Reviews

Very helpfull.

★★★★★

I have recently sold a house through Naylor Powell Stonehouse. Leah Powell, was always extremely helpful and gave me week by week updates Very professional, great communication and I was always confident that things would go to plan. Thank you Naylor Powell.

★★★★★

We were kept up to date at every stage - very helpful!

★★★★★

Service Rating: "Excellent, couldnt fault them"

I could not have had more help as I was helping my elderly mother to sell her house. All the staff were helpful and efficient, finding the right buyer straight away. Good advice and considerate. I would fully recommend them and use them in any further move.

★★★★★

Excellent service from Naylor powell. Would recommend to anyone. 5 star rating. Thank you!!!

★★★★★

Service Rating: "Friendly and knowlegable team whose customer care is excellent."

Stayed in contact right through the experience....I always knew what the current situation was and what would happen next.....friendly and informative...This was my first dealings with the company and I wouldn't hesitate to use them again or to recommend them to others.

★★★★★

Service Rating: "Excellent throughout!"

The Stonehouse branch of Naylor Powell completed the sale of my property in a month. Throughout I found them to be efficient and effective, keeping me constantly informed as to progress. They were quick to spot a potential holdup and immediately addressed it. I found the customer service to be first class and would not hesitate to fully recommend the Stonehouse branch.

I would like to thank Robert and his team for all their excellent advice and hard work in achieving a stress free sale.

★★★★★

Service Rating: "Happy House Hunting"

Giles was an absolute superstar during our house purchase. He was friendly and approachable right from the off and continued to keep me updated and reassure us throughout a particularly stressful period of the house purchase. He not only did his part for the seller but really seemed to understand the position of the buyers and was sympathetic and understanding. I could not recommend Naylor Powell and in particular Giles highly enough. They also kindly gave us a card and bottle of bubbly on completion and key collection day!

★★★★★

Service Rating: "Excellent communication and friendly helpful updates"

They went over and above what was expected and kept us regularly updated with what was happening in all parties in our chain. I can't recommend Leah Naylor highly enough. I would definitely use them again if I was in the market to move.

★★★★★

Service Rating: "Top notch service! "

Every step of the way, from the initial visit to value the house right up to completion, was conducted with courtesy and the highest professionalism. The whole team were helpful but highest praise must go to Leah Powell for going that extra mile. Thank you for your patience and kindness.

★★★★★

Friendly and knowledgeable staff. Phone calls and emails answered promptly and efficiently. Kept me informed on the progress of my conveyancing. I have no hesitation in recommending their services.

★★★★★

Service Rating: "Top quality service and results. Special thanks to Alistair Webb."

Courteous, professional and knowledgeable service throughout.

★★★★★

Service Rating: "Great Service "

Good customer service, communication and always happy to go the extra mile! Sold my house in the same day it went live and completed in 11 weeks! Great service thank you! Adam and Maria were fab.

★★★★★

Absolutely brilliant Adam and the team made buying out next family home a great experience would definitely use again.

★★★★★

Professional, proactive and patient. V impressed

★★★★★

Service Rating: "Very pleased with service."

Adam and his colleagues were always available to answer queries. The Newent office seemed to work very well as a team. Valuation was pretty spot on.

★★★★★

Service Rating: "Polite, and very helpful staff."

Excellent service but could slightly improve communication.

★★★★★

Service Rating: "Professional, personal and reliable"

Fantastic service from beginning to end. Many thanks to Adam.

