute pleasure not only purchasing our forever home through Naylor-Powell but the wider support given whilst renting.

Without doubt I would recommend Naylor-Powell to anyone looking for a professional and quality estate agent.

★★★★★

Excellent service by Scott and allister, always rang when update was needed. Always keeping up with progress for me. Not only did they do their job with good professionalism, they went that little bit further. Great work guys.

★★★★★

During what was quite a stressful experience (selling 2 houses to buy 1) the quays team at Naylor Powell couldn't have been more helpful and understanding, and very patient with constant phone calls from me most days,
Big shout out to Alistair and Scott for making this happen and putting a smile on my face.
Very u derstanding and helpful.
Thank you 😊

★★★★★

Service Rating: "Great communication"

After a ‘challenging’ sale I have been so impressed with their chasing and help with communicating on both sides. Very much earnt their commission!!! Thank you

★★★★★

I did try to add you as the staff member who was excellent but you don’t exist!

Thanks again for all your help...we got there!!!
– Mrs O'Neil, Aug 10, 2019

Service Rating: "Great experience!"

Great service - Sue was a gem - and very patient with me. As a first time buyer, I didnt really know what I was doing, but Sue was understanding and patient and explained a lot to me

★★★★★

Service Rating: "Excellent service"

I found them helpful and obliging. Chloe in the Stonehouse office did an excellent job and always had a smile for us.

★★★★★

Service Rating: "Exceptional estate agents"

Absolutely excellent. Everyone in the office was helpful, knowledgeable and a delight to deal with during a slightly challenging purchase.

★★★★★

I felt fully informed all times. The attitude of all staff was highly professional.Any questions were answered quickly and informatively.

★★★★★

The staff were attentive to our needs in pricing, selection of marketing photographs and dealing with any issues that arose. Would thoroughly recommend.

★★★★★

Great service

★★★★★

Scott and the team were very friendly and approachable. They were very professional at all times. Scott or a member of the team would return our calls and kept us up to date with all aspects of our move. They dealt with all our concerns promptly.

★★★★★

Service Rating: "First Class service!"

Excellent communication throughout with Scott & his team in Gloucester, We were thoroughly impressed by their professional & positive approach to assisting us through our purchase process. We would recommend their agency to any would be purchasers or sellers.

★★★★★

Service Rating: "Alistair Webb was excellent, I recommend."

Yes I would recommend them and use them again.

★★★★★

Service Rating: "Not great customer service"

Make contact more than once and return calls!

★★☆☆☆

Service Rating: "Really professional and efficient"

Really professional team. Respond to queries quickly and professionally. Very easy and pleasant to deal with.

★★★★★

Service Rating: "Could not of asked for better service."

Always extremely helpful and friendly. They helped to find just the sort of property we required. Kept us informed of progress in the sale.

★★★★★

Service Rating: "Friendly and professional"

Excellent, friendly, professional and regular communication throughout the sale process.

★★★★★

I would highly recommend Naylor Powell for selling of a property. There selling brochures are of high standard. They act very professionally, keeping you informed of every viewing and feedback after. Excellent service from the beginning of sale to the end. Thank you Naylor Powell

★★★★★

Service Rating: "Excellent service"

Very friendly and efficient. Kept me fully informed and were helpful at important stages of the buying process.

★★★★★

The team at Naylor Powell were incredibly helpful throughout our recent house purchase and have definitely been the best estate agents we have worked with across two house purchases. Although there were numerous delays for various reasons, Robert worked tirelessly to chase others in the chain and ensure that the process kept moving, whilst always proactively keeping us up to date with what was going on. He was quick to respond to any questions and was unfailingly polite and helpful. I hope not to move again soon, but I would certainly recommend Naylor Powell to anyone else!

★★★★★

Always kept informed of viewings very professional in everything they do

★★★★★

Very attentive, friendly and excellent service.

★★★★★

They were extremely helpful in a pleasant and thoughtful way. I felt they were competent, knew what they could help with and did so! I would be happy to recommend them to others, an excellent service.

★★★★★

Excellent service and extremely helpful. We are first time buyers and they were brilliant in helping us choose our first home.

★★★★★

Service Rating: "Very good, efficient and helped push through the sale"

I would definitely recommend them to others. They were especially good at helping with the final part of the sale - giving us feedback and information from the buyers much quicker than the solicitors. They were also highly competent at getting our house up for sale, marketing it well and getting potential buyers around.
Many thanks!

★★★★☆

Excellent service throughout process. Highly recommended

★★★★★

All of the team were very helpful with everything, I was kept informed with everything that was going and they answered all of my questions without hesitation.. Making my move in to my first property quick and easy :)

★★★★★

Service Rating: "Would recommend! "

Brilliant to deal with and always keeping me updated on what is going on. Very friendly and polite service too!

