Reviews

Service Rating: "An excellent estate agent"

Handled viewings and negotiations well, keeping us informed at all stages. We would certainly recommend them to others.

★★★★★

Service Rating: "Wouldn’t use anyone else!"

Recently bought a house through Adam at Naylor Powell newent office, would just like to say what a great team they have there, I know I’m not the easiest of customers but they always took the time to call or email back, I wouldn’t think twice about using them again (which would be the third time). Special thanks to Adam and Maria for helping us find our new family home.

★★★★★

Good communication
Quick follow-up & feednack

★★★★☆

Always happy to help and advise on the chain

★★★★★

Service Rating: "Pleasant and professional and helpful"

Always very friendly and helpful. The bottle of Prosseco given when I picked up the keys was a nice and unexpected touch.

★★★★★

Service Rating: "Excellent Estate Agents"

Naylor Powell were excellent. We purchased our first home from them. They made me feel at ease and didn’t pressure us into making decisions. We were first time buyers so lacked experience and had a lot of questions, which they answered.
During this process they were extremely helpful and I would highly recommend them!

★★★★★

Service Rating: "Excellent service throughout"

Naylor Powell were excellent. Would highly recommend using them. Special thanks to Scot who sold our property and Grace who helped us purchase our new home, also through Naylor Powell. Excellent service offered, great support throughout the sale and the purchase of our new home.

★★★★★

Service Rating: "Good a first "

To begin with Naylor Powell supplied a good service, they were quick to book for a viewing, at the viewing we were greeted by a polite young man who seemed to know all about the property, however I felt slightly rushed. We made our offer through the venders as Naylor Powell are not open Sunday's. Once accepted all seemed good. As the months dragged on to exchange there were many questions regarding the property left unanswered for months, after 3 months we received a rude phone call; asking us why we were putting forward questions at such a late stage of the purchase. I explained the questions have been there for months unanswered and our solicitor pointed out the email chain as proof, Naylor Powell did not apologise but accused us of holding up the chain instead. I felt stressed as I didn't want to be responsible for the loss of a house for the people we were buying from. The questions outstanding were answered promptly after this and exchange happend with in a week of the accusations. That week was probly one of the most stressful weeks ever! Due to the negligence of Naylor Powell.

★★☆☆☆

Service Rating: "Great service throughout"

Very good, quick response, friendly, and professional approach throughout from Laurie, Grace & Scott.

★★★★★

Service Rating: "Lovely team at the Glos quays branch"

The service provided by Grace, Scott and team at Naylor Powell (the Gloucester quays branch) was great. They helped to keep me updated with the progress and also to push along small questions to the vendor to prevent going from solicitor to solicitor.

One thing I would like to mention is that the initial ad for my property had a mistake on it (aware that the estate agent isn’t liable for the ad’s with the disclaimers) however I did go into it believeing I was purchasing 25% of the freehold when in fact I am now just 25% of the management company - solicitor made me aware and I was still happy to go ahead with the purchase.

Thanks again Grace and team.

★★★★★

Service Rating: "Delighted with our experience"

We were delighted with the experience of selling our house through Naylor Powell in Stonehouse. Throughout its time on the market, the team at Naylor Powell kept in regular contact, ensuring that we were always informed about feedback from viewings. When the house sold, the friendly team guided us through the process right up to completion day, and were always ready to answer questions. I would highly recommend using Naylor Powell.

★★★★★

Service Rating: "warm ,friendly estate agents"

Really pleased we purchased our home from Naylor-Powell ,excellent ,professional, friendly service nothing is too much trouble ,special mention to Leah ,Robert ,Ruth and Giles great service thank you ***

★★★★★

Service Rating: "Exceeded all expectations"

First class service , competent ,professional efficient and friendly . Kept us promptly updated at every development . Grace , Scott and Lawrence could not have been more proactive and were a credit to Naylor Powell and spared no effort in bringing the transaction to a successful conclusion -Well Done !

