Reviews

Service Rating: "Professional ans supportive: an excellent service"

Consistent, professional support through a difficult and protracted sale process

★★★★★

All the staff went out of their way to ease our experience of a very difficult move. What should have been a straightforward 3 home move dragged on for four and a half months and an elongated exchange and completion, but Laurie, Alistair and Scott were professional, patient, understanding and helpful throughout, chasing solicitors and reassuring us when we had to make the decision to put all our worldly goods into storage overnight. A happy outcome in the end. Thank you all.

★★★★★

Overall very happy with the service. Process has been smooth from start to finish. Communication throughout the sale has also been very good.

★★★★★

Swift responses. Helpful. Free bottle of fizz.

★★★★★

Efficient, helpful, patient and friendly.

★★★★★

Service Rating: "Prompt and attentive service."

Prompt and attentive service from start to finish. Could not be happier with the service from the Stonehouse branch,they have been very welcoming and very reassuring with their local knowledge.

★★★★★

Service Rating: "Brilliant! "

Great customer service!! Friendly, helpful and efficient.

★★★★★

Service Rating: "Super service with a smile"

I have been dealing with Leah through most of our buying journey, she has kept me informed with status updates via email or phone call. House visits have been easy. We have just exchanged contracts without any issue or grievances. I would highly recommend Naylor Powell to friends and family in the future.

★★★★★

Service Rating: "Smooth Transaction "

I’ve had a great experience with NP. Smooth service, always available to speak to and always kept up to date with the progress. I would highly recommend.

★★★★★

Service Rating: "Fabulous "

Scott was an absolute superstar. Always helpful and nothing was too much trouble. Couldn’t have done it without you.

★★★★★

Service Rating: "A great team who secured a good sale for me!"

Experienced staff who understood my need for a relatively quick sale and helped me price my property realistically to achieve maximum interest and a sale price I was happy with. Sales particulars and photos were of good quality. ALL the staff I dealt with in the Newent office were friendly, professional and helpful.

★★★★★

Service Rating: "Great Service, Great Result."

We are really pleased with the service, the communication and the dedication of the Naylor Powell team. Having had a poor experience with another agent previously, they picked up the pieces and guided us safely through both the buying and the selling processes of our move. Always available and impressively responsive when answering queries and passing on information, we have felt ourselves to be in safe hands.

★★★★★

Very professional and friendly.

★★★★☆

Service Rating: "Very helpful and personal touch"

Very good at keeping us up to date with progress

★★★★★

Service Rating: "Professional, effective sales team!"

The Newent branch handled every aspect of the marketing and sale process effectively and efficiently. They conducted viewings, secured a buyer very quickly and they even arranged, through their independent consultants, a mortgage for him. In addition they managed all parties through to a successful Completion within 9 weeks! A friendly team of professionals who provide a first class service!

★★★★★

Excellent service. I was kept up to date through the sale of my property The staff, Tim, and Sue in particular, at the Salisbury Avenue branch were incredibly helpful and supportive. They were a pleasure to deal with.

★★★★★

Good service,great communication,easy to work with

★★★★★

Service Rating: "Excellent Service"

I chose Naylor Powell as they were local and I had excellent previous service from them. I was always kept very well informed and they always made me feel welcome at the branch.

★★★★★

Very good helpful friendly service. Sale progressed very quickly and they kept us informed throughout. Would recommend them.

★★★★★

Service Rating: "First class!"

Excellent service, with special thanks to Laurie, leading to a very fast sale. Communication was also excellent. Would definitely recommend.

★★★★★

Service Rating: "Excellent "

Excellent service, kept up to date regularly via phone and email. Very Friendly and accommodating nothing was ever to much! Would recommend to friends and family :)

★★★★★

Service Rating: "A Great Service"

The Team at the Newent branch gave us an excellent service when buying our Bungalow. Keeping us fully informed of progress which is refreshing.

★★★★★

Service Rating: "5*"

Used Naylor Powell to purchase an investment property, they took on board exactly what I was after and only provided relevant properties to consider. Furthermore the Property Management team who I continued to use to manage the property were extremely quick to answer any queries and kept me up-to-date with progress. Many thanks for a 5* service.