★★★★★

I can't speak highly enough of Susan Chamberlain and Tim Thompson Green. We initially visited Naylor Powell; not really sure who we would choose to sell our property, but we needn't have worried. Tim visited us and spent a considerable amount of time explaining the process, and showing us examples of similar properties they had recently sold, which helped with the valuation of ours. Tim's photos of our bungalow looked stunning, and, both he and Susan were very professional and proactive in selling our property. After our first buyer had to pull out due to her chain collapsing, Susan immediately contacted everyone who had shown an interest, and 2 days later we had another buyer. As we were in a chain of 7, they then liaised with the various estate agents and solicitors, in order to keep everything on track. Susan provided us with regular progress updates and immediately told us of any issues affecting exchange/completion, and she also reassured us when things weren't going to plan.
This whole process would have been a lot more stressful if we hadn't had a good estate agent working for us, and I have no hesitation in recommending this one to anyone thinking of selling their property.

★★★★★

Service Rating: "Great service"

The service we received from naylor powell was excellent.Their representative
Tim Thompson Green was informative, helpful , and personnable.

★★★★★

Service Rating: "Happy"

Excellent honest,service no hard pressures.

★★★★★

Service Rating: "Fantastic!"

Laurie was excellent from start to finish. Very friendly and approachable whilst still being very professional.
Was in contact regularly via email and telephone calls, keeping up updated with all the inform we needed. As first time buyers, he made the process a lot less daunting.

★★★★★

Service Rating: "A Team That Shines Above The Rest"

This is my second experience with Naylor Powell Cheltenham. This time I used them to sell my home as well as finding me my onward move. Whilst my customer service standards have always been pretty high this team not only met my expectations but went as far as to exceed them. They were always there for me with their support, their in depth knowledge and that all important personable service. They work together as a team, so whoever you speak to each member of staff knows what is going on with your sale or your purchase. I am very grateful to Tim, Susan and Jenny for all their efforts. I have been able to relax and let them do what they know best. They are an estate agency you can trust!

★★★★★

Service Rating: "Excellent"

From day one the communication from them was always friendly and informative , nothing was too much trouble , all the staff were excellent .
I just wish that I was able to deal with them on all our sales.

★★★★★

Service Rating: "Great Friendly Service"

Great service from start to finish. Tim and Susan at the Warden Hill branch were easily approachable and were very happy to answer our questions throughout the sale of our property. Would definitely recommend them to friends and family.

★★★★★

Service Rating: "Thoroughly recommended!"

Richard Powell's team at Naylor Powell have been exemplary in every regard and we are exceedingly grateful for their diligence, accuracy of property value, courtesy to all of us throughout the whole process, not to mention the speed of closure on the agreed offer. Couldn’t ask for more!! Thoroughly recommended!

★★★★★

Service Rating: "Professional, helpful nothing too much trouble."

Very efficient, professional and friendly. Always easy to contact and answered all our questions however trivial. Sold our house within a week, whats not to like. Would definitely recommend.

★★★★★

Service Rating: "Highly Recommended"

Naylor Powell made moving home as easy and stress-free as possible for us. We cannot recommend them highly enough. From the first valuation meeting, to the move day, every member of staff we dealt with was well-informed, polite and professional. The house was sold for close to the asking price, within 6 weeks of going on the market. From that point on, Naylor Powell kept us well-informed of progress in the chain, and managed the process to completion flawlessly. Thank-you!

★★★★★

Service Rating: "Professional "

They kept us informed as soon as they had any information on the apartment we are purchasing

★★★★★

Service Rating: "First Time Buyers 5*"

From the first moment to the last NP employees have been polite & friendly. We are first time buyers so didn’t know/understand the process, Leigh & Robert always explained so we understand, we were given regular (weekly) updates. Thank you for making our first time buy an absolute dream.

★★★★★

Service Rating: "Excellent Service/We are really pleased"

Tim and his team made a great first impression. The bookings for visits were handled efficiently and confirmations were sent via email and text. The sales particulars were well presented and thorough. All communications were professional and friendly and the team provided a great support mechanism for us during the sale process right through to completion - thank you.

★★★★★

Service Rating: "Fantastic Customer Service "

From our first meeting we were impressed with the level of service professionalism. Communication from all staff was exceptional and everything they said they would do they did. We would not hesitate to recommend Naylor Powell.

