Reviews

Service Rating: "EXCELLENT SERVICE"

Every contact with the staff in Naylor Powell has been excellent. The telephone calls were answered quickly and well.

★★★★★

Service Rating: "very friendly and helpful"

Both Susan and Tim were very friendly and helpful. Had very good knowledge of the house we bought and frequently gave us updates on the progress of selling and buying our property. Would highly recommend them.

★★★★★

An excellent service from start to finish

★★★★★

Service Rating: "Excellent Faultless Service"

From the start to the finish nothing has been too much trouble. Even after exchange of contracts they were still prepared to accompany our buyers to measure up ready for their move. We have and will continue to recommend Naylor Powell to our friends and family. Thank you Robert, Leah, Chloe and Ruth for your friendly and professional service. We wish you all huge success in the future.

★★★★★

Service Rating: "Very helpful"

Very helpful, particularly during difficult later stages towards exchange. Good communication with information from the rest of the chain.

★★★★★

Great service. Kept us informed through the whole process!

★★★★★

Service Rating: "A very good experience compared to local competitors."

Efficient, informative, always helpful, proactive and accurate information.

★★★★★

Service Rating: "Fantastic excellent service!"

I found the team at Naylor Powell to be most helpful right from the start, I have recently return to the UK from living in France and have found it a refreshing change to have good customer service and they always kept me informed at all times.
Keep the good work up!

★★★★★

Service Rating: "Helpful cheerful knowledgeable thorough reliable patient professional"

Answered calls promptly and referred on reliably .Good coverage when staff away from their desks ..Agent did all possible to negotiate a successful outcome despite numerous changes of date amongst the chain , and resulting frustration . A good knowledge of and familiarity with related professionals enabled her to have a broad overview . This allowed her to share relevant information , to make clear causes of the hold ups to be dealt with , to enable the sales to be completed .

★★★★★

Service Rating: "Excellent charming firstclass"

Excellent helpful couldn’t do enough to help you recommend them to all

★★★★★

All of the Team were very professional, helpful, and knowledgeable, and kept us informed through out, we will definitely recommend and use them again.

★★★★★

Friendly and helpful throughout.

★★★★★

Very friendly and helpful

★★★★★

Service Rating: "Exceptionally good communicators, always quick to react and reassure."

Exceptionally good communicators, always quick to react and reassure. Maria was particularly helpful, working hard behind the scenes to ensure a good outcome for all involved.

★★★★★

Service Rating: "Professional, hassle free service."

Very professional throughout. Leah kept us updated every week and did the chasing where needed. A hassle free sale. I would definitely recommend them.

★★★★★

Service Rating: "Friendly, efficient & accessible."

Friendly, personal & very efficient. Adam & his excellent staff in the Newent office could not have made things easier. Communication always good & prompt.
Can't fault an excellent team.

★★★★★

Informative,courteous,helpful and friendly

★★★★★

Service Rating: "You’ll feel like part of the team!"

The team at Naylor Powell are truly incredible at doing whatever they can to take the stress out of selling your home, and making it feel a bit easier. They’re friendly, efficient, and you’ll really feel that they’ve consistently got your best interests at heart as either a property buyer or seller. I bought my house, and years later sold my house, with Naylor Powell, and would do so again!

★★★★★

Both Leah and Chloe were very responsive to emails and great at sending regular updates.

★★★★★

Service Rating: "Simply outstanding!"

We can not begin to express how extremely satisfied and thankful we are to have dealt with Naylor Powell. We purchased our dream home through Naylor Powell and their support, attention to detail, superb communication and customer service was simply outstanding. It’s important to note that in comparison to our estate agent dealing with our related sale, Naylor Powell are in a league of their own. Naylor Powell went above and beyond for us from start to finish. Ruth, Robert , Chloe and Leah were truly amazing and we can not thank you enough for your support and professionalism dealing with what turned out to be a very stressful, long and drawn out transaction due to problems with the bottom chain.