★★★★★

Service Rating: "The Estate Agent to use in Hatherley"

A very efficient and friendly service. They kept us informed regularly and tried their best to get as many viewings as possible. We would certainly recommend their services.

★★★★★

The team at Naylor Powell Newent are efficient without being pushy always responded quickly to any queries regarding the sale of our property and nothing was ever to much trouble. I feel they are trust worthy, didn't engage in sales speak and worked hard on our behalf. In particular thank you Adam and Maria.

★★★★★

Service Rating: "Friendly and highly professional service"

Robert and his team in Stonehouse are super friendly, always conducting themselves in a professional manner and responding to queries quickly and efficiently. I would thoroughly recommend.

★★★★★

They were committed in giving me the best service and getting my property sold in nearly two weeks. They gave me the best possible advice and support. I would definitely recommend them to family and friends, as they are very professional, warm and friendly.

★★★★★

Kept us informed throughout the buying process.

★★★★☆

Service Rating: "Terrific, wonderful, just wow !"

I was bricking myself before selling my house. They may not build the houses, but they certainly build trust. I would of been mortarfied if it wasn’t for this well cemented local team. Who rendered all my troubles away.

★★★★★

Service Rating: "Very good!"

Good communication, always available for us, helped us to sort out all of the papers.

★★★★★

Professional,knowledgeable,helpful.

★★★★★

Helpful when asked.

★★★★☆

Service Rating: "Great team, great service, great result!"

From Robert, Leah and Ruth, we received the utmost care and assistance. We were always informed about the progress of the sale, they never minded taking calls from us and were always available to offer advice when we were unsure of the way forward. The sale was completed in 3 months, Thank you!

★★★★★

Hard working team. Positive and professional approach throughout.

★★★★☆

Excellent service all round, prompt, helpful and of course local - which I found really useful. It was also good to get feedback on how many clicks on the Naylor Powell website our property has week by week.

★★★★★

Yes would reccommend! Kept me well-informed.

★★★★★

Service Rating: "The communication from the team at Naylor Powell was excellent and friendly"

The communication from team was excellent. Thy kept me informed of developments and did more for me than my own Estate Agent. They were all extremely friendly and personal.

★★★★★

Service Rating: "Great Team"

Great experience, the team at Naylor Powell were extremely helpful and always on call to assist with any queries for the house purchase.

Would recommend their services to anyone

★★★★★

From start to finish, Alistair and the team at Naylor Powell were professional and communicated well throughout the period of my house purchase to ensure everything went smoothly. From my experience I would recommend and use them again.

★★★★★

Service Rating: "Best in the Business!"

A1 experience from start to finish. Robert and his team are consummate professionals and make you feel you are the only client selling your house! Knowledgeable, courteous and efficient.

★★★★★

Ruth and the team were supportive throughout the whole sale of our property. The information supplied whilst on sale was thorough. The sale was very well tracked right up to the last minute before exchange.
Def recommend friends and family to come to Ruth.

★★★★★

Service Rating: "Professional,helpful and kept me informed at all times"

It was amazing, always keeping me informed of what was happening, helping me, advising me and always asking me my thoughts on situations

★★★★★

Service Rating: "Excellent service "

Excellent communication and customer service.

Alistair was really helpful and always went above and beyond for us!

Thank you!

★★★★★

Service Rating: "Friendly, professional service"

Naylor Powell offered a professional service and found us a buyer within weeks of going on the market with them. They also provided great support after we accepted the offer to ensure the sale went through as smoothly as possible. All members of the team were knowledgeable on the Sale progress, which made it easy to get answers to any questions that we had. Highly recommend using them.

★★★★★

Service Rating: "Slow start, huge time gap between viewing - lucky break at the end"

Very poor level of enquiries initially. Their only response to this was to reduce the price, when there are many there options

★★☆☆☆

We really enjoyed dealing with Naylor Powell throughout our house buying process. A lot of estate agents recommend a solicitor and even though Naylor Powell did (and we went with them), they managed our realistic expectations of moving into our first home Christmas 2018. We were not let down at any point and Leah Powell repeatedly and thoroughly kept us up to date. Upon collecting the keys we were overwhelmed to receive a bottle of wine and a card. This maybe standard practice but we certainly appreciated the gesture. Thanks all; 5/5 stars.