★★★★★

Service Rating: "Naylor Powell - Great Service"

Naylor Powell have been very helpful for me when purchasing my first property. I'm very happy with the service I received.

★★★★★

Service Rating: "Lovely team"

Would certainly recommend these guys. Friendly and helpful

★★★★☆

Just the right amount of contact, & understanding of the stress caused by buying & moving. Effective liaison with solicitors made it all the more simple.

★★★★☆

Service Rating: "Great Service"

Sensible advice on pricing and introduced a buyer ready to buy first time! Good at telling us what was going on and all in the branch were aware of what was going on.

Would not hesitate to use or recommend them.

★★★★★

Service Rating: "Pro-active support from Naylor-Powell"

The marketing and sale of our house was excellent. We were really impressed by the care and attention given by Naylor Powell. We were not sure how long the process would take but speed of our sale was facilitated by a team who were always helpful, pro-active and supportive through what can be a very stressful time; particularly since we were moving out of area. In all, from the time of going on the market at the start of May 2018 to moving out of the house at the end of July 2018 we received a great service.

★★★★★

Service Rating: "Excellent estate agents"

Excellent service . Very pleasant staff. Nothing was to much bother. House sold within 3 days of going on market at the asking price.

★★★★★

Service Rating: "Excellent service, selling my property."

Naylor Powell kept me informed at all times. They were extremely helpful with selling the property, especially as I couldn't be present during viewings and final sale. I would recommend them!

★★★★★

Service Rating: "Excellent from start to finish"

Excellent throughout. Kept me far more informed than my solicitor did and actively teamed up with me to try and expedite the purchasing process where we could. I also really appreciated an agent who actually let me spend proper time in the house looking around under my own steam and without trying to over sell the house. I wouldn't change a thing about their service.

★★★★★

Service Rating: "Professional service and staff"

Adam at Naylor Powell was very helpful during the valuation process, he gave good advice and was very honest. The sale process was well handled and everyone has been very professional. Overall an excellent service.

★★★★★

Always very useful with any issues we had and kept us in the loop

★★★★★

Service Rating: "Fantastic service"

Very happy with the service given by your warden hill branch. Susan ensured the sale progressed and kept us informed every step of the way.

★★★★★

property assessed realistically, allowed a fair market price to attract lots of interest and a sale within 4 weeks of the start of viewing. Excellent presentation of property in sales brochure. All viewings dealt with on time.

★★★★★

Always prepared to go the extra mile for their clients.
Nothing is too much trouble or bother.
I would highly recommend.

★★★★★

Service Rating: "Recommended"

Excellent service from the very start with NP. Staff in Warden Hill office kept me in the loop at all times - from valuation, to advertising and viewings. Very helpful and great communication skills displayed by all the team

★★★★★

Service Rating: "5 Star service"

Always 5 start service from James, Paul and the team

★★★★★

Highly recomended in selling house.

★★★★★

excellent brochure and easily contactable

★★★★☆

Service Rating: "Excellent service, definitely not youe 'average' Estate Agent"

Their service was excellent, I have to admit my previous perception of Estate Agents has not been good.......but they were first class. Helpful throughout and not in any was 'pushy'. I would absolutely use them again.

★★★★★

Service Rating: "Highly recommended!"

We received a first rate experience from Naylor Powell. They provided sound guidance and a personal and professional service throughout and we would not hesitate to recommend them.

★★★★★

Service Rating: "Excellent customer service"

Excellent communication and friendly staff always go the extra mile to resolve any issues. Used their market intelligence to show us a potential property ahead of it going on general sale. We ended up buying it once on sale

★★★★★

Service Rating: "An excellent estate agent"

Handled viewings and negotiations well, keeping us informed at all stages. We would certainly recommend them to others.

★★★★★

Service Rating: "Wouldn’t use anyone else!"