★★★★★

Always available to give advice, guidance and support from pre sale through upgrades and completion. Office staff very welcoming and friendly.

★★★★★

Service Rating: "Why bother"

Terrible, lack of communication and knowledge of what was required.

★☆☆☆☆

Service Rating: "Friendly professional service from start to finish "

I thought their service was excellent, professional and knowledgeable from our first conversation to the completion of the sale of my property.

★★★★★

Service Rating: "Great service, from the team in Stonehouse"

I am extremely happy with the service Naylor Powell gave me, Having not moved in many years i was dreading the whole thing but Naylor Powell in Stonehouse made the experience very easy and smooth and i would defiantly use their service again.

★★★★★

Service Rating: "If you spend £300,000 on a house you expect free delivery of the keys!"

We purchased a property from Naylor Powell and they were on the whole pretty good (would have been 5 stars). Let themselves down on our moving day when nobody was willing to meet us at the property with the key so I had to drive into the center of gloucester amidst the chaos of moving day. Did get a free bottle of prosecco though (would have preferred the key!)

★★☆☆☆

Service Rating: "Great team!"

From start to finish they were extremely friendly and approachable. Always very accommodating! Thank you to the team :) We love our new home

★★★★★

Service Rating: "Great service from the NP team at the Docks"

All the advisors I dealt with were professional, helpful and enthusiastic in their responses. They sold my property with minimum fuss and hassle. Thank you

★★★★★

They were good at the selling point but could have been more helpful regarding general feed back near the point of final admin
Many thanks
Brian

★★☆☆☆

Service Rating: "willing, responsive and friendly customer service team led ably."

Efficient and friendly service and willing to go that extra step to achieve our needs.
Liaised well with all stakeholders in the fraught process of buying and selling a property.
No query was too small. Excellent customer service provided by Laurie and Scott and team.

★★★★☆

Brilliant service all round!

★★★★★

They were in touch at every point of the process.

★★★★★

Service Rating: "Highly recommended, look no further."

Where others failed Naylor Powell excelled. From start to finish the team at Naylor Powell, Stonehouse, were market savvy, courteous, and highly professional. They showcased and presented our property beyond compare. Throughout they were informative, communicative, and very much had our best interest at heart. Well done to all those staff at Stonehouse. Thank you. **

★★★★★

One of the easiest and friendliest companies I've dealt with. Always prompt and useful replies and nothing was too much to ask. Will absolutely be using again in the future. Thanks so much to all the team!

★★★★★

Naylor Powell sold our house and secured the purchase of our new home. Adam, Maria and Lisa were all so friendly, professional and knowledgeable making what could be such a stressful time seem effortless. We would highly recommend Naylor Powell to anyone thinking of buying or selling because they really are approachable, helpful and efficient. Thank you so much for everything you have done for us!

Sami and Paul

★★★★★

Good advertising, excellent PR ,resulting in a successful sale .
Great approachable office team .

★★★★★

Service Rating: "Helpful, professional and friendly "

I’ve been impressed with the team at Naylor Powell - Alistair, Kate and Callum have been really helpful throughout the entire process. Any questions were answered quickly and politely both on the phone and via email.

★★★★★

All the staff at Naylor Powell were excellent. Professional, helpful and committed to helping us sell our home. I would highly recommend them.

★★★★★

Service Rating: "Local knowledge & support has proved invaluable"

They were always available to both ourselves and our tenants when things needed to be sorted out. The local knowledge and support in finding tradesman was invaluable and those they recommended were always of the highest quality.

★★★★★

Friendly and efficient service with good communication. Very helpful. Would use them again.

★★★★★

Very friendly service and extremely helpful in responding quickly to queries and questions. They were always happy to help and there was a personal feel to their approach.

★★★★★

Service Rating: "Excellent Service provided"

Grace provided exactly the service we required, a great buyer.

★★★★★

We enjoyed exactly the service we wanted, which was the introduction of a quaity buyer.