★★★★★

Service Rating: "Very happy overall."

The agents are friendly and responsive. Very happy overall.

★★★★★

Service Rating: "Excellent!"

I have dealt with Naylor Powell several times over the years and have found them to be excellent. They helped with the move of an elderly relative and spent more time than I would have expected with her to ensure that everything was clearly explained. All the staff are professional, but also kind and understanding of their clients. I cannot recommend them highly enough

★★★★★

Service Rating: "Excellent. "

Yes I would use them again if I were to sell my property, the staff are lovely really helpful and courteous also a sense of humour which is much appreciated by clients in such a stressful time. Many thanks to the team . Job well done.

★★★★★

Excellent communication and a friendly service. Would use again.

★★★★★

The photographs and descriptions generated lots of viewings which were very well managed.
The follow-up service was excellent.

★★★★★

Service Rating: "The most efficient and reliable agents, highly recommended!"

We bought our new home via Naylor Powell. The whole process was effortless with Robert's help. The team was super efficient, helpful and very quick to respond to enquiries and emergencies during the process. Our purchase had gone through in just 4 weeks Robert called to say we exchanged an hour before our solicitor did! I can't recommend them highly enough (and we worked with 4 different agents on our house sale)! If you want things done, sorted and fast, without having to nag, chase and worry the whole time, get Naylor Powell involved!

★★★★★

Service Rating: "Purchase"

I am a first time buyer so am new to property but had a good degree of knowledge. Even though we did they still provided us with explanations of the legal side of things. When viewings took place to find a home we liked they were always very polite and provided us with lots of information. They never pestered us asking for feedback like other agents. We’re always helpful and listen to what you have to say. When moving in they even provided us with a bottle of Prosecco and a moving in card which was very kind. From what I have experienced I would recommend this agent!

★★★★☆

Professional service well presented property details friendly efficient follow up service during purchase

★★★★☆

Did what was expected in a friendly, professional and efficient manner, all good

★★★★☆

Service Rating: "Great all round service "

Highly recommended - very friendly, enthusiastic and organised team! When we encountered problems they got everything sorted. Would certainly use them again!

★★★★★

They were very helpful, and kept me up to date all the time. I would recommend them to everyone.

★★★★★

Very helpfull.

★★★★★

I have recently sold a house through Naylor Powell Stonehouse. Leah Powell, was always extremely helpful and gave me week by week updates Very professional, great communication and I was always confident that things would go to plan. Thank you Naylor Powell.

★★★★★

We were kept up to date at every stage - very helpful!

★★★★★

Service Rating: "Excellent, couldnt fault them"

I could not have had more help as I was helping my elderly mother to sell her house. All the staff were helpful and efficient, finding the right buyer straight away. Good advice and considerate. I would fully recommend them and use them in any further move.

★★★★★

Excellent service from Naylor powell. Would recommend to anyone. 5 star rating. Thank you!!!

★★★★★

Service Rating: "Friendly and knowlegable team whose customer care is excellent."

Stayed in contact right through the experience....I always knew what the current situation was and what would happen next.....friendly and informative...This was my first dealings with the company and I wouldn't hesitate to use them again or to recommend them to others.

★★★★★

Service Rating: "Excellent throughout!"

The Stonehouse branch of Naylor Powell completed the sale of my property in a month. Throughout I found them to be efficient and effective, keeping me constantly informed as to progress. They were quick to spot a potential holdup and immediately addressed it. I found the customer service to be first class and would not hesitate to fully recommend the Stonehouse branch.

I would like to thank Robert and his team for all their excellent advice and hard work in achieving a stress free sale.

★★★★★

Service Rating: "Happy House Hunting"

Giles was an absolute superstar during our house purchase. He was friendly and approachable right from the off and continued to keep me updated and reassure us throughout a particularly stressful period of the house purchase. He not only did his part for the seller but really seemed to understand the position of the buyers and was sympathetic and understanding. I could not recommend Naylor Powell and in particular Giles highly enough. They also kindly gave us a card and bottle of bubbly on completion and key collection day!