★★★★★

Excellent service, good and regular communication, keeping me updated with all the goings on of my sale

★★★★★

Service Rating: "Friendly and helpful"

Friendly service, but always professional, regardless who one spoke with. If the answer to a question was not known immediately, staff would call back quickly. Staff work hard for both seller and buyer.

★★★★★

Excellent service in every area from valuation to final sale

★★★★★

Service Rating: "A highly recommended professional and quality estate agent."

After renting with Naylor-Powell, who had an exceptional service, we decided we loved the area and therefore wished to settle.

Adam and Maria at Naylor-Powell made the whole process of finding a house simple and easy. After looking at multiple properties we found the one we loved, arranged a mortgage (in principle), submitted an offer and started the journey to our forever home.

Even when we came across some minor hiccups, the team at Naylor-Powell were helpful and supportive.

It has been an absolute pleasure not only purchasing our forever home through Naylor-Powell but the wider support given whilst renting.

Without doubt I would recommend Naylor-Powell to anyone looking for a professional and quality estate agent.

★★★★★

Excellent service by Scott and allister, always rang when update was needed. Always keeping up with progress for me. Not only did they do their job with good professionalism, they went that little bit further. Great work guys.

★★★★★

During what was quite a stressful experience (selling 2 houses to buy 1) the quays team at Naylor Powell couldn't have been more helpful and understanding, and very patient with constant phone calls from me most days,
Big shout out to Alistair and Scott for making this happen and putting a smile on my face.
Very u derstanding and helpful.
Thank you 😊

★★★★★

Service Rating: "Great communication"

After a ‘challenging’ sale I have been so impressed with their chasing and help with communicating on both sides. Very much earnt their commission!!! Thank you

★★★★★

I did try to add you as the staff member who was excellent but you don’t exist!

Thanks again for all your help...we got there!!!
– Mrs O'Neil, Aug 10, 2019

Service Rating: "Great experience!"

Great service - Sue was a gem - and very patient with me. As a first time buyer, I didnt really know what I was doing, but Sue was understanding and patient and explained a lot to me

★★★★★

Service Rating: "Excellent service"

I found them helpful and obliging. Chloe in the Stonehouse office did an excellent job and always had a smile for us.

★★★★★

Service Rating: "Exceptional estate agents"

Absolutely excellent. Everyone in the office was helpful, knowledgeable and a delight to deal with during a slightly challenging purchase.

★★★★★

I felt fully informed all times. The attitude of all staff was highly professional.Any questions were answered quickly and informatively.

★★★★★

The staff were attentive to our needs in pricing, selection of marketing photographs and dealing with any issues that arose. Would thoroughly recommend.

★★★★★

Great service

★★★★★

Scott and the team were very friendly and approachable. They were very professional at all times. Scott or a member of the team would return our calls and kept us up to date with all aspects of our move. They dealt with all our concerns promptly.

★★★★★

Service Rating: "First Class service!"

Excellent communication throughout with Scott & his team in Gloucester, We were thoroughly impressed by their professional & positive approach to assisting us through our purchase process. We would recommend their agency to any would be purchasers or sellers.

★★★★★

Service Rating: "Alistair Webb was excellent, I recommend."

Yes I would recommend them and use them again.

★★★★★

Service Rating: "Not great customer service"

Make contact more than once and return calls!

★★☆☆☆

Service Rating: "Really professional and efficient"

Really professional team. Respond to queries quickly and professionally. Very easy and pleasant to deal with.

★★★★★

Service Rating: "Could not of asked for better service."

Always extremely helpful and friendly. They helped to find just the sort of property we required. Kept us informed of progress in the sale.

★★★★★

Service Rating: "Friendly and professional"

Excellent, friendly, professional and regular communication throughout the sale process.

★★★★★

I would highly recommend Naylor Powell for selling of a property. There selling brochures are of high standard. They act very professionally, keeping you informed of every viewing and feedback after. Excellent service from the beginning of sale to the end. Thank you Naylor Powell

★★★★★

Service Rating: "Excellent service"

Very friendly and efficient. Kept me fully informed and were helpful at important stages of the buying process.