Naylor Powell and Grace in particular provided a very professional yet friendly service.

Highly recommended.
– Mr and Mrs Lewis, Apr 19, 2018

Excellent service. Grace quickly understood exactly what we wanted for our family home so when the right house came to market, she ensured we were first through the door and we negotiated a purchase within 3 days! Cannot recommend Naylor Powell highly enough

★★★★★

Service Rating: "Extremely helpful and keep in touch all the way along."

Really very impressed with Naylor Powell. We recently have exchanged on our first house purchase. The agents at Naylor Powell, and Robert who dealt with our purchase, were extremely helpful and keep in contact and updated all the way along the process. Really very impressed! When we come to sell, will definitely be back to them.

★★★★★

Friendly and knowledgeable staff. Felt like they were genuinely invested in our property sale.
Very patient with the constant calling for updates!

★★★★☆

Service Rating: "Good helpful service."

Good helpful service giving me a guiding hand through a difficult experience.

★★★★☆

Service Rating: "Friendly helpful , fair agency with the personal touch ."

So glad we chose these guys over others , they found us perfect tenants , and were helpful and friendly and we found there fees lower than other agencys and Can’t fault them at all , would highly recommend them. Would defiantly use again.

★★★★★

friendly and professional, pleasure to deal with

★★★★★

Service Rating: "Stonehouse branch - Excellent, efficient, friendly staff."

Very professional service. Always willing to assist, where possible, in the process of house selling and buying.

★★★★★

Service Rating: "100% should say it all."

The service was 100%

★★★★★

Service Rating: "Friendly, courteous, helpful and efficient"

Very friendly, courteous, helpful and efficient service. Kept me informed about progress, who was viewing, and comments received. Good advice when needed. A good job done.

★★★★★

Excellent service. Professional yet friendly & helpful. Everything dealt with promptly & efficiently.

★★★★★

Service Rating: "Friendly, available, efficient and informative."

Always available to answer the phone promptly. Viewings were organised quickly and conveniently. Email communication used where appropriate to convey queries in a quick and convenient way to respond to. Negotiations were carried out efficiently. We were well informed of progress throughout the process. Where additional services were required, they were able to make recommendations of reputable firms they have dealt with before.

★★★★★

Very professional and courteous and handled the whole process efficiently.

★★★★★

Very professional and helpful service from start to finish. Nothing seemed to be too much trouble for the team and everything we needed resolving was resolved.

well Done Alistar and the team

★★★★★

Naylor Powell have been really helpful from the very start of the process all the way until the end. They were always there to help if needed and would respond to queries and questions as soon as they could. I would definitely use them again and recommend them to everyone.

★★★★★

Service Rating: "Absolutely exceptional "

They have been amazing. Involved through the entire process, updates us nearly every day, always happy to ask questions and chase on our behalf. Best experience we’ve ever had with an estate agent!

★★★★★

Great service and communication, superb when buying first house

★★★★★

Service Rating: "Glad i opted to go with Naylor Powell , Robert was the main resaon for this"

The team are all helpful and informative. Giles is a big asset to the team and he was easy to deal with.
Both Lea and Ruth are also very polite and welcoming when go into the office.

Very Happy with the service !

★★★★★

Service Rating: "Highly recommendable."

Excellent communications keeping us up to date with progress.
Accompanied viewing with honest feedback.
Ruth has always been enthusiastic and professional, as have the rest of the team.

★★★★☆

Very friendly and professional. Made what can be a difficult process very simple. A pleasure to deal with them.

★★★★★

The service received from Naylor Powell was excellent. The team provided a professional, thorough and more than in helpful service in respect of the purchase of our new property.
We would have no hesitation in recommending Naylor Powell, Stonehouse branch.

ACL and AW 14.03.2018

★★★★★

Service Rating: "Friendly and helpfull"

Excellent service!

★★★★★

Prompt communication from the NP team is good.