★★★★★

Service Rating: "Excellent communication and friendly helpful updates"

They went over and above what was expected and kept us regularly updated with what was happening in all parties in our chain. I can't recommend Leah Naylor highly enough. I would definitely use them again if I was in the market to move.

★★★★★

Service Rating: "Top notch service! "

Every step of the way, from the initial visit to value the house right up to completion, was conducted with courtesy and the highest professionalism. The whole team were helpful but highest praise must go to Leah Powell for going that extra mile. Thank you for your patience and kindness.

★★★★★

Friendly and knowledgeable staff. Phone calls and emails answered promptly and efficiently. Kept me informed on the progress of my conveyancing. I have no hesitation in recommending their services.

★★★★★

Service Rating: "Top quality service and results. Special thanks to Alistair Webb."

Courteous, professional and knowledgeable service throughout.

★★★★★

Service Rating: "Great Service "

Good customer service, communication and always happy to go the extra mile! Sold my house in the same day it went live and completed in 11 weeks! Great service thank you! Adam and Maria were fab.

★★★★★

Absolutely brilliant Adam and the team made buying out next family home a great experience would definitely use again.

★★★★★

Professional, proactive and patient. V impressed

★★★★★

Service Rating: "Very pleased with service."

Adam and his colleagues were always available to answer queries. The Newent office seemed to work very well as a team. Valuation was pretty spot on.

★★★★★

Service Rating: "Polite, and very helpful staff."

Excellent service but could slightly improve communication.

★★★★★

Service Rating: "Professional, personal and reliable"

Fantastic service from beginning to end. Many thanks to Adam.

★★★★★

I can't speak highly enough of Susan Chamberlain and Tim Thompson Green. We initially visited Naylor Powell; not really sure who we would choose to sell our property, but we needn't have worried. Tim visited us and spent a considerable amount of time explaining the process, and showing us examples of similar properties they had recently sold, which helped with the valuation of ours. Tim's photos of our bungalow looked stunning, and, both he and Susan were very professional and proactive in selling our property. After our first buyer had to pull out due to her chain collapsing, Susan immediately contacted everyone who had shown an interest, and 2 days later we had another buyer. As we were in a chain of 7, they then liaised with the various estate agents and solicitors, in order to keep everything on track. Susan provided us with regular progress updates and immediately told us of any issues affecting exchange/completion, and she also reassured us when things weren't going to plan.
This whole process would have been a lot more stressful if we hadn't had a good estate agent working for us, and I have no hesitation in recommending this one to anyone thinking of selling their property.

★★★★★

Service Rating: "Great service"

The service we received from naylor powell was excellent.Their representative
Tim Thompson Green was informative, helpful , and personnable.

★★★★★

Service Rating: "Happy"

Excellent honest,service no hard pressures.

★★★★★

Service Rating: "Fantastic!"

Laurie was excellent from start to finish. Very friendly and approachable whilst still being very professional.
Was in contact regularly via email and telephone calls, keeping up updated with all the inform we needed. As first time buyers, he made the process a lot less daunting.

★★★★★

Service Rating: "A Team That Shines Above The Rest"

This is my second experience with Naylor Powell Cheltenham. This time I used them to sell my home as well as finding me my onward move. Whilst my customer service standards have always been pretty high this team not only met my expectations but went as far as to exceed them. They were always there for me with their support, their in depth knowledge and that all important personable service. They work together as a team, so whoever you speak to each member of staff knows what is going on with your sale or your purchase. I am very grateful to Tim, Susan and Jenny for all their efforts. I have been able to relax and let them do what they know best. They are an estate agency you can trust!

★★★★★

Service Rating: "Excellent"

From day one the communication from them was always friendly and informative , nothing was too much trouble , all the staff were excellent .
I just wish that I was able to deal with them on all our sales.

★★★★★

Service Rating: "Great Friendly Service"

Great service from start to finish. Tim and Susan at the Warden Hill branch were easily approachable and were very happy to answer our questions throughout the sale of our property. Would definitely recommend them to friends and family.

★★★★★

Service Rating: "Thoroughly recommended!"