★★★★★

The team at Naylor Powell were incredibly helpful throughout our recent house purchase and have definitely been the best estate agents we have worked with across two house purchases. Although there were numerous delays for various reasons, Robert worked tirelessly to chase others in the chain and ensure that the process kept moving, whilst always proactively keeping us up to date with what was going on. He was quick to respond to any questions and was unfailingly polite and helpful. I hope not to move again soon, but I would certainly recommend Naylor Powell to anyone else!

★★★★★

Always kept informed of viewings very professional in everything they do

★★★★★

Very attentive, friendly and excellent service.

★★★★★

They were extremely helpful in a pleasant and thoughtful way. I felt they were competent, knew what they could help with and did so! I would be happy to recommend them to others, an excellent service.

★★★★★

Excellent service and extremely helpful. We are first time buyers and they were brilliant in helping us choose our first home.

★★★★★

Service Rating: "Very good, efficient and helped push through the sale"

I would definitely recommend them to others. They were especially good at helping with the final part of the sale - giving us feedback and information from the buyers much quicker than the solicitors. They were also highly competent at getting our house up for sale, marketing it well and getting potential buyers around.
Many thanks!

★★★★☆

Excellent service throughout process. Highly recommended

★★★★★

All of the team were very helpful with everything, I was kept informed with everything that was going and they answered all of my questions without hesitation.. Making my move in to my first property quick and easy :)

★★★★★

Service Rating: "Would recommend! "

Brilliant to deal with and always keeping me updated on what is going on. Very friendly and polite service too!

★★★★★

I have dealt with Naylor Powell a few times now and always find them professional, courteous and caring. I wouldn't hesitate to recommend them

★★★★★

Service Rating: "Can’t fault "

Leah has been amazing right from the start. She never failed to keep me in the loop, was efficient and clear in every step she took for us and answered all my questions patiently. She made it so much less stressful than it could have been and I’m so grateful for that. Would recommend to anyone. Thanks Leah :)

★★★★★

Leah was informative and kept me updated at all stages.

★★★★☆

Excellent service could not be more helpful.

★★★★★

Service Rating: "Amazing service "

The service was consistently first class professional prompt efficient hassle free I'm very impressed

★★★★★

Service Rating: "Excellent Team Work"

Very professional service when marketing the property with clearly designed brochure and online advertising
Excellent communication skills in keeping us informed and negotiating through the process
Would recommend service

★★★★★

We would most certainly recommend Naylor Powell as as agent. We were a long time trying to sell our property and they were enthusiastic throughout the whole process. They are not just about figures they really want you to sell your property and become very involved in trying to obtain the the best deal for you.

★★★★★

Service Rating: "Excellent Service from a Professional and Friendly Staff"

Both Leah and Chloe were really friendly, professional and helpful. They efficiently dealt with our queries and worked hard to drive a completed sale. Although we did not use them to sell our house, we would definitely consider using them for this purpose in the future.

★★★★★

Service Rating: "Naylor Powell Highly Recommended"

I tried the "Purple Bricks thing" and although the agent was pleasant, to ensure the fixed fee was maintained, I had to do the bookings and viewings myself - it was stressful booking 13 people in over a 2 day period, especially working full time and to be honest the conveyancer left a lot to be desired...it wasn't good.
The team at Naylor Powell, namely Chloe Edmonds Herring, Leah Powell and Ruth Bartlett were superb. They took care of everything from start to finish. Nothing was too much trouble, the viewings, the chasing and keeping me updated. Each part of the process was passed from one individual to the next seamlessly. I cannot recommend the team enough. In hindsight, comparing both experiences, I would pick Naylor Powell all day, every day. The service was excellent. Highly recommended.

★★★★★

Very professional

★★★★★

Susan was very efficient, friendly, professional and always ready to help. I only dealt with Tim when Susan was not available. He was also very professional and helpful. I am really happy with their service and I would always recommend them to my friends.

★★★★★

Scott and his collegues offered first class service throughout the sale :-)

★★★★★

Brilliant service, good communication through out the whole transaction and I would definitely use Naylor Powell again.