★★★★★

I have dealt with Naylor Powell a few times now and always find them professional, courteous and caring. I wouldn't hesitate to recommend them

★★★★★

Service Rating: "Can’t fault "

Leah has been amazing right from the start. She never failed to keep me in the loop, was efficient and clear in every step she took for us and answered all my questions patiently. She made it so much less stressful than it could have been and I’m so grateful for that. Would recommend to anyone. Thanks Leah :)

★★★★★

Leah was informative and kept me updated at all stages.

★★★★☆

Excellent service could not be more helpful.

★★★★★

Service Rating: "Amazing service "

The service was consistently first class professional prompt efficient hassle free I'm very impressed

★★★★★

Service Rating: "Excellent Team Work"

Very professional service when marketing the property with clearly designed brochure and online advertising
Excellent communication skills in keeping us informed and negotiating through the process
Would recommend service

★★★★★

We would most certainly recommend Naylor Powell as as agent. We were a long time trying to sell our property and they were enthusiastic throughout the whole process. They are not just about figures they really want you to sell your property and become very involved in trying to obtain the the best deal for you.

★★★★★

Service Rating: "Excellent Service from a Professional and Friendly Staff"

Both Leah and Chloe were really friendly, professional and helpful. They efficiently dealt with our queries and worked hard to drive a completed sale. Although we did not use them to sell our house, we would definitely consider using them for this purpose in the future.

★★★★★

Service Rating: "Naylor Powell Highly Recommended"

I tried the "Purple Bricks thing" and although the agent was pleasant, to ensure the fixed fee was maintained, I had to do the bookings and viewings myself - it was stressful booking 13 people in over a 2 day period, especially working full time and to be honest the conveyancer left a lot to be desired...it wasn't good.
The team at Naylor Powell, namely Chloe Edmonds Herring, Leah Powell and Ruth Bartlett were superb. They took care of everything from start to finish. Nothing was too much trouble, the viewings, the chasing and keeping me updated. Each part of the process was passed from one individual to the next seamlessly. I cannot recommend the team enough. In hindsight, comparing both experiences, I would pick Naylor Powell all day, every day. The service was excellent. Highly recommended.

★★★★★

Very professional

★★★★★

Susan was very efficient, friendly, professional and always ready to help. I only dealt with Tim when Susan was not available. He was also very professional and helpful. I am really happy with their service and I would always recommend them to my friends.

★★★★★

Scott and his collegues offered first class service throughout the sale :-)

★★★★★

Brilliant service, good communication through out the whole transaction and I would definitely use Naylor Powell again.

★★★★★

We have recently sold our home with Naylor Powell and from start to finish they have been absolutely brilliant. The photographs and details produced for marketing the property were of extremely high quality. Communication at every step of the process has been outstanding and they have made a very stressful time much more bearable. A massive thank you to the team in Stonehouse for helping us move onto the next chapter in our lives.

★★★★★

Service Rating: "Great service"

The Stonehouse team were brilliant particularly Leah. Always kept is informed throughout the whole process.

★★★★★

Excellent Service.
I highly recommend Naylor Powell, be it for Sales or Lettings, the whole team are Professional, Efficient & Friendly.

★★★★★

determined correct marketing price.
handled several offers in expeditious and professional manner.
readily contactable, never too busy to meet/discuss.

★★★★★

Service Rating: "Helpful supportive and welcoming "

Excellent service couldn't fault it

★★★★★

We have used Naylor Powell before, and would be happy to recommend Robert Wade and the Stonehouse office.

★★★★★

Service Rating: "Helpful and friendly"

Very helpful throughout the process of selling our house.

★★★★★

Service Rating: "On the "other side", but I know good service when I see it."

Although I have not lost sight of the fact that Naylor Powell were acting for the vendors and not for me, I have to acknowledge that they were completely professional in securing the best price for the vendors and facilitating a smooth and reasonably quick transaction. They always returned phone calls promptly and dealt with the initial negotiations efficiently and kept me updated on progress throughout the transaction thereafter. Acknowledging that I am disabled and would find it difficult to visit their office at the docks, they kindly offered to come out to my home to deal with initial paperwork and to deliver the keys on completion which is appreciated.

★★★★☆

Always helpful & friendly.

★★★★★

Very efficient and helpful in all circumstances. prepared to go the extra distance to ensure a successful sale.

★★★★★

Service Rating: "Great service on 2 occasions now!"

5 star deserved.

★★★★★

Yes would recommend

★★★★★

Service Rating: "Professional ans supportive: an excellent service"

Consistent, professional support through a difficult and protracted sale process

★★★★★

All the staff went out of their way to ease our experience of a very difficult move. What should have been a straightforward 3 home move dragged on for four and a half months and an elongated exchange and completion, but Laurie, Alistair and Scott were professional, patient, understanding and helpful throughout, chasing solicitors and reassuring us when we had to make the decision to put all our worldly goods into storage overnight. A happy outcome in the end. Thank you all.

★★★★★

Overall very happy with the service. Process has been smooth from start to finish. Communication throughout the sale has also been very good.

