The New Year is a great time to recognise the achievements of our fantastic team at Naylor Powell. The coveted ‘Customer Service Award’ is presented to the Sales Negotiator who has demonstrated outstanding service to our clients. Negotiators across all 4 branches are considered and the winner is selected following a review of the feedback received through our independent review system Feefo.
We are delighted to say that the winner is Leah Powell from our Stonehouse branch. A sample of the feedback which Leah received below is evidence of her dedication to providing excellent customer service.
“Excellent service from start to finish. Leah went above and beyond our expectations which mean our house sell and move went quickly and smoothly.”
“Our experience of purchasing our first house was very positive. Leah kept in regular contact, assisting in communication between parties to move things along. It was much appreciated.”
“Always there with relevant information. Leah was superb. she shared all the emotions we were going through to completion. Thank you Leah, but never again!!”
Pictured with Partner Robert Wade, Leah comments “I am so thrilled to have won the Customer Service award for the second time. I endeavour to provide good customer service, so it is a great achievement. Thank you!”
It was double celebration at the Stonehouse branch as the team were presented with the ‘Best Branch Award’! This award is a result of outstanding customer service from the whole team. We are pleased to say that it was a very close call between all branches.
“I would highly recommend Naylor Powell. They delivered a friendly and professional service when selling our home. Thank you, Giles, Robert and Leah, for all your help.”
“I am so glad that I chose Naylor Powell. All the staff there have been tremendous in every way, and have made the whole house selling process easy. The staff at the Stonehouse office (Robert, Ruth, Leah) were extremely professional and flawless with regard to every aspect involved in my house sale and kept me informed every step of the way. Their follow through and communication were outstanding. I cannot praise them highly enough, and would recommend them to any person wishing to buy or sell a home. Also, apart from being excellent estate agents, they were fantastic to deal with on a personal level as they were always available to answer any questions I had.”
Partner Robert Wade who runs the busy branch comments “The whole team are delighted to have won the branch customer service award and it its’s the icing on the cake for Leah to win the individual customer service award”
To see all our independent Feefo reviews click here
To contact the Stonehouse branch call 01452 827640 or email firstname.lastname@example.org
Estate Agents l Letting Agents l Property Managers
Cheltenham | Gloucester l Newent l Stonehouse