★★★★★

We have recently sold our home with Naylor Powell and from start to finish they have been absolutely brilliant. The photographs and details produced for marketing the property were of extremely high quality. Communication at every step of the process has been outstanding and they have made a very stressful time much more bearable. A massive thank you to the team in Stonehouse for helping us move onto the next chapter in our lives.

★★★★★

Service Rating: "Great service"

The Stonehouse team were brilliant particularly Leah. Always kept is informed throughout the whole process.

★★★★★

Excellent Service.
I highly recommend Naylor Powell, be it for Sales or Lettings, the whole team are Professional, Efficient & Friendly.

★★★★★

determined correct marketing price.
handled several offers in expeditious and professional manner.
readily contactable, never too busy to meet/discuss.

★★★★★

Service Rating: "Helpful supportive and welcoming "

Excellent service couldn't fault it

★★★★★

We have used Naylor Powell before, and would be happy to recommend Robert Wade and the Stonehouse office.

★★★★★

Service Rating: "Helpful and friendly"

Very helpful throughout the process of selling our house.

★★★★★

Service Rating: "On the "other side", but I know good service when I see it."

Although I have not lost sight of the fact that Naylor Powell were acting for the vendors and not for me, I have to acknowledge that they were completely professional in securing the best price for the vendors and facilitating a smooth and reasonably quick transaction. They always returned phone calls promptly and dealt with the initial negotiations efficiently and kept me updated on progress throughout the transaction thereafter. Acknowledging that I am disabled and would find it difficult to visit their office at the docks, they kindly offered to come out to my home to deal with initial paperwork and to deliver the keys on completion which is appreciated.

★★★★☆

Always helpful & friendly.

★★★★★

Very efficient and helpful in all circumstances. prepared to go the extra distance to ensure a successful sale.

★★★★★

Service Rating: "Great service on 2 occasions now!"

5 star deserved.

★★★★★

Yes would recommend

★★★★★

Service Rating: "Professional ans supportive: an excellent service"

Consistent, professional support through a difficult and protracted sale process

★★★★★

All the staff went out of their way to ease our experience of a very difficult move. What should have been a straightforward 3 home move dragged on for four and a half months and an elongated exchange and completion, but Laurie, Alistair and Scott were professional, patient, understanding and helpful throughout, chasing solicitors and reassuring us when we had to make the decision to put all our worldly goods into storage overnight. A happy outcome in the end. Thank you all.

★★★★★

Overall very happy with the service. Process has been smooth from start to finish. Communication throughout the sale has also been very good.

★★★★★

Swift responses. Helpful. Free bottle of fizz.

★★★★★

Efficient, helpful, patient and friendly.

★★★★★

Service Rating: "Prompt and attentive service."

Prompt and attentive service from start to finish. Could not be happier with the service from the Stonehouse branch,they have been very welcoming and very reassuring with their local knowledge.

★★★★★

Service Rating: "Brilliant! "

Great customer service!! Friendly, helpful and efficient.

★★★★★

Service Rating: "Super service with a smile"

I have been dealing with Leah through most of our buying journey, she has kept me informed with status updates via email or phone call. House visits have been easy. We have just exchanged contracts without any issue or grievances. I would highly recommend Naylor Powell to friends and family in the future.

★★★★★

Service Rating: "Smooth Transaction "

I’ve had a great experience with NP. Smooth service, always available to speak to and always kept up to date with the progress. I would highly recommend.

★★★★★

Service Rating: "Fabulous "

Scott was an absolute superstar. Always helpful and nothing was too much trouble. Couldn’t have done it without you.

★★★★★

Service Rating: "A great team who secured a good sale for me!"

Experienced staff who understood my need for a relatively quick sale and helped me price my property realistically to achieve maximum interest and a sale price I was happy with. Sales particulars and photos were of good quality. ALL the staff I dealt with in the Newent office were friendly, professional and helpful.

★★★★★

Service Rating: "Great Service, Great Result."

We are really pleased with the service, the communication and the dedication of the Naylor Powell team. Having had a poor experience with another agent previously, they picked up the pieces and guided us safely through both the buying and the selling processes of our move. Always available and impressively responsive when answering queries and passing on information, we have felt ourselves to be in safe hands.