★★★★☆

All team members were very professional yet friendly and approachable. Communications were excellent and I would highly recommend them.

★★★★★

Service Rating: "Polite, helpful, honest, professional, quick to respond. "

They were polite, honest, quick to respond. I have already recommended them to a friend who is wanting to moving house soon

★★★★★

We were selling as executors and had no knowledge of estate services in Cheltenham. We needed 3 quotes to ensure the best value for money. Right from our first phonecall to arrange a valuation to completion of the sale the service was excellent.
Naylor Powell was the agent that impressed us most in all areas.

We felt that Tim was honest in his appraisal and very knowledgeable about values of similar properties and how this property differed from others.
He also knew his clientele. By the time he left he had a potential buyer in mind.
Within a couple of days of being appointed as Agent he had arranged a viewing by those people, they made an offer of the asking price and within a very short time he had also found a buyer for their property.
He kept us informed throughout.
We would definitely recommend them.
I don't live in Gloucestershire, but if I did and needed an estate agent they would be my first choice.

★★★★★

They answered the questions I had to ask quickly and helpful.

★★★★☆

Always very polite, friendly and quick to respond to queries and concerns.

★★★★★

Service Rating: "Spot on!"

Giles was very well informed, very helpful and a fine negotiator. What more could I ask for!

★★★★★

Service Rating: "They'll get you a good price and are lovely to deal with"

Robert's specialised local knowledge of the area was excellent and helped achieve a much higher price compared to other agents. They worked hard to succeed in attaining the asking price on my behalf. All the staff were courteous, friendly and professional at all times. I have no hesitation in recommending them to sell your property, they will do a brilliant job. I would like to thank them so much for making a potentially difficult job go so smoothly. I really appreciate all the effort they put in.

★★★★★

Service Rating: "Professional "

I have used NP twice to sell properties and have found them to be polite, professional, and great at relaying information in a timely manner.
Would definitely recommend their services.

★★★★★

Service Rating: "Highly recommend "

I would highly recommend Naylor Powell. They delivered a friendly and professional service when selling our home. Thank you Giles, Robert and Leah for all your help.

★★★★★

--

★★★★☆

Service Rating: "Managed our purchase really well"

Managed our purchase really well, stayed in top of keeping moving things along. Would recommend

★★★★☆

Service Rating: "Thumbs up to you all, and thank you"

Always there with relievant information.Leah was superb. she shared all the emotions we were going through to completion. Thank you Lear, but never again!!

★★★★★

Service Rating: "Honest and proactive"

The team kept us regularly updated without us having to chase for info. Most importantly, I felt that they were honest with us, and did not get our hopes up unrealistically.

★★★★★

Service Rating: "Excellent service from beginning to end"

From the very beginning of our dealings with them, first with Robert and then with Susan, they were professional, knowledgable and most of all proactive. Robert gave us the valuation and worked with us until he moved offices, always polite and prompt to respond. When Susan took over, the service remained the same and the handover was seamless. We felt that she very much was looking after our interests. Having had a couple of bad experiences with previous NP offices and other agents, Susan opened our eyes to what a professional but personal service should be!

★★★★★

Service Rating: "Very professional"

Good service, fast sale

★★★★★

very good service with great customer contact

★★★★★

Service Rating: "Excellent service"

Very helpful and friendly staff

★★★★★

Unlike most estate agents there seemed to be no agenda with this approach. There was no cockiness nor was there any pressure selling which was a refreshing change. Tim was helpful when showing us around and offered good advice and I'm glad we all got the result we were looking for.
Also, unlike other agents there was no attempt to upsell. Again this was appreciated.

★★★★★

We were very pleased with the brochure that naylor Powell produced, They kept us up to date with viewings.

★★★★★

Service Rating: "Puts the customer first."

We have used Naylor Powell in Stonehouse a few times now for selling and purchasing properties.

We like the constant communication with updates and friendly attitude and advice which is given as we see them as the professionals in there line of work.

