Customer Service Award Winner

August, 2018

The eagerly anticipated, Naylor Powell Customer Service Award winner has been announced.  This year the worthy winner is Grace Davey, Sales Manager of the Gloucester branch. 


The sales teams across all 4 branches are considered and the winner is selected after analysing the feedback received through our independent review system Feefo.


Grace has continually strived for her branch to provide above and beyond levels of customer service.  As we all know the process of moving home can be stressful, so it is invaluable to be confident in the agent managing this for you. 


Below is a small sample of the feedback Grace and the team have received over the last 6 months:


“Excellent service.  Grace quickly understood exactly what we wanted for our family home so when the right house came to market, she ensured we were first through the door and we negotiated a purchase within 3 days! Cannot recommend Naylor Powell highly enough.”


“The service provided by Grace, Scott and team at Naylor Powell (the Gloucester Quays branch) was great. They helped to keep me updated with the progress and also to push along small questions to the vendor to prevent going from solicitor to solicitor…”


“First class service, competent, professional efficient and friendly. Kept us promptly updated at every development. Grace, Scott and Lawrence could not have been more proactive and were a credit to Naylor Powell and spared no effort in bringing the transaction to a successful conclusion -Well Done!”


“Grace provided exactly the service we required, a great buyer.”


James Birt, Naylor Powell Director comments “Well done to Grace!  She has worked extremely hard ensuring our clients expectations are met at every opportunity.  This is another sign of the success of our Gloucester Docks office.”


If you would like to speak to Grace and the team then call on 01452 398010, pop in and see them at The Barge Arm East, Gloucester Docks or email


Naylor Powell

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