Recently bought a house through Adam at Naylor Powell newent office, would just like to say what a great team they have there, I know I’m not the easiest of customers but they always took the time to call or email back, I wouldn’t think twice about using them again (which would be the third time). Special thanks to Adam and Maria for helping us find our new family home.

★★★★★

Good communication
Quick follow-up & feednack

★★★★☆

Always happy to help and advise on the chain

★★★★★

Service Rating: "Pleasant and professional and helpful"

Always very friendly and helpful. The bottle of Prosseco given when I picked up the keys was a nice and unexpected touch.

★★★★★

Service Rating: "Excellent Estate Agents"

Naylor Powell were excellent. We purchased our first home from them. They made me feel at ease and didn’t pressure us into making decisions. We were first time buyers so lacked experience and had a lot of questions, which they answered.
During this process they were extremely helpful and I would highly recommend them!

★★★★★

Service Rating: "Excellent service throughout"

Naylor Powell were excellent. Would highly recommend using them. Special thanks to Scot who sold our property and Grace who helped us purchase our new home, also through Naylor Powell. Excellent service offered, great support throughout the sale and the purchase of our new home.

★★★★★

Service Rating: "Good a first "

To begin with Naylor Powell supplied a good service, they were quick to book for a viewing, at the viewing we were greeted by a polite young man who seemed to know all about the property, however I felt slightly rushed. We made our offer through the venders as Naylor Powell are not open Sunday's. Once accepted all seemed good. As the months dragged on to exchange there were many questions regarding the property left unanswered for months, after 3 months we received a rude phone call; asking us why we were putting forward questions at such a late stage of the purchase. I explained the questions have been there for months unanswered and our solicitor pointed out the email chain as proof, Naylor Powell did not apologise but accused us of holding up the chain instead. I felt stressed as I didn't want to be responsible for the loss of a house for the people we were buying from. The questions outstanding were answered promptly after this and exchange happend with in a week of the accusations. That week was probly one of the most stressful weeks ever! Due to the negligence of Naylor Powell.

★★☆☆☆

Service Rating: "Great service throughout"

Very good, quick response, friendly, and professional approach throughout from Laurie, Grace & Scott.

★★★★★

Service Rating: "Lovely team at the Glos quays branch"

The service provided by Grace, Scott and team at Naylor Powell (the Gloucester quays branch) was great. They helped to keep me updated with the progress and also to push along small questions to the vendor to prevent going from solicitor to solicitor.

One thing I would like to mention is that the initial ad for my property had a mistake on it (aware that the estate agent isn’t liable for the ad’s with the disclaimers) however I did go into it believeing I was purchasing 25% of the freehold when in fact I am now just 25% of the management company - solicitor made me aware and I was still happy to go ahead with the purchase.

Thanks again Grace and team.

★★★★★

Service Rating: "Delighted with our experience"

We were delighted with the experience of selling our house through Naylor Powell in Stonehouse. Throughout its time on the market, the team at Naylor Powell kept in regular contact, ensuring that we were always informed about feedback from viewings. When the house sold, the friendly team guided us through the process right up to completion day, and were always ready to answer questions. I would highly recommend using Naylor Powell.

★★★★★

Service Rating: "warm ,friendly estate agents"

Really pleased we purchased our home from Naylor-Powell ,excellent ,professional, friendly service nothing is too much trouble ,special mention to Leah ,Robert ,Ruth and Giles great service thank you ***

★★★★★

Service Rating: "Exceeded all expectations"

First class service , competent ,professional efficient and friendly . Kept us promptly updated at every development . Grace , Scott and Lawrence could not have been more proactive and were a credit to Naylor Powell and spared no effort in bringing the transaction to a successful conclusion -Well Done !

★★★★★

Always available to give advice, guidance and support from pre sale through upgrades and completion. Office staff very welcoming and friendly.

★★★★★

Service Rating: "Why bother"

Terrible, lack of communication and knowledge of what was required.