★★★★★

Very professional and friendly.

★★★★☆

Service Rating: "Very helpful and personal touch"

Very good at keeping us up to date with progress

★★★★★

Service Rating: "Professional, effective sales team!"

The Newent branch handled every aspect of the marketing and sale process effectively and efficiently. They conducted viewings, secured a buyer very quickly and they even arranged, through their independent consultants, a mortgage for him. In addition they managed all parties through to a successful Completion within 9 weeks! A friendly team of professionals who provide a first class service!

★★★★★

Excellent service. I was kept up to date through the sale of my property The staff, Tim, and Sue in particular, at the Salisbury Avenue branch were incredibly helpful and supportive. They were a pleasure to deal with.

★★★★★

Good service,great communication,easy to work with

★★★★★

Service Rating: "Excellent Service"

I chose Naylor Powell as they were local and I had excellent previous service from them. I was always kept very well informed and they always made me feel welcome at the branch.

★★★★★

Very good helpful friendly service. Sale progressed very quickly and they kept us informed throughout. Would recommend them.

★★★★★

Service Rating: "First class!"

Excellent service, with special thanks to Laurie, leading to a very fast sale. Communication was also excellent. Would definitely recommend.

★★★★★

Service Rating: "Excellent "

Excellent service, kept up to date regularly via phone and email. Very Friendly and accommodating nothing was ever to much! Would recommend to friends and family :)

★★★★★

Service Rating: "A Great Service"

The Team at the Newent branch gave us an excellent service when buying our Bungalow. Keeping us fully informed of progress which is refreshing.

★★★★★

Service Rating: "5*"

Used Naylor Powell to purchase an investment property, they took on board exactly what I was after and only provided relevant properties to consider. Furthermore the Property Management team who I continued to use to manage the property were extremely quick to answer any queries and kept me up-to-date with progress. Many thanks for a 5* service.

★★★★★

Service Rating: "The Estate Agent to use in Hatherley"

A very efficient and friendly service. They kept us informed regularly and tried their best to get as many viewings as possible. We would certainly recommend their services.

★★★★★

The team at Naylor Powell Newent are efficient without being pushy always responded quickly to any queries regarding the sale of our property and nothing was ever to much trouble. I feel they are trust worthy, didn't engage in sales speak and worked hard on our behalf. In particular thank you Adam and Maria.

★★★★★

Service Rating: "Friendly and highly professional service"

Robert and his team in Stonehouse are super friendly, always conducting themselves in a professional manner and responding to queries quickly and efficiently. I would thoroughly recommend.

★★★★★

They were committed in giving me the best service and getting my property sold in nearly two weeks. They gave me the best possible advice and support. I would definitely recommend them to family and friends, as they are very professional, warm and friendly.

★★★★★

Kept us informed throughout the buying process.

★★★★☆

Service Rating: "Terrific, wonderful, just wow !"

I was bricking myself before selling my house. They may not build the houses, but they certainly build trust. I would of been mortarfied if it wasn’t for this well cemented local team. Who rendered all my troubles away.

★★★★★

Service Rating: "Very good!"

Good communication, always available for us, helped us to sort out all of the papers.

★★★★★

Professional,knowledgeable,helpful.

★★★★★

Helpful when asked.

★★★★☆

Service Rating: "Great team, great service, great result!"

From Robert, Leah and Ruth, we received the utmost care and assistance. We were always informed about the progress of the sale, they never minded taking calls from us and were always available to offer advice when we were unsure of the way forward. The sale was completed in 3 months, Thank you!

★★★★★

Hard working team. Positive and professional approach throughout.

★★★★☆

Excellent service all round, prompt, helpful and of course local - which I found really useful. It was also good to get feedback on how many clicks on the Naylor Powell website our property has week by week.

★★★★★

Yes would reccommend! Kept me well-informed.

★★★★★

Service Rating: "The communication from the team at Naylor Powell was excellent and friendly"

The communication from team was excellent. Thy kept me informed of developments and did more for me than my own Estate Agent. They were all extremely friendly and personal.