Richard Powell's team at Naylor Powell have been exemplary in every regard and we are exceedingly grateful for their diligence, accuracy of property value, courtesy to all of us throughout the whole process, not to mention the speed of closure on the agreed offer. Couldn’t ask for more!! Thoroughly recommended!

★★★★★

Service Rating: "Professional, helpful nothing too much trouble."

Very efficient, professional and friendly. Always easy to contact and answered all our questions however trivial. Sold our house within a week, whats not to like. Would definitely recommend.

★★★★★

Service Rating: "Highly Recommended"

Naylor Powell made moving home as easy and stress-free as possible for us. We cannot recommend them highly enough. From the first valuation meeting, to the move day, every member of staff we dealt with was well-informed, polite and professional. The house was sold for close to the asking price, within 6 weeks of going on the market. From that point on, Naylor Powell kept us well-informed of progress in the chain, and managed the process to completion flawlessly. Thank-you!

★★★★★

Service Rating: "Professional "

They kept us informed as soon as they had any information on the apartment we are purchasing

★★★★★

Service Rating: "First Time Buyers 5*"

From the first moment to the last NP employees have been polite & friendly. We are first time buyers so didn’t know/understand the process, Leigh & Robert always explained so we understand, we were given regular (weekly) updates. Thank you for making our first time buy an absolute dream.

★★★★★

Service Rating: "Excellent Service/We are really pleased"

Tim and his team made a great first impression. The bookings for visits were handled efficiently and confirmations were sent via email and text. The sales particulars were well presented and thorough. All communications were professional and friendly and the team provided a great support mechanism for us during the sale process right through to completion - thank you.

★★★★★

Service Rating: "Fantastic Customer Service "

From our first meeting we were impressed with the level of service professionalism. Communication from all staff was exceptional and everything they said they would do they did. We would not hesitate to recommend Naylor Powell.

★★★★★

Service Rating: "Naylor Powell - Great Service"

Naylor Powell have been very helpful for me when purchasing my first property. I'm very happy with the service I received.

★★★★★

Service Rating: "Lovely team"

Would certainly recommend these guys. Friendly and helpful

★★★★☆

Just the right amount of contact, & understanding of the stress caused by buying & moving. Effective liaison with solicitors made it all the more simple.

★★★★☆

Service Rating: "Great Service"

Sensible advice on pricing and introduced a buyer ready to buy first time! Good at telling us what was going on and all in the branch were aware of what was going on.

Would not hesitate to use or recommend them.

★★★★★

Service Rating: "Pro-active support from Naylor-Powell"

The marketing and sale of our house was excellent. We were really impressed by the care and attention given by Naylor Powell. We were not sure how long the process would take but speed of our sale was facilitated by a team who were always helpful, pro-active and supportive through what can be a very stressful time; particularly since we were moving out of area. In all, from the time of going on the market at the start of May 2018 to moving out of the house at the end of July 2018 we received a great service.

★★★★★

Service Rating: "Excellent estate agents"

Excellent service . Very pleasant staff. Nothing was to much bother. House sold within 3 days of going on market at the asking price.

★★★★★

Service Rating: "Excellent service, selling my property."

Naylor Powell kept me informed at all times. They were extremely helpful with selling the property, especially as I couldn't be present during viewings and final sale. I would recommend them!

★★★★★

Service Rating: "Excellent from start to finish"

Excellent throughout. Kept me far more informed than my solicitor did and actively teamed up with me to try and expedite the purchasing process where we could. I also really appreciated an agent who actually let me spend proper time in the house looking around under my own steam and without trying to over sell the house. I wouldn't change a thing about their service.

★★★★★

Service Rating: "Professional service and staff"

Adam at Naylor Powell was very helpful during the valuation process, he gave good advice and was very honest. The sale process was well handled and everyone has been very professional. Overall an excellent service.

★★★★★

Always very useful with any issues we had and kept us in the loop

★★★★★

Service Rating: "Fantastic service"

Very happy with the service given by your warden hill branch. Susan ensured the sale progressed and kept us informed every step of the way.

★★★★★

property assessed realistically, allowed a fair market price to attract lots of interest and a sale within 4 weeks of the start of viewing. Excellent presentation of property in sales brochure. All viewings dealt with on time.