★☆☆☆☆

Service Rating: "Friendly professional service from start to finish "

I thought their service was excellent, professional and knowledgeable from our first conversation to the completion of the sale of my property.

★★★★★

Service Rating: "Great service, from the team in Stonehouse"

I am extremely happy with the service Naylor Powell gave me, Having not moved in many years i was dreading the whole thing but Naylor Powell in Stonehouse made the experience very easy and smooth and i would defiantly use their service again.

★★★★★

Service Rating: "If you spend £300,000 on a house you expect free delivery of the keys!"

We purchased a property from Naylor Powell and they were on the whole pretty good (would have been 5 stars). Let themselves down on our moving day when nobody was willing to meet us at the property with the key so I had to drive into the center of gloucester amidst the chaos of moving day. Did get a free bottle of prosecco though (would have preferred the key!)

★★☆☆☆

Service Rating: "Great team!"

From start to finish they were extremely friendly and approachable. Always very accommodating! Thank you to the team :) We love our new home

★★★★★

Service Rating: "Great service from the NP team at the Docks"

All the advisors I dealt with were professional, helpful and enthusiastic in their responses. They sold my property with minimum fuss and hassle. Thank you

★★★★★

They were good at the selling point but could have been more helpful regarding general feed back near the point of final admin
Many thanks
Brian

★★☆☆☆

Service Rating: "willing, responsive and friendly customer service team led ably."

Efficient and friendly service and willing to go that extra step to achieve our needs.
Liaised well with all stakeholders in the fraught process of buying and selling a property.
No query was too small. Excellent customer service provided by Laurie and Scott and team.

★★★★☆

Brilliant service all round!

★★★★★

They were in touch at every point of the process.

★★★★★

Service Rating: "Highly recommended, look no further."

Where others failed Naylor Powell excelled. From start to finish the team at Naylor Powell, Stonehouse, were market savvy, courteous, and highly professional. They showcased and presented our property beyond compare. Throughout they were informative, communicative, and very much had our best interest at heart. Well done to all those staff at Stonehouse. Thank you. **

★★★★★

One of the easiest and friendliest companies I've dealt with. Always prompt and useful replies and nothing was too much to ask. Will absolutely be using again in the future. Thanks so much to all the team!

★★★★★

Naylor Powell sold our house and secured the purchase of our new home. Adam, Maria and Lisa were all so friendly, professional and knowledgeable making what could be such a stressful time seem effortless. We would highly recommend Naylor Powell to anyone thinking of buying or selling because they really are approachable, helpful and efficient. Thank you so much for everything you have done for us!

Sami and Paul

★★★★★

Good advertising, excellent PR ,resulting in a successful sale .
Great approachable office team .

★★★★★

Service Rating: "Helpful, professional and friendly "

I’ve been impressed with the team at Naylor Powell - Alistair, Kate and Callum have been really helpful throughout the entire process. Any questions were answered quickly and politely both on the phone and via email.

★★★★★

All the staff at Naylor Powell were excellent. Professional, helpful and committed to helping us sell our home. I would highly recommend them.

★★★★★

Service Rating: "Local knowledge & support has proved invaluable"

They were always available to both ourselves and our tenants when things needed to be sorted out. The local knowledge and support in finding tradesman was invaluable and those they recommended were always of the highest quality.

★★★★★

Friendly and efficient service with good communication. Very helpful. Would use them again.

★★★★★

Very friendly service and extremely helpful in responding quickly to queries and questions. They were always happy to help and there was a personal feel to their approach.

★★★★★

Service Rating: "Excellent Service provided"

Grace provided exactly the service we required, a great buyer.

★★★★★

We enjoyed exactly the service we wanted, which was the introduction of a quaity buyer.

Naylor Powell and Grace in particular provided a very professional yet friendly service.