★★★★★

Swift responses. Helpful. Free bottle of fizz.

★★★★★

Efficient, helpful, patient and friendly.

★★★★★

Service Rating: "Prompt and attentive service."

Prompt and attentive service from start to finish. Could not be happier with the service from the Stonehouse branch,they have been very welcoming and very reassuring with their local knowledge.

★★★★★

Service Rating: "Brilliant! "

Great customer service!! Friendly, helpful and efficient.

★★★★★

Service Rating: "Super service with a smile"

I have been dealing with Leah through most of our buying journey, she has kept me informed with status updates via email or phone call. House visits have been easy. We have just exchanged contracts without any issue or grievances. I would highly recommend Naylor Powell to friends and family in the future.

★★★★★

Service Rating: "Smooth Transaction "

I’ve had a great experience with NP. Smooth service, always available to speak to and always kept up to date with the progress. I would highly recommend.

★★★★★

Service Rating: "Fabulous "

Scott was an absolute superstar. Always helpful and nothing was too much trouble. Couldn’t have done it without you.

★★★★★

Service Rating: "A great team who secured a good sale for me!"

Experienced staff who understood my need for a relatively quick sale and helped me price my property realistically to achieve maximum interest and a sale price I was happy with. Sales particulars and photos were of good quality. ALL the staff I dealt with in the Newent office were friendly, professional and helpful.

★★★★★

Service Rating: "Great Service, Great Result."

We are really pleased with the service, the communication and the dedication of the Naylor Powell team. Having had a poor experience with another agent previously, they picked up the pieces and guided us safely through both the buying and the selling processes of our move. Always available and impressively responsive when answering queries and passing on information, we have felt ourselves to be in safe hands.

★★★★★

Very professional and friendly.

★★★★☆

Service Rating: "Very helpful and personal touch"

Very good at keeping us up to date with progress

★★★★★

Service Rating: "Professional, effective sales team!"

The Newent branch handled every aspect of the marketing and sale process effectively and efficiently. They conducted viewings, secured a buyer very quickly and they even arranged, through their independent consultants, a mortgage for him. In addition they managed all parties through to a successful Completion within 9 weeks! A friendly team of professionals who provide a first class service!

★★★★★

Excellent service. I was kept up to date through the sale of my property The staff, Tim, and Sue in particular, at the Salisbury Avenue branch were incredibly helpful and supportive. They were a pleasure to deal with.

★★★★★

Good service,great communication,easy to work with

★★★★★

Service Rating: "Excellent Service"

I chose Naylor Powell as they were local and I had excellent previous service from them. I was always kept very well informed and they always made me feel welcome at the branch.

★★★★★

Very good helpful friendly service. Sale progressed very quickly and they kept us informed throughout. Would recommend them.

★★★★★

Service Rating: "First class!"

Excellent service, with special thanks to Laurie, leading to a very fast sale. Communication was also excellent. Would definitely recommend.

★★★★★

Service Rating: "Excellent "

Excellent service, kept up to date regularly via phone and email. Very Friendly and accommodating nothing was ever to much! Would recommend to friends and family :)

★★★★★

Service Rating: "A Great Service"

The Team at the Newent branch gave us an excellent service when buying our Bungalow. Keeping us fully informed of progress which is refreshing.

★★★★★

Service Rating: "5*"

Used Naylor Powell to purchase an investment property, they took on board exactly what I was after and only provided relevant properties to consider. Furthermore the Property Management team who I continued to use to manage the property were extremely quick to answer any queries and kept me up-to-date with progress. Many thanks for a 5* service.

★★★★★

Service Rating: "The Estate Agent to use in Hatherley"

A very efficient and friendly service. They kept us informed regularly and tried their best to get as many viewings as possible. We would certainly recommend their services.

★★★★★

The team at Naylor Powell Newent are efficient without being pushy always responded quickly to any queries regarding the sale of our property and nothing was ever to much trouble. I feel they are trust worthy, didn't engage in sales speak and worked hard on our behalf. In particular thank you Adam and Maria.

★★★★★

Service Rating: "Friendly and highly professional service"

Robert and his team in Stonehouse are super friendly, always conducting themselves in a professional manner and responding to queries quickly and efficiently. I would thoroughly recommend.

★★★★★

They were committed in giving me the best service and getting my property sold in nearly two weeks. They gave me the best possible advice and support. I would definitely recommend them to family and friends, as they are very professional, warm and friendly.

★★★★★

Kept us informed throughout the buying process.

★★★★☆

Service Rating: "Terrific, wonderful, just wow !"

I was bricking myself before selling my house. They may not build the houses, but they certainly build trust. I would of been mortarfied if it wasn’t for this well cemented local team. Who rendered all my troubles away.

★★★★★

Service Rating: "Very good!"

Good communication, always available for us, helped us to sort out all of the papers.

★★★★★

Professional,knowledgeable,helpful.

★★★★★