Unfortunately I will not select one team member who has shown excellent customer service in Stonehouse as they are all a credit to Naylor Powell as a company.

★★★★★

Service Rating: "Helpful and friendly"

Rozy and Leah kept me well informed throughout the process of buying my first home. They were always helpful and friendly and made it all feel less daunting.

★★★★★

Naylor Powell performed in a very professional manner and sold my house quite quickly.The sales brochure was also well produced so helping the sale.

★★★★★

Service Rating: "Excellent servive"

Very friendly and accommodating

★★★★☆

Service Rating: "Great sales skills"

They kept us updated, designated sales rep who took the lead. Kieran Aylott and Grace Davey had to pull out all of their experience due to awkward people either side of our chain with unrealistic demands for our purchase and sale.
They allowed us to proceed and get our dream home.
We didn't want to move until we saw the house we eventually purchased and were given the sales pitch we were taken in by the house and it's character.

★★★★★

Susan, Tim and the team at Cheltenham were really helpful and supported me during the whole process. I would highly recommend them.

★★★★★

Service Rating: "Very helpful staff"

All the staff are really friendly and very helpful. Any questions or queries I had they would always be on hand to awnser, and get back to me quickly. Overall they helped to make the process go as smoothly as possible.

★★★★★

Service Rating: "Outstanding Estate Agents. "

I am so glad that I chose Naylor Powell. All the staff there have been tremendous in every way, and have made the whole house selling process easy. The staff at the Stonehouse office (Robert, Ruth, Leah) were extremely professional and flawless with regard to every aspect involved in my house sale and kept me informed every step of the way. Their follow through and communication were outstanding. I cannot praise them highly enough, and would recommend them to any person wishing to buy or sell a home. Also, apart from being excellent estate agents, they were fantastic to deal with on a personal level as they were always available to answer any questions I had.

★★★★★

Service Rating: "Great service"

Very attentive service throughout and always clear in messages provided. Knowledgable regarding the properties they were selling.

★★★★★

Service Rating: "Well done Kieron at Naylor Powell"

Communication of profess very good. Answered all questions promptly. Suppprt of offer staff after sale excellent.

★★★★★

Service Rating: "Very good personal service"

Ours has been a particularly difficult house to sell for Naylor Powell so it's a very good rather than good. They've tried everything to support us in the sale it's just not been an easy house to sell so thanks for their perseverance. Always kept us informed and suggested other ways to refresh the sale. We can't select a specific member of staff as all very good

★★★★☆

Very helpful and efficient. Would recommend.

★★★★★

I was very impressed with the amount of support I received from your agency. In all my dealings with Naylor Powell I was met with unfailing help at every step. Even when appointments were not met and had to be rescheduled! Thank you so much for your help and patience, which is much appreciated at a very stressful tlme in my life.

With Best wishes for your contnued success.

Liz Gilbert

★★★★★

Service Rating: "Support through the long haul!"

It’s been a long process but there has been ongoing support throughout.

★★★★☆

Service Rating: "Best Agents I've ever dealt with."

The people I dealt with at Naylor Powell (Gloucester Docks) were competent and friendly. Sale brochures and all paperwork excellent. Rang me frequently with updates throughout the sale process. Highly recommended.

★★★★★

Service Rating: "Excellent customer service"

Excellent service, very friendly. I particularly liked that they contacted me weekly to give a progress updates. Highly recomended.

★★★★★

Service Rating: "Very professional throughout"

Definately use again...fabulous service throughout...feedback on a twice weekly basis...nothing was ever too much trouble.

★★★★★

Service Rating: "Excellent service"

Excellent, friendly but professional service throughout the buying process. Regular communication at all stages, and all comms handled by one individual agent - reassuring and provided a clear and reliable point of contact for all enquiries. Went above and beyond to help me when I unexpectedly found myself working overseas on the completion date. I'm grateful for all help received. I would definitely recommend Naylor Powell and would use them again in future.

