Our Property Management department is based in Spinnaker House, Gloucester. Our dedicated team are there to assist you from the moment you move in. This page is full of useful advice however if you need to speak to a member of our team please call 01452 504813 or email firstname.lastname@example.org.
All elements of your tenancy are dealt with by the Property Management team based at Spinnaker House in Hempsted. Please call 01452 504813 and refer to your contact sheet if you feel you would like to speak to a specific person.
Yes, it is vital that we have accurate contact information to ensure we provide you with the service you expect. This should also include email addresses whenever possible.
This is all taken care of for you. When you first agreed your move in date, we notified all the relevant utility suppliers and council tax that you were moving in. You should receive notification of this in the post within a few days of moving in, usually with a request to return some details and meter readings.
Yes, but you must notify us first. You must not change gas or electric meters or install a water meter without written consent from Naylor Powell.
We will carry an inspection within the first three months of you moving in and then on a six-monthly cycle after that. We should make you aware that we do take photographs of the main rooms and of any issues that need to be reported. This is a contracted obligation we have to the landlord. You will receive written notice prior to the inspection.
First, we would ask you to refer to the fault-finding advice below. If the fault cannot be rectified with this advice, please report the matter via the online portal PropertyFile. If you are unable to find your log in, please email email@example.com or call 01452 504813.
If you have a fault outside of office hours or during public holidays, please refer to the list below or the handy contact card given to you when you signed your contracts. Please note these contractors do not provide a 24-hour service.
|Gas Heating and Hot Water
|HPR Plumbing & Heating
|HPR Plumbing & Heating
|General Property Issues
|CS Property Maintenance
It is very important that you ONLY contact contractors directly in emergencies out of office hours. If the contractor does not deem the call an emergency, they may not attend, or you may be charged for the out of hours call.
We do all we can to address any faults as quickly as possible. But we would stress that even with the best maintained properties faults do occur and these can sometimes take time to sort.
We are confident this will never be the case but if Naylor Powell or any of our contractors have failed to meet your expectations please telephone or email our Head of Property Management, Marc Fox.
Your tenancy will have a minimum term of usually 6 or 12 months. After this time, you can give one full calendar month’s written notice. We can accept notice by email, post or by hand. If you do post or email we strongly recommend you contact us within a couple of days to ensure we have received it. If sending your notice by email we do still require a signature of ALL tenants named on the tenancy and recommend you date the document. A photograph of the signed notice will be accepted although a scanned copy is preferred. We cannot accept the notice if it is not signed by all named tenants or is not legible.
Fault Finding Advice
For property faults please refer to the quick guide below.
No heating or hot water from a gas boiler
No hot water with an electric system
No heating with an electric system
No electricity at all
|Head of Property Management
|Lettings Accounts Manager
|Property Management Apprentice
Naylor Powell’s chosen redress scheme is The Property Ombudsman, Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
As licensed members of ARLA Propertymark we are part of the Propertymark Client Money Protection Scheme.