Highly recommended.
– Mr and Mrs Lewis, Apr 19, 2018

Excellent service. Grace quickly understood exactly what we wanted for our family home so when the right house came to market, she ensured we were first through the door and we negotiated a purchase within 3 days! Cannot recommend Naylor Powell highly enough

★★★★★

Service Rating: "Extremely helpful and keep in touch all the way along."

Really very impressed with Naylor Powell. We recently have exchanged on our first house purchase. The agents at Naylor Powell, and Robert who dealt with our purchase, were extremely helpful and keep in contact and updated all the way along the process. Really very impressed! When we come to sell, will definitely be back to them.

★★★★★

Friendly and knowledgeable staff. Felt like they were genuinely invested in our property sale.
Very patient with the constant calling for updates!

★★★★☆

Service Rating: "Good helpful service."

Good helpful service giving me a guiding hand through a difficult experience.

★★★★☆

Service Rating: "Friendly helpful , fair agency with the personal touch ."

So glad we chose these guys over others , they found us perfect tenants , and were helpful and friendly and we found there fees lower than other agencys and Can’t fault them at all , would highly recommend them. Would defiantly use again.

★★★★★

friendly and professional, pleasure to deal with

★★★★★

Service Rating: "Stonehouse branch - Excellent, efficient, friendly staff."

Very professional service. Always willing to assist, where possible, in the process of house selling and buying.

★★★★★

Service Rating: "100% should say it all."

The service was 100%

★★★★★

Service Rating: "Friendly, courteous, helpful and efficient"

Very friendly, courteous, helpful and efficient service. Kept me informed about progress, who was viewing, and comments received. Good advice when needed. A good job done.

★★★★★

Excellent service. Professional yet friendly & helpful. Everything dealt with promptly & efficiently.

★★★★★

Service Rating: "Friendly, available, efficient and informative."

Always available to answer the phone promptly. Viewings were organised quickly and conveniently. Email communication used where appropriate to convey queries in a quick and convenient way to respond to. Negotiations were carried out efficiently. We were well informed of progress throughout the process. Where additional services were required, they were able to make recommendations of reputable firms they have dealt with before.

★★★★★

Very professional and courteous and handled the whole process efficiently.

★★★★★

Very professional and helpful service from start to finish. Nothing seemed to be too much trouble for the team and everything we needed resolving was resolved.

well Done Alistar and the team

★★★★★

Naylor Powell have been really helpful from the very start of the process all the way until the end. They were always there to help if needed and would respond to queries and questions as soon as they could. I would definitely use them again and recommend them to everyone.

★★★★★

Service Rating: "Absolutely exceptional "

They have been amazing. Involved through the entire process, updates us nearly every day, always happy to ask questions and chase on our behalf. Best experience we’ve ever had with an estate agent!

★★★★★

Great service and communication, superb when buying first house

★★★★★

Service Rating: "Glad i opted to go with Naylor Powell , Robert was the main resaon for this"

The team are all helpful and informative. Giles is a big asset to the team and he was easy to deal with.
Both Lea and Ruth are also very polite and welcoming when go into the office.

Very Happy with the service !

★★★★★

Service Rating: "Highly recommendable."

Excellent communications keeping us up to date with progress.
Accompanied viewing with honest feedback.
Ruth has always been enthusiastic and professional, as have the rest of the team.

★★★★☆

Very friendly and professional. Made what can be a difficult process very simple. A pleasure to deal with them.

★★★★★

The service received from Naylor Powell was excellent. The team provided a professional, thorough and more than in helpful service in respect of the purchase of our new property.
We would have no hesitation in recommending Naylor Powell, Stonehouse branch.

ACL and AW 14.03.2018

★★★★★

Service Rating: "Friendly and helpfull"

Excellent service!

★★★★★

Prompt communication from the NP team is good.

★★★★☆

All team members were very professional yet friendly and approachable. Communications were excellent and I would highly recommend them.