★★★★★

Service Rating: "Very professional and helpful "

Plenty of viewings Yes would throughly recommend them

★★★★★

I met several members of staff in Naylor Powell and each of them were courteous, friendly and professional. They did what they promised which was to find us a suitable tenant in as quick a time as possible. The suitability of the tenants was paramount so really pleased with the outcome. Would definitely recommend them to others.

★★★★★

Service Rating: "Helpful"

Everyone I dealt with was extremely helpful and accommodating

★★★★★

Service Rating: "Efficiency & professionalism"

Efficient, reassuring, prompt in their actions, thinking outside the box, quick notification & response.

★★★★★

Service Rating: "A solid, reliable team with good local knowledge!"

A great little team with good communication! Tim was always very helpful, knowledgeable and patient. James and Sue were good support who also knew what was going on during the process. I am an estate agent myself (online agency), but I consider Naylor Powell to be one of the best 'high street' agents in Cheltenham. And I thank the team for being so positive, friendly and helpful.

★★★★★

Kieran was excellent to deal with. Kept us informed with regular updates and tried to push things forward. He was very professional to deal with and very responsive to any concerns or queries. Everyone else was also very helpful.

★★★★★

Service Rating: "A very good service"

They acted promptly to our requests and did very well in keeping us informed.

★★★★★

We have no complaints about the service we recieved , everyone we dealt with was helpful and efficient at getting back to us and helpful with all our enquiries

★★★★★

Emma Baynham has been an immense support from my first looking to purchase quite a long time ago. Everyone at Naylor Powell in The Docks, Gloucester has been so helpful with renting in the meantime, although the property was not up to the standard to which we had be used in previous renting - not the fault of NP but we needed somewhere fairly quickly when wanting to move to The Docks in
Gloucester. They are all a dedicated bunch of charming people. Thank you.

★★★★★

Service Rating: "Susan Chamberlain was very helpful and kept us updated."

Very efficient and well organised. Yes we would recommend them.

★★★★☆

Service Rating: "Wonderful people. Wonderful support."

The team we dealt with at Naylor Powell were fantastic during our purchase. They helped keep us inform of any situation, supported us with our queries and were lovely to deal with (particularly Susan was a star!). i genuinely would be looking to Naylor Powell when we come to sell in the future and hope our next house is with them too. Absolutely fantastic team.

★★★★★

Would certainly use NaylorPowell again: we were kept informed throughout the process of selling the house, the staff were always knowledgeable, pleasant and patient. When there was a problem, they dealt with it efficiently and successfully.

★★★★★

Service Rating: "Outstanding customer service "

I bought our house from NP and their customer service from the start was outstanding. They phoned with regular updates and I really felt valued. I would defiantly recommend them for buying or selling houses.

★★★★★

Very professional service - staff always available to offer help and advice.
Selling the property and living out of the area meant that I had to put my full trust in the Naylor Powell team - and they did not disappoint. They did everything they could to progress the sale and made things as easy as possible for me.
I cannot praise them highly enough.

★★★★★

Excellent from first visit to property with Emma Baynham very detailed and professional and regular updates throughout the process from Kieran Aylott . On completion an unexpected bottle of Prosecco which was a very nice touch.

Thank you for making the whole experience very pleasant and stress free.

★★★★★

Service Rating: "Exemplary local estate agency"

We were very pleased with all Naylor Powell's staff from the start. Adam gave a comprehensive and professional introduction to the services they can offer. We were impressed with involving all the branch staff in viewing the property to enable them to explain to potential buyers first hand. Excellent professional photography that upgraded to keep potential buyers keen. As a new member of staff Jack showed a promising enthusiasm for his new career, culminating in the sale of our property. We have found Naylor Powell an excellent choice as a friendly, local and helpful estate agent who we highly recommend.

★★★★★

very happy with the service i received

★★★★★

Service Rating: "Wonderful to work with!"

Very friendly, helpful and pleasant team who have no problem with providing an above and beyond service!

★★★★★