★★★★★

Always prepared to go the extra mile for their clients.
Nothing is too much trouble or bother.
I would highly recommend.

★★★★★

Service Rating: "Recommended"

Excellent service from the very start with NP. Staff in Warden Hill office kept me in the loop at all times - from valuation, to advertising and viewings. Very helpful and great communication skills displayed by all the team

★★★★★

Service Rating: "5 Star service"

Always 5 start service from James, Paul and the team

★★★★★

Highly recomended in selling house.

★★★★★

excellent brochure and easily contactable

★★★★☆

Service Rating: "Excellent service, definitely not youe 'average' Estate Agent"

Their service was excellent, I have to admit my previous perception of Estate Agents has not been good.......but they were first class. Helpful throughout and not in any was 'pushy'. I would absolutely use them again.

★★★★★

Service Rating: "Highly recommended!"

We received a first rate experience from Naylor Powell. They provided sound guidance and a personal and professional service throughout and we would not hesitate to recommend them.

★★★★★

Service Rating: "Excellent customer service"

Excellent communication and friendly staff always go the extra mile to resolve any issues. Used their market intelligence to show us a potential property ahead of it going on general sale. We ended up buying it once on sale

★★★★★

Service Rating: "An excellent estate agent"

Handled viewings and negotiations well, keeping us informed at all stages. We would certainly recommend them to others.

★★★★★

Service Rating: "Wouldn’t use anyone else!"

Recently bought a house through Adam at Naylor Powell newent office, would just like to say what a great team they have there, I know I’m not the easiest of customers but they always took the time to call or email back, I wouldn’t think twice about using them again (which would be the third time). Special thanks to Adam and Maria for helping us find our new family home.

★★★★★

Good communication
Quick follow-up & feednack

★★★★☆

Always happy to help and advise on the chain

★★★★★

Service Rating: "Pleasant and professional and helpful"

Always very friendly and helpful. The bottle of Prosseco given when I picked up the keys was a nice and unexpected touch.

★★★★★

Service Rating: "Excellent Estate Agents"

Naylor Powell were excellent. We purchased our first home from them. They made me feel at ease and didn’t pressure us into making decisions. We were first time buyers so lacked experience and had a lot of questions, which they answered.
During this process they were extremely helpful and I would highly recommend them!

★★★★★

Service Rating: "Excellent service throughout"

Naylor Powell were excellent. Would highly recommend using them. Special thanks to Scot who sold our property and Grace who helped us purchase our new home, also through Naylor Powell. Excellent service offered, great support throughout the sale and the purchase of our new home.

★★★★★

Service Rating: "Good a first "

To begin with Naylor Powell supplied a good service, they were quick to book for a viewing, at the viewing we were greeted by a polite young man who seemed to know all about the property, however I felt slightly rushed. We made our offer through the venders as Naylor Powell are not open Sunday's. Once accepted all seemed good. As the months dragged on to exchange there were many questions regarding the property left unanswered for months, after 3 months we received a rude phone call; asking us why we were putting forward questions at such a late stage of the purchase. I explained the questions have been there for months unanswered and our solicitor pointed out the email chain as proof, Naylor Powell did not apologise but accused us of holding up the chain instead. I felt stressed as I didn't want to be responsible for the loss of a house for the people we were buying from. The questions outstanding were answered promptly after this and exchange happend with in a week of the accusations. That week was probly one of the most stressful weeks ever! Due to the negligence of Naylor Powell.

★★☆☆☆

Service Rating: "Great service throughout"

Very good, quick response, friendly, and professional approach throughout from Laurie, Grace & Scott.

★★★★★

Service Rating: "Lovely team at the Glos quays branch"

The service provided by Grace, Scott and team at Naylor Powell (the Gloucester quays branch) was great. They helped to keep me updated with the progress and also to push along small questions to the vendor to prevent going from solicitor to solicitor.

One thing I would like to mention is that the initial ad for my property had a mistake on it (aware that the estate agent isn’t liable for the ad’s with the disclaimers) however I did go into it believeing I was purchasing 25% of the freehold when in fact I am now just 25% of the management company - solicitor made me aware and I was still happy to go ahead with the purchase.

Thanks again Grace and team.