★★★★★

Service Rating: "Polite, helpful, honest, professional, quick to respond. "

They were polite, honest, quick to respond. I have already recommended them to a friend who is wanting to moving house soon

★★★★★

We were selling as executors and had no knowledge of estate services in Cheltenham. We needed 3 quotes to ensure the best value for money. Right from our first phonecall to arrange a valuation to completion of the sale the service was excellent.
Naylor Powell was the agent that impressed us most in all areas.

We felt that Tim was honest in his appraisal and very knowledgeable about values of similar properties and how this property differed from others.
He also knew his clientele. By the time he left he had a potential buyer in mind.
Within a couple of days of being appointed as Agent he had arranged a viewing by those people, they made an offer of the asking price and within a very short time he had also found a buyer for their property.
He kept us informed throughout.
We would definitely recommend them.
I don't live in Gloucestershire, but if I did and needed an estate agent they would be my first choice.

★★★★★

They answered the questions I had to ask quickly and helpful.

★★★★☆

Always very polite, friendly and quick to respond to queries and concerns.

★★★★★

Service Rating: "Spot on!"

Giles was very well informed, very helpful and a fine negotiator. What more could I ask for!

★★★★★

Service Rating: "They'll get you a good price and are lovely to deal with"

Robert's specialised local knowledge of the area was excellent and helped achieve a much higher price compared to other agents. They worked hard to succeed in attaining the asking price on my behalf. All the staff were courteous, friendly and professional at all times. I have no hesitation in recommending them to sell your property, they will do a brilliant job. I would like to thank them so much for making a potentially difficult job go so smoothly. I really appreciate all the effort they put in.

★★★★★

Service Rating: "Professional "

I have used NP twice to sell properties and have found them to be polite, professional, and great at relaying information in a timely manner.
Would definitely recommend their services.

★★★★★

Service Rating: "Highly recommend "

I would highly recommend Naylor Powell. They delivered a friendly and professional service when selling our home. Thank you Giles, Robert and Leah for all your help.

★★★★★

--

★★★★☆

Service Rating: "Managed our purchase really well"

Managed our purchase really well, stayed in top of keeping moving things along. Would recommend

★★★★☆

Service Rating: "Thumbs up to you all, and thank you"

Always there with relievant information.Leah was superb. she shared all the emotions we were going through to completion. Thank you Lear, but never again!!

★★★★★

Service Rating: "Honest and proactive"

The team kept us regularly updated without us having to chase for info. Most importantly, I felt that they were honest with us, and did not get our hopes up unrealistically.

★★★★★

Service Rating: "Excellent service from beginning to end"

From the very beginning of our dealings with them, first with Robert and then with Susan, they were professional, knowledgable and most of all proactive. Robert gave us the valuation and worked with us until he moved offices, always polite and prompt to respond. When Susan took over, the service remained the same and the handover was seamless. We felt that she very much was looking after our interests. Having had a couple of bad experiences with previous NP offices and other agents, Susan opened our eyes to what a professional but personal service should be!

★★★★★

Service Rating: "Very professional"

Good service, fast sale

★★★★★

very good service with great customer contact

★★★★★

Service Rating: "Excellent service"

Very helpful and friendly staff

★★★★★

Unlike most estate agents there seemed to be no agenda with this approach. There was no cockiness nor was there any pressure selling which was a refreshing change. Tim was helpful when showing us around and offered good advice and I'm glad we all got the result we were looking for.
Also, unlike other agents there was no attempt to upsell. Again this was appreciated.

★★★★★

We were very pleased with the brochure that naylor Powell produced, They kept us up to date with viewings.

★★★★★

Service Rating: "Puts the customer first."

We have used Naylor Powell in Stonehouse a few times now for selling and purchasing properties.

We like the constant communication with updates and friendly attitude and advice which is given as we see them as the professionals in there line of work.

Unfortunately I will not select one team member who has shown excellent customer service in Stonehouse as they are all a credit to Naylor Powell as a company.

★★★★★