★★★★★

Service Rating: "Great Team"

Great experience, the team at Naylor Powell were extremely helpful and always on call to assist with any queries for the house purchase.

Would recommend their services to anyone

★★★★★

From start to finish, Alistair and the team at Naylor Powell were professional and communicated well throughout the period of my house purchase to ensure everything went smoothly. From my experience I would recommend and use them again.

★★★★★

Service Rating: "Best in the Business!"

A1 experience from start to finish. Robert and his team are consummate professionals and make you feel you are the only client selling your house! Knowledgeable, courteous and efficient.

★★★★★

Ruth and the team were supportive throughout the whole sale of our property. The information supplied whilst on sale was thorough. The sale was very well tracked right up to the last minute before exchange.
Def recommend friends and family to come to Ruth.

★★★★★

Service Rating: "Professional,helpful and kept me informed at all times"

It was amazing, always keeping me informed of what was happening, helping me, advising me and always asking me my thoughts on situations

★★★★★

Service Rating: "Excellent service "

Excellent communication and customer service.

Alistair was really helpful and always went above and beyond for us!

Thank you!

★★★★★

Service Rating: "Friendly, professional service"

Naylor Powell offered a professional service and found us a buyer within weeks of going on the market with them. They also provided great support after we accepted the offer to ensure the sale went through as smoothly as possible. All members of the team were knowledgeable on the Sale progress, which made it easy to get answers to any questions that we had. Highly recommend using them.

★★★★★

Service Rating: "Slow start, huge time gap between viewing - lucky break at the end"

Very poor level of enquiries initially. Their only response to this was to reduce the price, when there are many there options

★★☆☆☆

We really enjoyed dealing with Naylor Powell throughout our house buying process. A lot of estate agents recommend a solicitor and even though Naylor Powell did (and we went with them), they managed our realistic expectations of moving into our first home Christmas 2018. We were not let down at any point and Leah Powell repeatedly and thoroughly kept us up to date. Upon collecting the keys we were overwhelmed to receive a bottle of wine and a card. This maybe standard practice but we certainly appreciated the gesture. Thanks all; 5/5 stars.

★★★★★

Service Rating: "Very happy overall."

The agents are friendly and responsive. Very happy overall.

★★★★★

Service Rating: "Excellent!"

I have dealt with Naylor Powell several times over the years and have found them to be excellent. They helped with the move of an elderly relative and spent more time than I would have expected with her to ensure that everything was clearly explained. All the staff are professional, but also kind and understanding of their clients. I cannot recommend them highly enough

★★★★★

Service Rating: "Excellent. "

Yes I would use them again if I were to sell my property, the staff are lovely really helpful and courteous also a sense of humour which is much appreciated by clients in such a stressful time. Many thanks to the team . Job well done.

★★★★★

Excellent communication and a friendly service. Would use again.

★★★★★

The photographs and descriptions generated lots of viewings which were very well managed.
The follow-up service was excellent.

★★★★★

Service Rating: "The most efficient and reliable agents, highly recommended!"

We bought our new home via Naylor Powell. The whole process was effortless with Robert's help. The team was super efficient, helpful and very quick to respond to enquiries and emergencies during the process. Our purchase had gone through in just 4 weeks Robert called to say we exchanged an hour before our solicitor did! I can't recommend them highly enough (and we worked with 4 different agents on our house sale)! If you want things done, sorted and fast, without having to nag, chase and worry the whole time, get Naylor Powell involved!

★★★★★

Service Rating: "Purchase"

I am a first time buyer so am new to property but had a good degree of knowledge. Even though we did they still provided us with explanations of the legal side of things. When viewings took place to find a home we liked they were always very polite and provided us with lots of information. They never pestered us asking for feedback like other agents. We’re always helpful and listen to what you have to say. When moving in they even provided us with a bottle of Prosecco and a moving in card which was very kind. From what I have experienced I would recommend this agent!

★★★★☆

Professional service well presented property details friendly efficient follow up service during purchase

★★★★☆