★★★★★

Service Rating: "Delighted with our experience"

We were delighted with the experience of selling our house through Naylor Powell in Stonehouse. Throughout its time on the market, the team at Naylor Powell kept in regular contact, ensuring that we were always informed about feedback from viewings. When the house sold, the friendly team guided us through the process right up to completion day, and were always ready to answer questions. I would highly recommend using Naylor Powell.

★★★★★

Service Rating: "warm ,friendly estate agents"

Really pleased we purchased our home from Naylor-Powell ,excellent ,professional, friendly service nothing is too much trouble ,special mention to Leah ,Robert ,Ruth and Giles great service thank you ***

★★★★★

Service Rating: "Exceeded all expectations"

First class service , competent ,professional efficient and friendly . Kept us promptly updated at every development . Grace , Scott and Lawrence could not have been more proactive and were a credit to Naylor Powell and spared no effort in bringing the transaction to a successful conclusion -Well Done !

★★★★★

Always available to give advice, guidance and support from pre sale through upgrades and completion. Office staff very welcoming and friendly.

★★★★★

Service Rating: "Why bother"

Terrible, lack of communication and knowledge of what was required.

★☆☆☆☆

Service Rating: "Friendly professional service from start to finish "

I thought their service was excellent, professional and knowledgeable from our first conversation to the completion of the sale of my property.

★★★★★

Service Rating: "Great service, from the team in Stonehouse"

I am extremely happy with the service Naylor Powell gave me, Having not moved in many years i was dreading the whole thing but Naylor Powell in Stonehouse made the experience very easy and smooth and i would defiantly use their service again.

★★★★★

Service Rating: "If you spend £300,000 on a house you expect free delivery of the keys!"

We purchased a property from Naylor Powell and they were on the whole pretty good (would have been 5 stars). Let themselves down on our moving day when nobody was willing to meet us at the property with the key so I had to drive into the center of gloucester amidst the chaos of moving day. Did get a free bottle of prosecco though (would have preferred the key!)

★★☆☆☆

Service Rating: "Great team!"

From start to finish they were extremely friendly and approachable. Always very accommodating! Thank you to the team :) We love our new home

★★★★★

Service Rating: "Great service from the NP team at the Docks"

All the advisors I dealt with were professional, helpful and enthusiastic in their responses. They sold my property with minimum fuss and hassle. Thank you

★★★★★

They were good at the selling point but could have been more helpful regarding general feed back near the point of final admin
Many thanks
Brian

★★☆☆☆

Service Rating: "willing, responsive and friendly customer service team led ably."

Efficient and friendly service and willing to go that extra step to achieve our needs.
Liaised well with all stakeholders in the fraught process of buying and selling a property.
No query was too small. Excellent customer service provided by Laurie and Scott and team.

★★★★☆

Brilliant service all round!

★★★★★

They were in touch at every point of the process.

★★★★★

Service Rating: "Highly recommended, look no further."

Where others failed Naylor Powell excelled. From start to finish the team at Naylor Powell, Stonehouse, were market savvy, courteous, and highly professional. They showcased and presented our property beyond compare. Throughout they were informative, communicative, and very much had our best interest at heart. Well done to all those staff at Stonehouse. Thank you. **

★★★★★

One of the easiest and friendliest companies I've dealt with. Always prompt and useful replies and nothing was too much to ask. Will absolutely be using again in the future. Thanks so much to all the team!

★★★★★

Naylor Powell sold our house and secured the purchase of our new home. Adam, Maria and Lisa were all so friendly, professional and knowledgeable making what could be such a stressful time seem effortless. We would highly recommend Naylor Powell to anyone thinking of buying or selling because they really are approachable, helpful and efficient. Thank you so much for everything you have done for us!

Sami and Paul

★★★★★

Good advertising, excellent PR ,resulting in a successful sale .
Great approachable office team .

★★★★★

Service Rating: "Helpful, professional and friendly "

I’ve been impressed with the team at Naylor Powell - Alistair, Kate and Callum have been really helpful throughout the entire process. Any questions were answered quickly and politely both on the phone and via email.

★★★★★

All the staff at Naylor Powell were excellent. Professional, helpful and committed to helping us sell our home. I would highly recommend them.

★★★★★